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Tag: Logistics technology

Inside Air Cargo Digitalisation: From The Warehouse Floor To Hermes’ Design Philosophy

Written by hermes_admin on . Posted in Articles.

Digitalisation in air cargo is often described through technology, integrations and automation. But behind every meaningful transformation are the people who understand what the industry looks like in real life, on a busy warehouse floor, at the reception desk dealing with customers or managing the pressure of irregular operations.

They know how problems escalate, how delays are created and how a single missing update can affect an entire flight.

At Hermes Logistics Technologies, two of those people are our Product Directors, Mike Smith and Lance Duppa-Whyte. With more than four decades of combined experience across ground handling, airline operations and frontline cargo processes, they’ve witnessed the industry shift from paper to real-time data and helped shape the systems that now power it.

In a recent conversation, they shared how the business has evolved, what digitalisation actually changed and why real operational experience still matters when designing cargo management systems.

From the warehouse floor to designing Hermes

Mike entered the industry at 18, starting at Pan Am as a transshipment driver, moving freight between airlines long before the modern ground handling model existed.

He later joined Lufthansa at Heathrow, progressing from warehouse operations into office roles, senior agent positions, supervisor and duty manager responsibilities. Dangerous goods became one of his areas of expertise, giving him a deep understanding of processes that modern systems now aim to digitalise.

Lance joined Lufthansa later through an agency programme, starting as an import clerk before becoming a trainer within two months. He worked across reception, customer service, quality control and SLA management and played a central role in designing early process-mapping tools.

Those tools would later influence the first iterations of Hermes.

Both men were involved in capturing operational knowledge and translating it into digital workflows when they were part of a team that designed the first unified system in the early 2000s.

“That’s how Hermes was formed,” Lance recalls. “By mapping real issues and bringing together expertise that had never existed in one place before. We ensure that the our products and services guide busy users, prevent errors and make complex workflows manageable.”

In the next article, Mike and Lance explain how digitalisation fundamentally reshaped ground handling operations and why today’s systems must do more than simply replace paper.

What’s in Hermes CMS, the operational core of the hermesONE ecosystem?

Written by hermes_admin on . Posted in Events.

In every cargo operation, there’s a system that keeps everything moving: Guiding shipments, steering processes, triggering messages and ensuring compliance. For us, that system is the Hermes Cargo Management System (CMS).

CMS is the operational backbone of the Hermes Ecosystem, bringing structure, visibility and real-time control to warehouses around the world.

What makes Hermes CMS different

Hermes CMS is not just another warehouse system. It is a function-rich, deeply configurable, end-to-end platform designed exclusively for air cargo handlers and airlines.

At its core, it provides:

  • Full control of import, export, and transit processes
  • Real-time mobile warehouse operations
  • Automated accounting and messaging
  • IATA-aligned dangerous goods compliance
  • Configurable workflows to match any operation
  • Seamless collaboration with third-party systems.

Hosted in the cloud, CMS is extremely simple to run, scale and maintain.

A system configured for your operation

Hermes CMS can function in two operational modes, or as a hybrid:

Cargo Management System (CMS)

Manages day-to-day cargo flows, from breakdown to build-up, including:

  • Acceptance
  • ULD management
  • Warehouse control
  • Customs processes
  • NOTOC
  • Delivery and handover.

It allows handlers to manage capacity, allocate resources and optimise the movement of each shipment through the warehouse.

Hub Management System (HMS)

For operations with significant transit volumes, CMS can be configured as an HMS.

In this mode, the system focuses on:

  • The shortest possible connection times
  • Auto-prioritisation based on outbound flight schedules
  • Meeting SLAs for special products
  • Real-time cross-dock visibility.

The system administrator retains full control over priority rules, ensuring every connection is met efficiently.

End-to-end: From first touch to take-off

Hermes CMS is designed to give users complete oversight and control.

Key capabilities include:

Process steering and mobile control

Warehouse teams receive real-time instructions and updates, reducing errors and speeding up operations.

Automated messaging and accounting

The system generates all required operational, regulatory and billing messages, ensuring accuracy and compliance.

Deep data visibility

With integrated data models, handlers can track:

  • Throughput
  • Bottlenecks
  • SLA performance
  • Warehouse utilisation
  • Resource allocation
  • Financial outcomes.

This data feeds directly into the ecosystem’s BI & Data Lakes module for richer analytics.

Safe and secure operations

Hermes CMS supports IATA Dangerous Goods Regulations, reducing risk and ensuring shipments meet all safety requirements.

Part of a bigger ecosystem

Hermes CMS is designed to work seamlessly with the wider Hermes ecosystem:

  • Track & Trace improves communications with agents
  • Landside Management (with Nallian) extends visibility beyond the warehouse
  • Photo Capture enables instant evidence at first handling
  • APIs connect CMS to solutions like CargoEye and Cargonizer
  • LMS supports skills development across teams.

With hermesONE providing cloud scalability and continuous updates, the CMS continually evolves alongside industry needs.

A system built on over 100 years of team expertise

Hermes CMS has been implemented in more than 70 operations across all continents. Every deployment, every customer challenge and every integration has added to its strength.

This depth of industry knowledge is what makes Hermes CMS not only reliable, but future-ready.

Whether you’re managing a regional warehouse or a global hub, Hermes CMS gives you the tools, structure and intelligence to run a high-performance cargo operation.

Hermes Logistics Technologies expands Vietnam footprint with landmark Cargo Terminal No.1 project at Long Thanh International Airport

Written by hermes_admin on . Posted in Press Releases.

Long Thanh, Vietnam / London, UK

Hermes Logistics Technologies (HLT), a leading provider of air cargo software solutions, has announced its involvement in the development of Cargo Terminal No.1 at Long Thanh International Airport (LTIA), through a partnership with Aviation Products and Maintenance Joint-stock Company (AVPM), a Vietnam-based aviation technology and services specialist.

Long Thanh International Airport: A major new hub for cargo

Funded by the Airports Corporation of Vietnam (ACV), Long Thanh International Airport is one of the region’s most significant infrastructure projects, scheduled for completion in late 2026. Once operational, LTIA will be the largest airport in Vietnam and a major hub for South East Asian cargo traffic.

AVPM selects Hermes as cargo software partner

Following a competitive tender process, AVPM was appointed to deliver technology and systems for Cargo Terminal No.1 and selected Hermes Logistics Technologies as its cargo software partner.

This collaboration expands HLT’s operations in Vietnam, adding a large-scale greenfield cargo implementation to its existing customer footprint.

HLT provides a full SaaS cargo ecosystem

HLT will supply its full cloud-based, Software-as-a-Service (SaaS) ecosystem, supporting core cargo operations across the terminal.

Key elements include:

  • Business intelligence dashboards
  • Track & Trace
  • API integrations
  • Landside management capabilities
  • Learning Management System (LMS).

This ecosystem will deliver real-time visibility, operational efficiency and seamless connectivity between airlines, ground handlers, and cargo partners, from the start of operations and as volumes scale.

Leadership perspectives

Yuval Baruch, CEO of Hermes Logistics Technologies, said:

“Long Thanh International Airport is a landmark project for Vietnam’s aviation sector and we are proud to be working with AVPM to support the development of its cargo operations. Being selected by AVPM as their cargo software partner reflects the strength of our technology and our ability to support complex, high-growth cargo environments worldwide.”

Mr. Hoang Van Giai, Deputy Director at AVPM, added:

“Following our appointment on the Cargo Terminal No.1 at Long Thanh International Airport project, we chose to work with Hermes Logistics Technologies due to their proven cargo expertise, extensive long-term footprint in the Vietnamese market, and scalable SaaS ecosystem. Their systems will play an important role in delivering a modern, efficient and future-ready cargo operation at LTIA.”

Supporting the modernisation of air cargo operations

HLT continues to invest in cloud-based cargo technology, helping airports and cargo operators modernise systems, scale operations and respond to evolving industry demands.

hermesONE: Creating a flexible, digital foundation for air cargo

Written by hermes_admin on . Posted in Articles.

The air cargo industry is under constant pressure. Volumes continue to rise, service level agreements are tightening and customers increasingly expect real-time visibility across complex global supply chains. For airlines and ground handlers, this creates a clear requirement: Cargo operations must be digital, connected and scalable, without disrupting live operations.

Hermes Logistics Technologies has evolved its proven cargo management technology into hermesONE, a next-generation ecosystem that builds on the strength of hermes5 while extending it into a broader digital platform designed to support the realities of modern cargo handling while creating a stable foundation for future growth.

hermesONE is not a single system or a one-off upgrade. It is a continuously evolving digital cargo platform, which brings together core operations, mobile execution, data, AI, automation and learning within one coherent environment.

A modular SaaS ecosystem built to evolve and grow

At the heart of hermesONE is hermes5 (h5), HLT’s function-rich, cloud-hosted Cargo Management System. Surrounding this core is a growing suite of modular applications designed to extend visibility, efficiency and operational control.

Together, these components form a unified SaaS ecosystem that customers can adopt progressively, scaling capabilities at their own pace, without the risk and disruption traditionally associated with large system replacements and without requiring a rip-and-replace of existing Hermes deployments

This approach reflects how cargo operations actually modernise in practice: By stabilising first, then evolving continuously.

A SaaS managed service, which reduces risk and accelerates digitalisation

hermesONE is delivered as a SaaS managed service, providing enterprise-grade cargo technology with the benefits of a fully managed application and without major upfront investment or infrastructure overhead.

This approach helps cargo operations of all sizes to:

  • Reduce infrastructure and maintenance costs
  • Minimise implementation and operational risk
  • Stay current with continuous software enhancements
  • Extend digital capabilities module by module.

Operational teams can focus on running safe, efficient and profitable cargo operations, while platform updates, enhancements, innovation and support are handled continuously in the background.

The operational core: hermes5 (h5)

hermes5 is the operational engine of hermesONE. Built and refined over more than two decades of live cargo deployments, h5 provides comprehensive control across import, export and transit processes.

Key capabilities include:

  • End-to-end process steering across the warehouse, supporting more predictable cargo flows and fewer handover gaps
  • Real-time mobile warehouse execution, reducing delays and re-handling at the point of work
  • Automated messaging and accounting, reducing manual intervention, errors and revenue leakage
  • IATA-aligned dangerous goods compliance, supporting safe handling and audit-ready regulatory adherence
  • Complete service management and service recovery modules,
  • Seamless integration with supply chain partners, improving milestone visibility and SLA performance
  • Full operational and financial data visibility, enabling faster exception handling and controlled recovery when disruptions occur
  • Revenue loss prevention through powerful audit capabilities, identifying discrepancies and missed charges early.

Hosted in the cloud, h5 delivers enterprise performance while enabling the wider hermesONE ecosystem to evolve without disruption.

hermesONE Mobile: Real-time control on the warehouse floor

hermesONE Mobile is HLT’s newest fully integrated mobile application, delivering the full hermesONE platform in a mobile-first experience.

Rather than relying on fragmented handheld tools, hermesONE Mobile enables operational teams to:

  • Access live shipment and warehouse status
  • Execute cargo handling workflows in real time
  • Capture photos and documentation at first handling
  • Manage exceptions and delays as they occur
  • Communicate instantly across teams
  • Access BI, Track & Trace and AI-powered support.

This brings real-time control directly to the warehouse floor, at doors, on ramps and across landside operations, ensuring decisions are made where the work happens, not after issues have already escalated.

Build your digital cargo stack with hermesONE modules

hermesONE includes a growing portfolio of applications that can be activated as required, allowing each operation to configure a technology stack that fits its specific needs.

BI & Data Lake

The BI & Data Lake module provides configurable dashboards and real-time data modelling across operational and financial datasets.

Users can access insights covering:

  • Cargo volumes and throughput
  • Cargo iQ milestones and SLA performance
  • Truck and door processing
  • Warehouse utilisation
  • Finance and service delivery.

This transforms operational data into a strategic asset, supporting faster and more confident decision-making.

dnata have used the Hermes platform to unify data from multiple systems operating across their global network. Custom APIs were built to feed a central data lake, providing a single, consistent view of operational and financial performance across locations. This eliminated data silos, improved reporting consistency and enabled network-wide visibility and comparison.

Track & Trace

Designed for both handlers and agents, Track & Trace improves communication and reduces inefficiencies by providing instant shipment availability and status information. The result is fewer wasted journeys, reduced delays and lower CO₂ emissions.

Companion Photo Capture

A lightweight Android application enables warehouse teams to capture photos during cargo handling. Images related to damage or documentation requests are automatically linked to the AWB and shared with stakeholders in real time through hermesONE.

Landside Management (in partnership with Nallian)

Through integration with Nallian, hermesONE extends visibility beyond the warehouse to cover truck movements and landside processes. This improves throughput, coordination and customer experience across the full cargo journey.

Open integration through Hermes APIs

hermesONE is designed for open connectivity. Through a comprehensive API framework, the platform integrates with leading cargo technology providers including, Lodige (TMS, ASRS and ETV systems), Nallian (Community and Landside Management systems), SpeedCargo (CargoEye), Logistra AS (Cargonizer) and others. These integrations enable seamless data exchange, support automation initiatives and create the conditions for AI-driven optimisation across cargo operations.

Hermes AI Support Agent: Expertise when it’s needed

hermesONE includes an AI-powered Support Agent, trained on the Hermes platform and its operational logic, giving users a practical, in context Hermes expert at their fingertips.

Accessible via an in-platform chat, users can quickly:

  • Ask how to complete specific tasks
  • Interpret system messages and alerts
  • Get guidance on operational exceptions
  • Resolve issues without leaving the platform

This reduces reliance on manuals or support desks, shortens issue resolution on the warehouse floor and boosts confidence and consistency across teams.

Learning Management System (LMS)

The Hermes Learning Management System supports continuous professional development for hermesONE users. Role-based training content helps teams build system knowledge, onboard efficiently and stay aligned with new features as the platform evolves.

A connected future for air cargo operations

Hermes is committed to building a paperless ecosystem where systems communicate openly, processes flow seamlessly and data becomes a true operational advantage.

hermesONE is more than a software platform. It creates the conditions for stable operations today and flexible growth tomorrow, so cargo organisations can modernise progressively, before operational pressure forces reactive change.

Scalable. Mobile-first. AI-powered. Cloud-native.

And built by cargo experts, for cargo experts.

Yuval Baruch — Chief Executive Officer, Hermes Logistics Technologies

Hermes Logistics Technologies supports Velora’s cargo and logistics rapid SaaS transition with minimal downtime 

Written by hermes_admin on . Posted in Press Releases.

Abu Dhabi, UAE / London, UK – 26/11/2025

Hermes Logistics Technologies (HLT) and Velora have successfully completed the migration of Velora’s cargo and logistics management system from the on-premise Hermes deployment to the cloud-based SaaS version of the HLT ecosystem. The entire transition required only four hours of operational downtime, which is a significant achievement for both teams.

A major step in Velora’s digitalisation journey

This migration marks an important milestone in Velora’s ongoing digitalisation programme. It also reinforces the company’s commitment to innovation and operational excellence. By moving to the Hermes Software-as-a-Service (SaaS) platform, Velora now has continuous access to the latest HLT software updates and enhancements. As a result, new capabilities can be delivered far faster than before.

In addition, the migration forms part of a wider innovation initiative launched under the renewed five-year contract between the two companies. This agreement strengthens their shared focus on long-term, sustainable digitalisation.

Benefits of the Hermes cloud ecosystem

By adopting the HLT SaaS platform, Velora gains a more agile, scalable and resilient environment. The Hermes Cloud is designed for high system availability, improved data security and a streamlined upgrade process. Therefore, ground handling teams can focus on operations rather than technical maintenance.

Meanwhile, the cloud architecture supports the rapidly evolving needs of air cargo organisations. It also enables faster deployment of new modules, analytics tools and integrations while maintaining strong standards for data protection and compliance.

CEO statement

Yuval Baruch, CEO of Hermes Logistics Technologies, commented:

“We are proud to support Velora in this major step forward. Completing such a complex migration with only four hours of downtime is a testament to the close collaboration between our teams and the robustness of the HLT SaaS platform. This transition will empower Velora with faster access to innovation, stronger performance, and an infrastructure ready for the next generation of digital air cargo.”

Setting a new standard for low-disruption migrations

HLT’s SaaS architecture provides customers with a fully managed, continuously evolving cargo management ecosystem. Therefore, clients can modernise at their own pace while reducing operational risk.

The successful transition for Velora demonstrates that large-scale cargo management migrations can be carried out smoothly and with minimal disruption. In turn, it sets a strong example for digital transformation across the wider air cargo sector.

CMS that works at every scale: from less than 200 to more than 2M tonnes annually 

Written by hermes_admin on . Posted in Articles.

The Hermes ecosystem is built for range. Some stations move 15 tonnes a month; others push more than 200,000. Same platform. Same outcomes: faster turns, fewer exceptions, steadier operations, happier airline customers. The biggest gains in cargo handling aren’t purely about scale. They’re about flow, first-time pass, and control. 

The myth: “Low volume doesn’t justify a system” 

Low doesn’t mean simple. A smaller station still runs acceptance, build/break, messaging, handovers, storage moves, security checks, and exceptions. The operational pain is fixed: re-keying, handoffs, status chasing, late updates, and avoidable rework. Hermes removes those frictions regardless of how many tonnes you push. 

What actually drives ROI 

  1. First-time pass: Clean capture at acceptance, smart validations, straight-through messaging. 
  2. Exception containment: Earlier detection of mismatches; fewer “where is my cargo?” calls; quicker close-outs. 
  3. Predictable turnaround: Standardised workflows and live status for tighter ramps and steadier door/slot use. 
  4. Data you can trust: Single-point capture and consistent events for better decisions, faster. 
  5. Staff ramp-up: Role-based screens and simple flows shorten time to productivity. 
  6. Airline experience: Clear milestones and proactive updates reduce escalations. 
  7. Future-ready operations: API-first and community integrations make change plug-and-play. 

How it plays at different ends of the scale 

~200 t/year (single station, lean team) 

  • Do the job once: capture at the counter, auto-enrich, auto-message. 
  • Keep the day calm: fewer detours, fewer callbacks, clear “what’s next”. 
  • Look bigger than you are: consistent service, reliable status, tidy handovers. 
  • Room to grow: add modules and connections as traffic or customer mix changes — no rebuilds. 

2M+ t/year (multi-station, complex mix) 

  • Throughput under pressure: smoother build/break, smarter door and ULD control, fewer blockages. 
  • Network-level visibility: standard events across stations, faster issue isolation, cleaner cross-dock moves. 
  • SLA assurance: KPIs in the flow, so teams can act, not just report. 
  • Integration at scale: customs, CCS, airline systems, warehouse automation straight-through, not swivel-chair. 

The HLT effect, summarised 

  • Less re-keying → fewer errors → fewer exceptions. 
  • Clear statuses → fewer calls → more predictable turns. 
  • Consistent UI → faster ramp-up → steadier rosters. 
  • Reliable data → better planning → calmer ops. 

Implementation without the drama 

Start with acceptance and warehouse. Turn on straight-through messaging. Add billing, ULD, door control, or extra integrations when you’re ready. Same platform, same data model, no dead ends. Teams feel the lift immediately, and not after a long transformation. 

Hermes works – and it’s worth it – at every volume.

Large-volume ground handling, without the chaos 

Written by hermes_admin on . Posted in Articles.

When you’re moving serious tonnage, the pain isn’t just “more of the same.” It’s peaks, fragmentation, and fragile handoffs: truck queues at the gate, scan storms from ULD mishandling, partner data out of sync, and cold-chain exposure on the apron. Hermes tackles the big-handler headaches head-on – so your operation flows at 2,000,000 annual tons just as calmly as it does at 50,000 annual tons. 

The problems big handlers face, and how HLT addresses them 

  1. Landside congestion → predictable door turns 
    Issue: legacy warehouses and constrained truck areas create choke points that ripple through build/break and miss slots. 
    HLT: appointment pre-advice, dock/door scheduling, and live door timers give dispatchers a single picture of arrivals, bays, and turnaround — smoothing handoffs to warehouse teams. (Plugs into CCS/carrier messaging so arrivals aren’t a mystery.) 
  1. Digital fragmentation → one version of the truth 
    Issue: EDI + emails + portals = slow handoffs and “where is my cargo?” calls; the industry is moving to ONE Record by 1 Jan 2026. 
    HLT: API-first and ONE Record-ready data models let you share a consistent shipment view with airlines, forwarders, handlers, and customs, without swivel-chair ops. 
  1. Workforce churn → stable rosters 
    Issue: recruiting and retaining skilled ground staff remains tough; variability kills throughput. 
    HLT: advanced LMS to simplify onboarding, training and knowledge transfer and a consistent UI across acceptance, warehouse, and ULD flows shortens ramp-up, tightens handle-time variance, and reduces the need for last-minute shift reshuffles. 
  1. ULD damage and ramp safety → disciplined control 
    Issue: ULD mishandling remains a costly risk and a safety concern. 
    HLT: ULD inventory, serviceability checks, and damage capture are embedded in the flow (not on side spreadsheets), improving accountability and protecting aircraft turns. 
  1. Cold-chain exposure → controlled apron time 
    Issue: the riskiest moments for temperature-sensitive cargo are the handoffs. 
    HLT: timestamped milestones from dock to door, lane priorities, dwell alerts, and integrations to temperature devices help keep product within range — and make it obvious when it isn’t. 

What “good” looks like on Hermes (high-volume edition) 

  • Door to build, under control: booked slots, live ETAs, and door timers reduce yard dwell and smooth labour allocation. 
  • Flow > firefighting: smooth onboarding and timely traiing keep freight moving; exceptions are contained early with clear ownership. 
  • Network-level visibility: multi-station dashboards standardise KPIs so ops leads can spot a bottleneck before it hits tomorrow’s delay board. 
  • Customers see what you see: ONE Record-ready sharing cuts status chasing and aligns everyone on the same shipment object. 
  • High-risk lanes behave: ULDs are service-checked and traceable; pharma lanes have measured dwell and escalations; security events are logged against real entities. 

At high volume, small inefficiencies snowball. Hermes removes the friction that doesn’t scale – re-keying, status hunting, unplanned queues, ambiguous ownership – and replaces it with flow, shared data, and accountable handoffs. That’s how you keep peaks civilised, protect SLAs, and give airline customers a calm, predictable experience on your busiest days. 

Hermes AI: building support with purpose, not promise

Written by hermes_admin on . Posted in Articles.

Let’s be honest – “AI” has become a buzzword. Everywhere you look, there’s a flashy demo, a futuristic claim, or a vague promise about transformation.

But when you’re in the business of moving time-critical cargo, hype doesn’t help. Support does.

That’s why at Hermes, we’re building AI differently: not to impress investors or chase trends, but to deliver real support where it matters most: on the ground, in the moment, with the people who keep air cargo moving.

The real problem: high turnover, high stakes

Training and onboarding have long been pain points in the air cargo industry. The operational environment is complex, the learning curve is steep, and turnover remains alarmingly high.

In fact, IATA reports turnover rates of up to 50% in ground handling roles. That’s not just a statistic,  it’s a serious challenge that affects safety, compliance, consistency, and day-to-day performance.

At Hermes, we’ve long recognised this challenge. Our Learning Management System (LMS) already plays a crucial role in helping our customers train faster, better, and more efficiently. But we’re not stopping there.

The Next Step: Hermes AI

The first iteration of Hermes AI is being built with a very clear purpose: to make training and knowledge transfer faster, easier, and more accessible, in real time, on the job.

We’re calling it Integrated Support & Assistance: a smart assistant that gives your team instant access to answers and guidance when they need them most.

  • Struggling to remember a process step mid-shift? Click for clarification.
  • Encountering an unexpected issue on the ramp? Find a solution, fast.

This is AI as a teammate, not a replacement.

Why this matters

In an industry where people come and go, the knowledge they carry can’t afford to walk out the door with them. Hermes AI ensures that information lives within the system, accessible, centralised, and always available. No more digging through manuals. No more waiting for supervisors. No more avoidable errors due to uncertainty – just smarter, smoother operations from day one.

Built on 400+ years of combined cargo-handling experience

At Hermes, AI isn’t an abstract promise. It’s a practical extension of who we are. Our team brings over 400 years of combined cargo-handling experience – not just in designing systems, but in working on the ground. We know the real-world pain points. And we’re building technology to address them directly.

Our approach is deeply human-centric: AI that supports people, not sidelines them.

What’s next: AI-driven productivity

After Support & Assistance, the next release will focus on AI-powered productivity and task management, driven by predictive analytics. These tools won’t just optimise individual workflows – they’ll connect the dots across entire cargo-handling processes.

By identifying bottlenecks, forecasting resource needs, and suggesting smarter allocations, Hermes AI will help teams stay ahead of demand and operate more efficiently – not just reactively, but proactively.

AI that works where you do

In cargo, time is everything. Precision is non-negotiable. Hermes AI is being designed to meet those standards, working seamlessly across our platform to deliver meaningful results from day one.

This isn’t a beta test for a future promise. It’s a product built with intent, forged from frontline experience, and focused entirely on one thing: making cargo handling better, smoother, and smarter – for the people who do it every day.

Because in the end, innovation only matters if it works where you do.

Next for Hermes: on-the-ground AI, seamless compliance, smarter BI

Written by hermes_admin on . Posted in Articles.

If there’s one word that defines our work over the past six months, it’s innovation.

We know that change isn’t always easy in our industry – especially when infrastructure is complex, operations are 24/7, and the stakes are high. But as cargo volumes continue to grow and the pace of logistics accelerates, transformation isn’t just a nice-to-have – it’s a necessity.

At HLT, we’ve taken this challenge head-on. Here’s a first look at what’s coming soon in our product roadmap.

Coming soon: Hermes AI – built for the ground, not just the cloud

Looking ahead, we’re excited to unveil Hermes AI – a new era of smart, supportive technology, built by industry experts for industry professionals.

We’re fully aware that “AI” has become an overused buzzword. But Hermes AI is different. It’s not about flashy demos or vague promises. It’s about real-world support, rooted in the more than 300 years of combined cargo-handling experience within our team. We’ve all worked on the ground, and we know that genuine innovation should empower people – not replace them.

The first iteration of Hermes AI will be Integrated Support & Assistance – an intelligent, on-the-go assistant that helps workers find answers and solutions when they need them most. No more waiting around for clarification. Whether it’s a process-related question or an unexpected issue on the ramp, help will be just a click away.

Following that, we’ll introduce AI-driven tools for productivity and task management, powered by predictive analytics – not just at the individual workflow level (which can vary greatly site-to-site), but across process connectors and algorithms. The goal? Measurable efficiency and smarter resource allocation.

Solving the pAIn of Compliance

Innovation isn’t limited to AI – it’s also about removing friction, especially when regulations evolve.

We’re actively preparing to launch full support for IATA ONE Record – but we’re doing it the Hermes way: with minimal disruption and no steep learning curve.

Our system will take care of the technical heavy lifting in the background – from form handling to data mapping – ensuring compliance is met without added complexity. That means:

  • No need for retraining
  • No procedural overhauls
  • No downtime

Just a seamless transition, as it should be.

Unlocking operational intelligence with next-level BI

With digitalisation and increased visibility comes a new challenge: turning data into insight.

That’s why we’re also enhancing our Business Intelligence (BI) efficiency – unlocking more powerful, intuitive reporting to support operational insight, performance analysis, and smarter decision-making across the board.

This upgrade will give our customers a clearer view of what’s happening and how to continuously improve. Because when you can see more, you can do more.

And there’s more

This is just a glimpse of the updates coming soon to our product suite – designed to make cargo operations smoother, smarter, and more scalable.

We’re excited about what’s ahead, and we’re committed to delivering technology that actually works where it matters most – on the ground.

Stay tuned – there’s more to come.

headshot of Ahmed Fahmy, CTO of CACC Cargolinx

Hermes SaaS Ecosystem goes live at Cairo International Airport as CACC Cargolinx marks major milestone in digitalisation

Written by hermes_admin on . Posted in Press Releases.

CACC Cargolinx leverages Hermes SaaS to drive digital innovation and secure long-term resilience of cargo handling operations at Cairo International Airport

Hermes Logistics Technologies (HLT) has successfully completed a major digitalisation project for CACC Cargolinx at Cairo International Airport. 

The collaboration saw HLT upgrade the current Cargo Management System at Cairo International Airport and migrate CACC Cargolinx operations to Hermes’ latest Cloud-based SaaS service. 

The final stage of the project sees the launch of the Hermes Business Intelligence and Track & Trace apps.  These add-on apps from the Hermes Ecosystem will provide valuable data insights and detailed shipment information for agents and shippers, in real time, with extensive drill-down options. 

Using HLT’s custom-built APIs, all of the Hermes Ecosystem solutions have been integrated with existing systems at Cairo International Airport.

This project marks a significant milestone in CACC Cargolinx’s digitalisation journey, transforming its cargo handling capabilities in Cairo into a fully automated and integrated operation.

Staff are using Hermes’ award-winning Learning Management System (LMS) for training, enabling them to get up to speed quickly and make the most of the new functionality and services available through the upgrade. 

“This project is an excellent example of how the Hermes SaaS Ecosystem works to enhance operations and drive digitalisation in the air cargo industry,” said Yuval Baruch, CEO of Hermes Logistics Technologies. 

“CACC Cargolinx has demonstrated tremendous commitment to digitalisation, and the Hermes SaaS Ecosystem will empower them to operate with greater efficiency, agility, and visibility, ultimately providing a better experience for their customers.”

“We have worked with HLT for over a decade, and this shift to the Hermes SaaS Ecosystem marks a significant milestone in our digital transformation journey,” said Ahmed Fahmy, CTO of CACC Cargolinx.

“Hermes 5 SaaS will streamline our operations, enhance efficiency, and provide valuable insights to drive future growth. The upcoming launch of the Hermes Business Intelligence and Hermes Track & Trace apps will further solidify our position as an industry leader. We are committed to leveraging technology to deliver exceptional service to our customers and partners.”

David Jarvis collects the Digital Innovation Award for Hermes Logistics Technologies

Hermes Logistics Technologies wins Digital Innovation award

Written by hermes_admin on . Posted in Press Releases.

Hermes Logistics Technologies secures prestigious Digital Innovation Award for its groundbreaking Hermes Learning Management System at the 2024 Air Cargo News Awards

Hermes Logistics Technologies (HLT) picked up the Digital Innovation trophy at the 2024 Air Cargo News Awards, in recognition of the company’s innovative Learning Management System (LMS).

Launched just 12 months ago, the Hermes LMS is a cutting-edge platform designed to revolutionise training and development within the air cargo industry. The cloud-based tool offers a comprehensive suite of learning resources to enhance employee skills, improve operational efficiency, and drive overall business success.

“We are honoured to receive this award, which recognises our commitment to innovation and excellence in the air cargo industry. The Hermes Learning Management System is a testament to our team’s dedication to developing solutions that address the evolving needs of our customers,” said Yuval Baruch, CEO of Hermes Logistics Technologies. 

The Hermes LMS has already benefited several of HLT’s customers, including Groundforce, dnata Australia, CACC Cargolinx, Georgi, and PACTL, and several other companies are slated to adopt the LMS before the end of 2024. 

The online learning platform has been rolled out in English, German and Chinese, with more languages becoming available soon, including Arabic, Vietnamese, Turkish, and Spanish. 

The Digital Innovation award recognises the impact the Hermes Learning Management System has had in the air cargo industry since launching in late 2023, including driving efficiency and digital literacy. 

The award was one of nine trophies handed out at the event organised by Air Cargo News at the Royal Lancaster London Hotel on Wednesday, 23rd October 2024. 

More on the Hermes LMS
Shanghai Pudong International Airport Cargo Terminal

PACTL successfully upgrades to the latest Hermes CMS with minimal downtime

Written by hermes_admin on . Posted in Press Releases.

Three cargo terminals at Pudong International Airport, as well as the PACTL terminal at Shanghai Hongqiao International Airport, have switched to Hermes 5, the latest Cargo Management System (CMS) from Hermes Logistics Technologies, with limited downtime

Shanghai Pudong International Airport Cargo Terminal Co., Ltd (PACTL), one of the largest single air cargo terminal operators worldwide, has successfully rolled out Hermes 5 at four cargo terminals—three in PVG and one in SHA. 

Hermes Logistics Technologies (HLT) completed the upgrade within a short window, meaning minimal downtime for PACTL. The air cargo operator handles up to two million tonnes of cargo per year in its multiple terminal system and continued to function with little effect on its operation.

“This was an upgrade, but on a massive scale that required comprehensive discovery work and preparation to ensure the switchover was both simultaneous and short, and downtime was reduced as much as possible,” said Yuval Baruch, Chief Executive Officer of Hermes Logistics Technologies. 

“A key element of the project was the integration of Hermes 5 with other technology partners working with PACTL, through our standard and bespoke APIs. These enable full integration with other solutions, so data can be shared and operational efficiencies gained.” 

PACTL’s large-scale upgrade involved a comprehensive gap analysis, database optimisation, and training delivered in Chinese through the Hermes Learning Management System (LMS).

“This upgrade has opened the door for us to provide customised services while also improving operational convenience. The partnership with HLT enhances our operational efficiency and ensures we stay at the forefront of technological advancements in the air cargo industry,” said Carsten Hernig, Deputy General Manager VP Sales & Marketing and Production.

“Hermes 5 offers Cargo iQ messaging services such as FOW and FIW, and we have opted for a localised deployment to maximise data security.” 

PACTL is the latest in a series of cargo handlers to implement or upgrade to HLT’s latest, function-rich CMS, Hermes 5, in 2024. Hermes 5, typically implemented in the Cloud, is surrounded by the Hermes Ecosystem, a suite of SaaS solutions available on a pay-as-you-go basis. These include APIs, Business Intelligence, and Track and Trace. 

APIs (Application Programming Interface) are required to link different software systems and enable seamless communication and data exchange between them.