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Tag: Logistics technology

CMS that works at every scale: from less than 200 to more than 2M tonnes annually 

Written by hermes_admin on . Posted in Articles.

The Hermes ecosystem is built for range. Some stations move 15 tonnes a month; others push more than 200,000. Same platform. Same outcomes: faster turns, fewer exceptions, steadier operations, happier airline customers. The biggest gains in cargo handling aren’t purely about scale. They’re about flow, first-time pass, and control. 

The myth: “Low volume doesn’t justify a system” 

Low doesn’t mean simple. A smaller station still runs acceptance, build/break, messaging, handovers, storage moves, security checks, and exceptions. The operational pain is fixed: re-keying, handoffs, status chasing, late updates, and avoidable rework. Hermes removes those frictions regardless of how many tonnes you push. 

What actually drives ROI 

  1. First-time pass: Clean capture at acceptance, smart validations, straight-through messaging. 
  2. Exception containment: Earlier detection of mismatches; fewer “where is my cargo?” calls; quicker close-outs. 
  3. Predictable turnaround: Standardised workflows and live status for tighter ramps and steadier door/slot use. 
  4. Data you can trust: Single-point capture and consistent events for better decisions, faster. 
  5. Staff ramp-up: Role-based screens and simple flows shorten time to productivity. 
  6. Airline experience: Clear milestones and proactive updates reduce escalations. 
  7. Future-ready operations: API-first and community integrations make change plug-and-play. 

How it plays at different ends of the scale 

~200 t/year (single station, lean team) 

  • Do the job once: capture at the counter, auto-enrich, auto-message. 
  • Keep the day calm: fewer detours, fewer callbacks, clear “what’s next”. 
  • Look bigger than you are: consistent service, reliable status, tidy handovers. 
  • Room to grow: add modules and connections as traffic or customer mix changes — no rebuilds. 

2M+ t/year (multi-station, complex mix) 

  • Throughput under pressure: smoother build/break, smarter door and ULD control, fewer blockages. 
  • Network-level visibility: standard events across stations, faster issue isolation, cleaner cross-dock moves. 
  • SLA assurance: KPIs in the flow, so teams can act, not just report. 
  • Integration at scale: customs, CCS, airline systems, warehouse automation straight-through, not swivel-chair. 

The HLT effect, summarised 

  • Less re-keying → fewer errors → fewer exceptions. 
  • Clear statuses → fewer calls → more predictable turns. 
  • Consistent UI → faster ramp-up → steadier rosters. 
  • Reliable data → better planning → calmer ops. 

Implementation without the drama 

Start with acceptance and warehouse. Turn on straight-through messaging. Add billing, ULD, door control, or extra integrations when you’re ready. Same platform, same data model, no dead ends. Teams feel the lift immediately, and not after a long transformation. 

Hermes works – and it’s worth it – at every volume.

Large-volume ground handling, without the chaos 

Written by hermes_admin on . Posted in Articles.

When you’re moving serious tonnage, the pain isn’t just “more of the same.” It’s peaks, fragmentation, and fragile handoffs: truck queues at the gate, scan storms from ULD mishandling, partner data out of sync, and cold-chain exposure on the apron. Hermes tackles the big-handler headaches head-on – so your operation flows at 2,000,000 annual tons just as calmly as it does at 50,000 annual tons. 

The problems big handlers face, and how HLT addresses them 

  1. Landside congestion → predictable door turns 
    Issue: legacy warehouses and constrained truck areas create choke points that ripple through build/break and miss slots. 
    HLT: appointment pre-advice, dock/door scheduling, and live door timers give dispatchers a single picture of arrivals, bays, and turnaround — smoothing handoffs to warehouse teams. (Plugs into CCS/carrier messaging so arrivals aren’t a mystery.) 
  1. Digital fragmentation → one version of the truth 
    Issue: EDI + emails + portals = slow handoffs and “where is my cargo?” calls; the industry is moving to ONE Record by 1 Jan 2026. 
    HLT: API-first and ONE Record-ready data models let you share a consistent shipment view with airlines, forwarders, handlers, and customs, without swivel-chair ops. 
  1. Workforce churn → stable rosters 
    Issue: recruiting and retaining skilled ground staff remains tough; variability kills throughput. 
    HLT: advanced LMS to simplify onboarding, training and knowledge transfer and a consistent UI across acceptance, warehouse, and ULD flows shortens ramp-up, tightens handle-time variance, and reduces the need for last-minute shift reshuffles. 
  1. ULD damage and ramp safety → disciplined control 
    Issue: ULD mishandling remains a costly risk and a safety concern. 
    HLT: ULD inventory, serviceability checks, and damage capture are embedded in the flow (not on side spreadsheets), improving accountability and protecting aircraft turns. 
  1. Cold-chain exposure → controlled apron time 
    Issue: the riskiest moments for temperature-sensitive cargo are the handoffs. 
    HLT: timestamped milestones from dock to door, lane priorities, dwell alerts, and integrations to temperature devices help keep product within range — and make it obvious when it isn’t. 

What “good” looks like on Hermes (high-volume edition) 

  • Door to build, under control: booked slots, live ETAs, and door timers reduce yard dwell and smooth labour allocation. 
  • Flow > firefighting: smooth onboarding and timely traiing keep freight moving; exceptions are contained early with clear ownership. 
  • Network-level visibility: multi-station dashboards standardise KPIs so ops leads can spot a bottleneck before it hits tomorrow’s delay board. 
  • Customers see what you see: ONE Record-ready sharing cuts status chasing and aligns everyone on the same shipment object. 
  • High-risk lanes behave: ULDs are service-checked and traceable; pharma lanes have measured dwell and escalations; security events are logged against real entities. 

At high volume, small inefficiencies snowball. Hermes removes the friction that doesn’t scale – re-keying, status hunting, unplanned queues, ambiguous ownership – and replaces it with flow, shared data, and accountable handoffs. That’s how you keep peaks civilised, protect SLAs, and give airline customers a calm, predictable experience on your busiest days. 

Hermes AI: building support with purpose, not promise

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Let’s be honest – “AI” has become a buzzword. Everywhere you look, there’s a flashy demo, a futuristic claim, or a vague promise about transformation.

But when you’re in the business of moving time-critical cargo, hype doesn’t help. Support does.

That’s why at Hermes, we’re building AI differently: not to impress investors or chase trends, but to deliver real support where it matters most: on the ground, in the moment, with the people who keep air cargo moving.

The real problem: high turnover, high stakes

Training and onboarding have long been pain points in the air cargo industry. The operational environment is complex, the learning curve is steep, and turnover remains alarmingly high.

In fact, IATA reports turnover rates of up to 50% in ground handling roles. That’s not just a statistic,  it’s a serious challenge that affects safety, compliance, consistency, and day-to-day performance.

At Hermes, we’ve long recognised this challenge. Our Learning Management System (LMS) already plays a crucial role in helping our customers train faster, better, and more efficiently. But we’re not stopping there.

The Next Step: Hermes AI

The first iteration of Hermes AI is being built with a very clear purpose: to make training and knowledge transfer faster, easier, and more accessible, in real time, on the job.

We’re calling it Integrated Support & Assistance: a smart assistant that gives your team instant access to answers and guidance when they need them most.

  • Struggling to remember a process step mid-shift? Click for clarification.
  • Encountering an unexpected issue on the ramp? Find a solution, fast.

This is AI as a teammate, not a replacement.

Why this matters

In an industry where people come and go, the knowledge they carry can’t afford to walk out the door with them. Hermes AI ensures that information lives within the system, accessible, centralised, and always available. No more digging through manuals. No more waiting for supervisors. No more avoidable errors due to uncertainty – just smarter, smoother operations from day one.

Built on 400+ years of combined cargo-handling experience

At Hermes, AI isn’t an abstract promise. It’s a practical extension of who we are. Our team brings over 400 years of combined cargo-handling experience – not just in designing systems, but in working on the ground. We know the real-world pain points. And we’re building technology to address them directly.

Our approach is deeply human-centric: AI that supports people, not sidelines them.

What’s next: AI-driven productivity

After Support & Assistance, the next release will focus on AI-powered productivity and task management, driven by predictive analytics. These tools won’t just optimise individual workflows – they’ll connect the dots across entire cargo-handling processes.

By identifying bottlenecks, forecasting resource needs, and suggesting smarter allocations, Hermes AI will help teams stay ahead of demand and operate more efficiently – not just reactively, but proactively.

AI that works where you do

In cargo, time is everything. Precision is non-negotiable. Hermes AI is being designed to meet those standards, working seamlessly across our platform to deliver meaningful results from day one.

This isn’t a beta test for a future promise. It’s a product built with intent, forged from frontline experience, and focused entirely on one thing: making cargo handling better, smoother, and smarter – for the people who do it every day.

Because in the end, innovation only matters if it works where you do.

Next for Hermes: on-the-ground AI, seamless compliance, smarter BI

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If there’s one word that defines our work over the past six months, it’s innovation.

We know that change isn’t always easy in our industry – especially when infrastructure is complex, operations are 24/7, and the stakes are high. But as cargo volumes continue to grow and the pace of logistics accelerates, transformation isn’t just a nice-to-have – it’s a necessity.

At HLT, we’ve taken this challenge head-on. Here’s a first look at what’s coming soon in our product roadmap.

Coming soon: Hermes AI – built for the ground, not just the cloud

Looking ahead, we’re excited to unveil Hermes AI – a new era of smart, supportive technology, built by industry experts for industry professionals.

We’re fully aware that “AI” has become an overused buzzword. But Hermes AI is different. It’s not about flashy demos or vague promises. It’s about real-world support, rooted in the more than 300 years of combined cargo-handling experience within our team. We’ve all worked on the ground, and we know that genuine innovation should empower people – not replace them.

The first iteration of Hermes AI will be Integrated Support & Assistance – an intelligent, on-the-go assistant that helps workers find answers and solutions when they need them most. No more waiting around for clarification. Whether it’s a process-related question or an unexpected issue on the ramp, help will be just a click away.

Following that, we’ll introduce AI-driven tools for productivity and task management, powered by predictive analytics – not just at the individual workflow level (which can vary greatly site-to-site), but across process connectors and algorithms. The goal? Measurable efficiency and smarter resource allocation.

Solving the pAIn of Compliance

Innovation isn’t limited to AI – it’s also about removing friction, especially when regulations evolve.

We’re actively preparing to launch full support for IATA ONE Record – but we’re doing it the Hermes way: with minimal disruption and no steep learning curve.

Our system will take care of the technical heavy lifting in the background – from form handling to data mapping – ensuring compliance is met without added complexity. That means:

  • No need for retraining
  • No procedural overhauls
  • No downtime

Just a seamless transition, as it should be.

Unlocking operational intelligence with next-level BI

With digitalisation and increased visibility comes a new challenge: turning data into insight.

That’s why we’re also enhancing our Business Intelligence (BI) efficiency – unlocking more powerful, intuitive reporting to support operational insight, performance analysis, and smarter decision-making across the board.

This upgrade will give our customers a clearer view of what’s happening and how to continuously improve. Because when you can see more, you can do more.

And there’s more

This is just a glimpse of the updates coming soon to our product suite – designed to make cargo operations smoother, smarter, and more scalable.

We’re excited about what’s ahead, and we’re committed to delivering technology that actually works where it matters most – on the ground.

Stay tuned – there’s more to come.

headshot of Ahmed Fahmy, CTO of CACC Cargolinx

Hermes SaaS Ecosystem goes live at Cairo International Airport as CACC Cargolinx marks major milestone in digitalisation

Written by hermes_admin on . Posted in Press Releases.

CACC Cargolinx leverages Hermes SaaS to drive digital innovation and secure long-term resilience of cargo handling operations at Cairo International Airport

Hermes Logistics Technologies (HLT) has successfully completed a major digitalisation project for CACC Cargolinx at Cairo International Airport. 

The collaboration saw HLT upgrade the current Cargo Management System at Cairo International Airport and migrate CACC Cargolinx operations to Hermes’ latest Cloud-based SaaS service. 

The final stage of the project sees the launch of the Hermes Business Intelligence and Track & Trace apps.  These add-on apps from the Hermes Ecosystem will provide valuable data insights and detailed shipment information for agents and shippers, in real time, with extensive drill-down options. 

Using HLT’s custom-built APIs, all of the Hermes Ecosystem solutions have been integrated with existing systems at Cairo International Airport.

This project marks a significant milestone in CACC Cargolinx’s digitalisation journey, transforming its cargo handling capabilities in Cairo into a fully automated and integrated operation.

Staff are using Hermes’ award-winning Learning Management System (LMS) for training, enabling them to get up to speed quickly and make the most of the new functionality and services available through the upgrade. 

“This project is an excellent example of how the Hermes SaaS Ecosystem works to enhance operations and drive digitalisation in the air cargo industry,” said Yuval Baruch, CEO of Hermes Logistics Technologies. 

“CACC Cargolinx has demonstrated tremendous commitment to digitalisation, and the Hermes SaaS Ecosystem will empower them to operate with greater efficiency, agility, and visibility, ultimately providing a better experience for their customers.”

“We have worked with HLT for over a decade, and this shift to the Hermes SaaS Ecosystem marks a significant milestone in our digital transformation journey,” said Ahmed Fahmy, CTO of CACC Cargolinx.

“Hermes 5 SaaS will streamline our operations, enhance efficiency, and provide valuable insights to drive future growth. The upcoming launch of the Hermes Business Intelligence and Hermes Track & Trace apps will further solidify our position as an industry leader. We are committed to leveraging technology to deliver exceptional service to our customers and partners.”

David Jarvis collects the Digital Innovation Award for Hermes Logistics Technologies

Hermes Logistics Technologies wins Digital Innovation award

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Hermes Logistics Technologies secures prestigious Digital Innovation Award for its groundbreaking Hermes Learning Management System at the 2024 Air Cargo News Awards

Hermes Logistics Technologies (HLT) picked up the Digital Innovation trophy at the 2024 Air Cargo News Awards, in recognition of the company’s innovative Learning Management System (LMS).

Launched just 12 months ago, the Hermes LMS is a cutting-edge platform designed to revolutionise training and development within the air cargo industry. The cloud-based tool offers a comprehensive suite of learning resources to enhance employee skills, improve operational efficiency, and drive overall business success.

“We are honoured to receive this award, which recognises our commitment to innovation and excellence in the air cargo industry. The Hermes Learning Management System is a testament to our team’s dedication to developing solutions that address the evolving needs of our customers,” said Yuval Baruch, CEO of Hermes Logistics Technologies. 

The Hermes LMS has already benefited several of HLT’s customers, including Groundforce, dnata Australia, CACC Cargolinx, Georgi, and PACTL, and several other companies are slated to adopt the LMS before the end of 2024. 

The online learning platform has been rolled out in English, German and Chinese, with more languages becoming available soon, including Arabic, Vietnamese, Turkish, and Spanish. 

The Digital Innovation award recognises the impact the Hermes Learning Management System has had in the air cargo industry since launching in late 2023, including driving efficiency and digital literacy. 

The award was one of nine trophies handed out at the event organised by Air Cargo News at the Royal Lancaster London Hotel on Wednesday, 23rd October 2024. 

More on the Hermes LMS
Shanghai Pudong International Airport Cargo Terminal

PACTL successfully upgrades to the latest Hermes CMS with minimal downtime

Written by hermes_admin on . Posted in Press Releases.

Three cargo terminals at Pudong International Airport, as well as the PACTL terminal at Shanghai Hongqiao International Airport, have switched to Hermes 5, the latest Cargo Management System (CMS) from Hermes Logistics Technologies, with limited downtime

Shanghai Pudong International Airport Cargo Terminal Co., Ltd (PACTL), one of the largest single air cargo terminal operators worldwide, has successfully rolled out Hermes 5 at four cargo terminals—three in PVG and one in SHA. 

Hermes Logistics Technologies (HLT) completed the upgrade within a short window, meaning minimal downtime for PACTL. The air cargo operator handles up to two million tonnes of cargo per year in its multiple terminal system and continued to function with little effect on its operation.

“This was an upgrade, but on a massive scale that required comprehensive discovery work and preparation to ensure the switchover was both simultaneous and short, and downtime was reduced as much as possible,” said Yuval Baruch, Chief Executive Officer of Hermes Logistics Technologies. 

“A key element of the project was the integration of Hermes 5 with other technology partners working with PACTL, through our standard and bespoke APIs. These enable full integration with other solutions, so data can be shared and operational efficiencies gained.” 

PACTL’s large-scale upgrade involved a comprehensive gap analysis, database optimisation, and training delivered in Chinese through the Hermes Learning Management System (LMS).

“This upgrade has opened the door for us to provide customised services while also improving operational convenience. The partnership with HLT enhances our operational efficiency and ensures we stay at the forefront of technological advancements in the air cargo industry,” said Carsten Hernig, Deputy General Manager VP Sales & Marketing and Production.

“Hermes 5 offers Cargo iQ messaging services such as FOW and FIW, and we have opted for a localised deployment to maximise data security.” 

PACTL is the latest in a series of cargo handlers to implement or upgrade to HLT’s latest, function-rich CMS, Hermes 5, in 2024. Hermes 5, typically implemented in the Cloud, is surrounded by the Hermes Ecosystem, a suite of SaaS solutions available on a pay-as-you-go basis. These include APIs, Business Intelligence, and Track and Trace. 

APIs (Application Programming Interface) are required to link different software systems and enable seamless communication and data exchange between them.

Hermes 5 SaaS selected by Georgi Group for German air cargo operations

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Leading German logistics operator signs new contract with Hermes Logistics Technologies for its latest cloud-based cargo management system at Frankfurt and Leipzig/Halle

Hermes Logistics Technologies (HLT) has signed a contract with the Georgi Group to deliver its latest cloud-based cargo management system, Hermes 5, to the company’s two cargo handling facilities in Germany. 

Known for its road feeder services across Europe, Georgi also operates cargo handling services at Frankfurt and Leipzig/Halle airports, and specialises in handling sensitive cargo, including high-value pharmaceuticals and hazardous shipments. 

“The Georgi Group is a well-established logistics company, and we are pleased to be able to support the digitalisation of their cargo handling facilities in Germany–by opting for our Hermes 5 cloud-based solution, Georgi is preparing for future business growth and advances in technology, and future-proofing their cargo management services,” said Yuval Baruch, CEO of Hermes Logistics Technologies.

“We are ready for a quick roll-out with our new, fully-automated implementation process, and have updated our online training service–the Hermes LMS–to provide on-demand tuition in German.”

HLT is set to introduce its cloud-based Hermes 5 SaaS cargo management system (CMS) in two phases, starting with Frankfurt and supported by a new, German-language version of the Hermes Learning Management System (LMS). 

Benjamin Weil, CEO of Georgi Handling, said: “We were impressed by HLT’s innovative solutions and proven track record in rolling out quick, successful implementations–we have been working closely with the team to tailor a solution to meet the unique needs of our operations.” 

“Hermes 5, specifically the cloud-based CMS, gives us the flexibility we need to fit our growth strategy–we can add options later or easily scale up operations if needed.”

Internal image of Etihad Airport Services Cargo hub, Abu Dhabi

Hermes 5 goes live for Etihad Airport Services Cargo in Abu Dhabi

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Etihad Airport Services Cargo (EASC) completes swift and successful upgrade to Hermes’ latest cargo management system–Hermes 5–with the added benefit of Business Intelligence from the Hermes Ecosystem

Hermes Logistics Technologies (HLT) has successfully upgraded Etihad Airport Services Cargo’s hub in Abu Dhabi to the latest version of its Hermes cargo management system (CMS), following a contract renewal that will also see the airline utilise the Hermes Business Intelligence add-on.

Hermes 5 is HLT’s latest function-rich cargo management system and forms the core of the Hermes Ecosystem, a suite of pay-as-you-go cargo management solutions that include Business Intelligence, Track & Trace, and a Learning Management System, among others. 

“We are pleased to see Etihad Airport Services Cargo going live with our latest Hermes 5 on-premises in Abu Dhabi. We have worked with the company since 2015, and our teams have collaborated closely on this implementation to ensure a smooth switch-over,” said Yuval Baruch, Chief Executive Officer of Hermes Logistics Technologies. 

“In addition to the operational efficiency and new functionality of the upgraded CMS, EASC will benefit from an enhanced version of Hermes Business Intelligence, a comprehensive dashboard reporting tool based on Hermes’ extensive data lakes. 

“The combination of these solutions will help the company with operational insight so it can make better-informed decisions.”

The HLT team worked with EASC, both on and offsite, to reduce downtime at the Abu Dhabi cargo hub during the upgrade and ensure service stability following the switchover.  

“Our upgrade to Hermes 5 has been a success, owing to the strong collaboration between Hermes Logistics Technologies and our teams,” said Naresh Ranganathan, Acting Vice President at Etihad Airport Services Cargo. 

“We were able to complete the process ahead of schedule, thereby minimising downtime for our air cargo operations and enabling us to seamlessly resume normal business operations.

“The inclusion of the Business Intelligence function will help us better understand where operational efficiencies can be made, so we can provide efficient cargo handling services at our hub for all airlines operating into Zayed International Airport.”

EASC’s contract renewal and upgrade are the latest sign-ups to Hermes 5 and the Hermes Ecosystem, reflecting the cargo handling industry’s shift towards increasing digitalisation.

Recent commitments will see Hermes’ newest technology deployed at Amsterdam Airport Schiphol, Cairo International Airport and a number of Portuguese airports. 

The Hermes Business Intelligence add-on is scheduled to go live with Etihad Airport Services Cargo in June 2024.

Hermes SaaS Ecosystem selected by CACC Cargolinx for Cairo air cargo management operations

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A new, five-year agreement will drive operational efficiency for the leading Egyptian cargo service provider as it moves to the Hermes SaaS Ecosystem – the latest cloud-based cargo management system from Hermes Logistics Technologies

Hermes Logistics Technologies’ (HLT) latest cloud-based Hermes SaaS Ecosystem is set to roll out across CACC Cargolinx’s operations at Cairo International Airport in time for summer 2024.

Following a successful 12-year collaboration with HLT, the new agreement will see the cargo-specialised ground handler upgrade its cargo management system by migrating to Hermes 5 SaaS.

In addition, CACC Cargolinx will benefit from several integrations and solutions from the Hermes pay-as-you-go Ecosystem, designed to drive further efficiencies for the company – Hermes Business Intelligence, Hermes Track & Trace and Hermes Integration (API). 

“We have undertaken a very thorough scoping study with CACC Cargolinx, deploying our air cargo experts to uncover not only the company’s existing requirements but also those expected in the future, and we have tailored our solution, ensuring it is future-proofed,” said Yuval Baruch, Chief Executive Officer (CEO), HLT.

“This project demonstrates our commitment to collaborating with our customers and our detailed approach to SaaS migrations, particularly when it comes to factoring in future innovation – it all comes down to delivering greater operational efficiency that will support business growth for the longest possible term.”

HLT has worked closely with CACC Cargolinx to assess the business’ requirements and deliver a tailored, future-proofed solution for the organisation.

The upgrade will see the company further digitalise its evolving operating environment, address all existing process gaps, and implement best-practice approaches to address anticipated future needs for its operations in Cairo and beyond.

The commitment from CACC Cargolinx is the latest in a series of confirmed migrations to Hermes 5 SaaS, as the technology provider rolls out its latest CMS and its Ecosystem of cargo management solutions across the globe.  

“CACC Cargolinx is committed to delivering advanced logistics operations at Cairo International Airport, and our investment in the Hermes Ecosystem represents a significant step forward in our digitalisation roadmap, said Ahmed Fahmy, Chief Technology Officer, CACC Cargolinx.

“We are committed to providing our customers with the most efficient and reliable cargo handling services possible, and the Hermes Ecosystem will empower us to achieve that goal and further solidify our position as a leader in the air cargo handling industry.

“HLT’s cloud-based SaaS ecosystem will allow us to drive even greater efficiencies for our airline customers both here in Cairo and beyond. The end-to-end solution integrates easily with both our existing and planned systems and we expect the Business Intelligence add-on to provide a more robust foundation for us to take another step forward with our predictive capacities on operational and commercial matters.”Hermes 5 SaaS brings HLT’s latest function-rich cargo management system into the cloud and provides access to the rest of HLT’s Ecosystem of cargo management solutions, including API (application programming interface) capabilities, apps for Business Intelligence, Track & Trace, and a Learning Management System.

Hermes to implement digitalised warehouse for dnata at Amsterdam Airport Schiphol

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The new warehouse, Freight Building 17, is poised to transform the landscape of freight handling at Amsterdam Airport Schiphol, following extensive enhancements by the cargo software provider

Hermes Logistics Technologies (HLT) has been awarded the contract by air services provider dnata to digitalise cargo handling processes in a new warehouse the latter is creating, Freight Building 17 (FB17).

Located within dnata’s Cargo City at Amsterdam Airport Schiphol, HLT is collaborating with logistics systems supplier Lödige Industries (Lödige) to pioneer the fully automated cargo centre, following a multi-million-euro investment by dnata. 

FB17 will see the implementation of HLT’s latest cloud-based cargo management system, the Hermes Software as a Service (SaaS) Ecosystem, which will enable unparalleled operational efficiency, improved oversight, and greater control over all ground handling processes. 

“This project is a true testament to what can be achieved once the air cargo industry embraces digitalisation, and the creation of FB17 should herald a new age of warehouse innovation,” said Yuval Baruch, CEO, HLT.  

“The final integrated solution demanded complicated design, and is the result of strong collaboration and careful planning between HLT, Lödige, and dnata, representing a crucial step toward adapting to the demands of a rapidly evolving industry.”  

HLT has ensured communication between its cargo management system and Lödige’s warehouse management system is watertight to handle the large volume of data and information generated, which dnata’s operations will share at an unprecedented speed.  

“Our extensive development has resulted in an extremely sophisticated digital solution, which will enable dnata to meet more stringent Service Level Agreements related to efficiency,” added Baruch. 

HLT has a long-standing relationship with dnata The Netherlands, serving the Amsterdam terminal since 2010. 

HLT’s proven track record with dnata and this agreement demonstrate the air services provider’s confidence in the HLT systems and a commitment to driving efficiency through technology.

“Amsterdam Airport Schiphol is one of Europe’s best-connected airports, meaning it requires a highly efficient cargo operation,” said Jan van Anrooy, Managing Director, dnata The Netherlands.

“Our collaboration with Hermes Logistics Technologies and Lödige will enable us to meet rapidly growing demand for structured and reliable services, setting a new industry standard in innovation.”

The Hermes SaaS Ecosystem will streamline the management of dnata’s cargo import, export, and transit processes from end to end, including physical cargo handling, documentation, special product governance, security, mail, messaging, revenue accounting, and business intelligence.  

This allows the handler to build up and break down cargo in real time, perform more efficient mail handling with less data input, and automate repetitive and time-consuming tasks. 

Besides Amsterdam, HLT currently provides cargo management solutions to dnata in Australia, Belgium, and Singapore.  

HLT has completed first-stage integration testing for FB17, and the solution is expected to be live at the end of this year.

Head and shoulders image of Yuval Baruch, CEO of Hermes Logistics Technologies

Hermes activates latest SaaS product through new, fully automated implementation process

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Automated Software as a Service installation process delivers optimum efficiency and uniformity across ground handler Groundforce Portugal’s entire cargo operation 

Hermes Logistics Technologies’ (HLT) latest cloud-based cargo management system, Hermes 5 Software as a Service (SaaS), is now live across all Groundforce Portugal’s cargo stations at Lisbon, Porto, and Funchal, following a fully automated implementation process.  

HLT invested in months of technological installation, configuration, and activation development to ensure its SaaS software was delivered entirely by automated coding and scripts.  Hence, it negates the need for manual intervention and brings incredible efficiency and uniformity to the implementation process. 

“Migrating Groundforce Portugal from a legacy, on-site solution to our latest H5 managed service,demonstrates HLT’s unwavering drive to embrace technology which will enhance its products and services,” said Yuval Baruch, Chief Executive Officer, HLT.

“Leveraging the latest automated platform deployment and management techniques enabled us to complete the migration very quickly, and the entire process demonstrates our commitment to working closely with our customers to deliver greater operational efficiency and business growth.”  

Through its managed service, HLT now maintains and monitors the ground handler’s servers, managing software updates, performing regular security audits, and recognising and actively solving any issues before they arise.  

The fully automated installation ensures unparalleled scalability, allowing Hermes 5 SaaS to be deployed across further stations easily, efficiently, and uniformly when required by the ground handler, as it continues to scale its digital operations.  

Hermes 5 SaaS brings HLT’s latest function rich cargo management system into the cloud and provides access to the rest of HLT’s Ecosystem of cargo management solutions, including API capabilities, apps for Business Intelligence, Track & Trace, and the Learning Management System.  

The go-live represents the continuation of a series of successful migrations to Hermes 5 SaaS, as the technology provider rolls out its latest CMS and Ecosystem of cargo management solutions across Europe.