Hermes AI: building support with purpose, not promise

Let’s be honest – “AI” has become a buzzword. Everywhere you look, there’s a flashy demo, a futuristic claim, or a vague promise about transformation.

But when you’re in the business of moving time-critical cargo, hype doesn’t help. Support does.

That’s why at Hermes, we’re building AI differently: not to impress investors or chase trends, but to deliver real support where it matters most: on the ground, in the moment, with the people who keep air cargo moving.

The real problem: high turnover, high stakes

Training and onboarding have long been pain points in the air cargo industry. The operational environment is complex, the learning curve is steep, and turnover remains alarmingly high.

In fact, IATA reports turnover rates of up to 50% in ground handling roles. That’s not just a statistic,  it’s a serious challenge that affects safety, compliance, consistency, and day-to-day performance.

At Hermes, we’ve long recognised this challenge. Our Learning Management System (LMS) already plays a crucial role in helping our customers train faster, better, and more efficiently. But we’re not stopping there.

The Next Step: Hermes AI

The first iteration of Hermes AI is being built with a very clear purpose: to make training and knowledge transfer faster, easier, and more accessible, in real time, on the job.

We’re calling it Integrated Support & Assistance: a smart assistant that gives your team instant access to answers and guidance when they need them most.

• Struggling to remember a process step mid-shift? Click for clarification.
• Encountering an unexpected issue on the ramp? Find a solution, fast.

This is AI as a teammate, not a replacement.

Why this matters

In an industry where people come and go, the knowledge they carry can’t afford to walk out the door with them. Hermes AI ensures that information lives within the system, accessible, centralised, and always available. No more digging through manuals. No more waiting for supervisors. No more avoidable errors due to uncertainty – just smarter, smoother operations from day one.

Built on 400+ years of combined cargo-handling experience

At Hermes, AI isn’t an abstract promise. It’s a practical extension of who we are. Our team brings over 400 years of combined cargo-handling experience – not just in designing systems, but in working on the ground. We know the real-world pain points. And we’re building technology to address them directly.

Our approach is deeply human-centric: AI that supports people, not sidelines them.

What’s next: AI-driven productivity

After Support & Assistance, the next release will focus on AI-powered productivity and task management, driven by predictive analytics. These tools won’t just optimise individual workflows – they’ll connect the dots across entire cargo-handling processes.

By identifying bottlenecks, forecasting resource needs, and suggesting smarter allocations, Hermes AI will help teams stay ahead of demand and operate more efficiently – not just reactively, but proactively.

AI that works where you do

In cargo, time is everything. Precision is non-negotiable. Hermes AI is being designed to meet those standards, working seamlessly across our platform to deliver meaningful results from day one.

This isn’t a beta test for a future promise. It’s a product built with intent, forged from frontline experience, and focused entirely on one thing: making cargo handling better, smoother, and smarter – for the people who do it every day.

Because in the end, innovation only matters if it works where you do.