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Tag: product update

Hermes AI: building support with purpose, not promise

Written by hermes_admin on . Posted in Articles.

Let’s be honest – “AI” has become a buzzword. Everywhere you look, there’s a flashy demo, a futuristic claim, or a vague promise about transformation.

But when you’re in the business of moving time-critical cargo, hype doesn’t help. Support does.

That’s why at Hermes, we’re building AI differently: not to impress investors or chase trends, but to deliver real support where it matters most: on the ground, in the moment, with the people who keep air cargo moving.

The real problem: high turnover, high stakes

Training and onboarding have long been pain points in the air cargo industry. The operational environment is complex, the learning curve is steep, and turnover remains alarmingly high.

In fact, IATA reports turnover rates of up to 50% in ground handling roles. That’s not just a statistic,  it’s a serious challenge that affects safety, compliance, consistency, and day-to-day performance.

At Hermes, we’ve long recognised this challenge. Our Learning Management System (LMS) already plays a crucial role in helping our customers train faster, better, and more efficiently. But we’re not stopping there.

The Next Step: Hermes AI

The first iteration of Hermes AI is being built with a very clear purpose: to make training and knowledge transfer faster, easier, and more accessible, in real time, on the job.

We’re calling it Integrated Support & Assistance: a smart assistant that gives your team instant access to answers and guidance when they need them most.

  • Struggling to remember a process step mid-shift? Click for clarification.
  • Encountering an unexpected issue on the ramp? Find a solution, fast.

This is AI as a teammate, not a replacement.

Why this matters

In an industry where people come and go, the knowledge they carry can’t afford to walk out the door with them. Hermes AI ensures that information lives within the system, accessible, centralised, and always available. No more digging through manuals. No more waiting for supervisors. No more avoidable errors due to uncertainty – just smarter, smoother operations from day one.

Built on 400+ years of combined cargo-handling experience

At Hermes, AI isn’t an abstract promise. It’s a practical extension of who we are. Our team brings over 400 years of combined cargo-handling experience – not just in designing systems, but in working on the ground. We know the real-world pain points. And we’re building technology to address them directly.

Our approach is deeply human-centric: AI that supports people, not sidelines them.

What’s next: AI-driven productivity

After Support & Assistance, the next release will focus on AI-powered productivity and task management, driven by predictive analytics. These tools won’t just optimise individual workflows – they’ll connect the dots across entire cargo-handling processes.

By identifying bottlenecks, forecasting resource needs, and suggesting smarter allocations, Hermes AI will help teams stay ahead of demand and operate more efficiently – not just reactively, but proactively.

AI that works where you do

In cargo, time is everything. Precision is non-negotiable. Hermes AI is being designed to meet those standards, working seamlessly across our platform to deliver meaningful results from day one.

This isn’t a beta test for a future promise. It’s a product built with intent, forged from frontline experience, and focused entirely on one thing: making cargo handling better, smoother, and smarter – for the people who do it every day.

Because in the end, innovation only matters if it works where you do.

ONE Record, zero downtime: how Hermes streamlines digital cargo transition 

Written by hermes_admin on . Posted in Press Releases.

IATA’s ONE Record is a new industry standard that aims to simplify and unify how air cargo data is shared. Instead of relying on fragmented messaging formats or paper-based systems, it enables real-time, API-based data exchange across all stakeholders in the air cargo ecosystem. The goal: a single, digital shipment record accessible by all authorised parties. 

While the benefits are clear – improved visibility, fewer errors, reduced paperwork, and faster handling – implementation is complex. Many organisations face challenges around legacy systems, internal data structures, and operational disruption. For ground personnel especially, any system change can cause hesitation if not executed with care. 

The Hermes approach: practical, ground-first, fully integrated 

At Hermes Logistics Technologies, we understand that innovation only works when it doesn’t disrupt daily operations. That’s why our integration approach to ONE Record is focused on operational reality first, technology second. We don’t believe in adding extra layers of complexity for the people handling cargo every day. 

Our goal is simple: make the transition invisible for frontline users, while delivering all the benefits of ONE Record under the hood. 

What makes our approach work 

1. Ground-level assessment first 

We begin by assessing the processes of our clients to understand where and how ONE Record will impact their workflow. We utilise the knowledge we already have and, if needed, collaborate with operational teams early to make sure the tech improves, not disrupts, their daily tasks. 

2. Smart data mapping 

Instead of forcing changes to internal processes, we align the client’s existing data structures with the ONE Record model. This behind-the-scenes data mapping ensures compatibility with the standard, without altering how users input or access information. 

3. Seamless technical integration 

Our systems already operate with open APIs, making the technical side of ONE Record integration more straightforward. We ensure secure, real-time data exchange between systems, thoroughly tested for reliability and compliance. 

4. Low-impact pilot rollout 

We implement ONE Record step-by-step. Starting with a pilot location or process, we gather user feedback and refine the setup before expanding. This approach reduces risk and builds trust among users. 

5. Role-specific training and support updates 

User adoption is critical. We tailor our training to each role, from warehouse staff to supervisors, and ensure the interface is intuitive. Most users won’t even need to know what ONE Record is to benefit from it. 

6. Ongoing optimisation 

ONE Record isn’t a one-off project. We continue to support our clients with performance monitoring, updates as the standard evolves, and strategic improvements that build on the digital foundation we’ve created. 

Why it matters 

By taking this thoughtful, user-centric approach, Hermes Logistics Technologies helps air cargo stakeholders not only meet the industry’s digital standards but also leverage them to streamline their operations and improve service. ONE Record integration, when done right, becomes more than a checkbox for compliance – it becomes a platform for greater collaboration, efficiency, and innovation across the supply chain. And that, ultimately, is the true promise of ONE Record: a better way of working together in an industry that connects the world’s goods. 

Next for Hermes: on-the-ground AI, seamless compliance, smarter BI

Written by hermes_admin on . Posted in Articles.

If there’s one word that defines our work over the past six months, it’s innovation.

We know that change isn’t always easy in our industry – especially when infrastructure is complex, operations are 24/7, and the stakes are high. But as cargo volumes continue to grow and the pace of logistics accelerates, transformation isn’t just a nice-to-have – it’s a necessity.

At HLT, we’ve taken this challenge head-on. Here’s a first look at what’s coming soon in our product roadmap.

Coming soon: Hermes AI – built for the ground, not just the cloud

Looking ahead, we’re excited to unveil Hermes AI – a new era of smart, supportive technology, built by industry experts for industry professionals.

We’re fully aware that “AI” has become an overused buzzword. But Hermes AI is different. It’s not about flashy demos or vague promises. It’s about real-world support, rooted in the more than 300 years of combined cargo-handling experience within our team. We’ve all worked on the ground, and we know that genuine innovation should empower people – not replace them.

The first iteration of Hermes AI will be Integrated Support & Assistance – an intelligent, on-the-go assistant that helps workers find answers and solutions when they need them most. No more waiting around for clarification. Whether it’s a process-related question or an unexpected issue on the ramp, help will be just a click away.

Following that, we’ll introduce AI-driven tools for productivity and task management, powered by predictive analytics – not just at the individual workflow level (which can vary greatly site-to-site), but across process connectors and algorithms. The goal? Measurable efficiency and smarter resource allocation.

Solving the pAIn of Compliance

Innovation isn’t limited to AI – it’s also about removing friction, especially when regulations evolve.

We’re actively preparing to launch full support for IATA ONE Record – but we’re doing it the Hermes way: with minimal disruption and no steep learning curve.

Our system will take care of the technical heavy lifting in the background – from form handling to data mapping – ensuring compliance is met without added complexity. That means:

  • No need for retraining
  • No procedural overhauls
  • No downtime

Just a seamless transition, as it should be.

Unlocking operational intelligence with next-level BI

With digitalisation and increased visibility comes a new challenge: turning data into insight.

That’s why we’re also enhancing our Business Intelligence (BI) efficiency – unlocking more powerful, intuitive reporting to support operational insight, performance analysis, and smarter decision-making across the board.

This upgrade will give our customers a clearer view of what’s happening and how to continuously improve. Because when you can see more, you can do more.

And there’s more

This is just a glimpse of the updates coming soon to our product suite – designed to make cargo operations smoother, smarter, and more scalable.

We’re excited about what’s ahead, and we’re committed to delivering technology that actually works where it matters most – on the ground.

Stay tuned – there’s more to come.