hermesONE: Creating a flexible, digital foundation for air cargo

The air cargo industry is under constant pressure. Volumes continue to rise, service level agreements are tightening and customers increasingly expect real-time visibility across complex global supply chains. For airlines and ground handlers, this creates a clear requirement: Cargo operations must be digital, connected and scalable, without disrupting live operations.

Hermes Logistics Technologies has evolved its proven cargo management technology into hermesONE, a next-generation ecosystem that builds on the strength of hermes5 while extending it into a broader digital platform designed to support the realities of modern cargo handling while creating a stable foundation for future growth.

hermesONE is not a single system or a one-off upgrade. It is a continuously evolving digital cargo platform, which brings together core operations, mobile execution, data, AI, automation and learning within one coherent environment.

A modular SaaS ecosystem built to evolve and grow

At the heart of hermesONE is hermes5 (h5), HLT’s function-rich, cloud-hosted Cargo Management System. Surrounding this core is a growing suite of modular applications designed to extend visibility, efficiency and operational control.

Together, these components form a unified SaaS ecosystem that customers can adopt progressively, scaling capabilities at their own pace, without the risk and disruption traditionally associated with large system replacements and without requiring a rip-and-replace of existing Hermes deployments

This approach reflects how cargo operations actually modernise in practice: By stabilising first, then evolving continuously.

A SaaS managed service, which reduces risk and accelerates digitalisation

hermesONE is delivered as a SaaS managed service, providing enterprise-grade cargo technology with the benefits of a fully managed application and without major upfront investment or infrastructure overhead.

This approach helps cargo operations of all sizes to:

• Reduce infrastructure and maintenance costs
• Minimise implementation and operational risk
• Stay current with continuous software enhancements
• Extend digital capabilities module by module.

Operational teams can focus on running safe, efficient and profitable cargo operations, while platform updates, enhancements, innovation and support are handled continuously in the background.

The operational core: hermes5 (h5)

hermes5 is the operational engine of hermesONE. Built and refined over more than two decades of live cargo deployments, h5 provides comprehensive control across import, export and transit processes.

Key capabilities include:

• End-to-end process steering across the warehouse, supporting more predictable cargo flows and fewer handover gaps
• Real-time mobile warehouse execution, reducing delays and re-handling at the point of work
• Automated messaging and accounting, reducing manual intervention, errors and revenue leakage
• IATA-aligned dangerous goods compliance, supporting safe handling and audit-ready regulatory adherence
• Complete service management and service recovery modules,
• Seamless integration with supply chain partners, improving milestone visibility and SLA performance
• Full operational and financial data visibility, enabling faster exception handling and controlled recovery when disruptions occur
• Revenue loss prevention through powerful audit capabilities, identifying discrepancies and missed charges early.

Hosted in the cloud, h5 delivers enterprise performance while enabling the wider hermesONE ecosystem to evolve without disruption.

hermesONE Mobile: Real-time control on the warehouse floor

hermesONE Mobile is HLT’s newest fully integrated mobile application, delivering the full hermesONE platform in a mobile-first experience.

Rather than relying on fragmented handheld tools, hermesONE Mobile enables operational teams to:

• Access live shipment and warehouse status
• Execute cargo handling workflows in real time
• Capture photos and documentation at first handling
• Manage exceptions and delays as they occur
• Communicate instantly across teams
• Access BI, Track & Trace and AI-powered support.

This brings real-time control directly to the warehouse floor, at doors, on ramps and across landside operations, ensuring decisions are made where the work happens, not after issues have already escalated.

Build your digital cargo stack with hermesONE modules

hermesONE includes a growing portfolio of applications that can be activated as required, allowing each operation to configure a technology stack that fits its specific needs.

BI & Data Lake

The BI & Data Lake module provides configurable dashboards and real-time data modelling across operational and financial datasets.

Users can access insights covering:

• Cargo volumes and throughput
• Cargo iQ milestones and SLA performance
• Truck and door processing
• Warehouse utilisation
• Finance and service delivery.

This transforms operational data into a strategic asset, supporting faster and more confident decision-making.

dnata have used the Hermes platform to unify data from multiple systems operating across their global network. Custom APIs were built to feed a central data lake, providing a single, consistent view of operational and financial performance across locations. This eliminated data silos, improved reporting consistency and enabled network-wide visibility and comparison.

Track & Trace

Designed for both handlers and agents, Track & Trace improves communication and reduces inefficiencies by providing instant shipment availability and status information. The result is fewer wasted journeys, reduced delays and lower CO₂ emissions.

Companion Photo Capture

A lightweight Android application enables warehouse teams to capture photos during cargo handling. Images related to damage or documentation requests are automatically linked to the AWB and shared with stakeholders in real time through hermesONE.

Landside Management (in partnership with Nallian)

Through integration with Nallian, hermesONE extends visibility beyond the warehouse to cover truck movements and landside processes. This improves throughput, coordination and customer experience across the full cargo journey.

Open integration through Hermes APIs

hermesONE is designed for open connectivity. Through a comprehensive API framework, the platform integrates with leading cargo technology providers including, Lodige (TMS, ASRS and ETV systems), Nallian (Community and Landside Management systems), SpeedCargo (CargoEye), Logistra AS (Cargonizer) and others. These integrations enable seamless data exchange, support automation initiatives and create the conditions for AI-driven optimisation across cargo operations.

Hermes AI Support Agent: Expertise when it’s needed

hermesONE includes an AI-powered Support Agent, trained on the Hermes platform and its operational logic, giving users a practical, in context Hermes expert at their fingertips.

Accessible via an in-platform chat, users can quickly:

• Ask how to complete specific tasks
• Interpret system messages and alerts
• Get guidance on operational exceptions
• Resolve issues without leaving the platform

This reduces reliance on manuals or support desks, shortens issue resolution on the warehouse floor and boosts confidence and consistency across teams.

Learning Management System (LMS)

The Hermes Learning Management System supports continuous professional development for hermesONE users. Role-based training content helps teams build system knowledge, onboard efficiently and stay aligned with new features as the platform evolves.

A connected future for air cargo operations

Hermes is committed to building a paperless ecosystem where systems communicate openly, processes flow seamlessly and data becomes a true operational advantage.

hermesONE is more than a software platform. It creates the conditions for stable operations today and flexible growth tomorrow, so cargo organisations can modernise progressively, before operational pressure forces reactive change.

Scalable. Mobile-first. AI-powered. Cloud-native.

And built by cargo experts, for cargo experts.