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Tag: logistics solutions

CMS that works at every scale: from less than 200 to more than 2M tonnes annually 

Written by hermes_admin on . Posted in Articles.

The Hermes ecosystem is built for range. Some stations move 15 tonnes a month; others push more than 200,000. Same platform. Same outcomes: faster turns, fewer exceptions, steadier operations, happier airline customers. The biggest gains in cargo handling aren’t purely about scale. They’re about flow, first-time pass, and control. 

The myth: “Low volume doesn’t justify a system” 

Low doesn’t mean simple. A smaller station still runs acceptance, build/break, messaging, handovers, storage moves, security checks, and exceptions. The operational pain is fixed: re-keying, handoffs, status chasing, late updates, and avoidable rework. Hermes removes those frictions regardless of how many tonnes you push. 

What actually drives ROI 

  1. First-time pass: Clean capture at acceptance, smart validations, straight-through messaging. 
  2. Exception containment: Earlier detection of mismatches; fewer “where is my cargo?” calls; quicker close-outs. 
  3. Predictable turnaround: Standardised workflows and live status for tighter ramps and steadier door/slot use. 
  4. Data you can trust: Single-point capture and consistent events for better decisions, faster. 
  5. Staff ramp-up: Role-based screens and simple flows shorten time to productivity. 
  6. Airline experience: Clear milestones and proactive updates reduce escalations. 
  7. Future-ready operations: API-first and community integrations make change plug-and-play. 

How it plays at different ends of the scale 

~200 t/year (single station, lean team) 

  • Do the job once: capture at the counter, auto-enrich, auto-message. 
  • Keep the day calm: fewer detours, fewer callbacks, clear “what’s next”. 
  • Look bigger than you are: consistent service, reliable status, tidy handovers. 
  • Room to grow: add modules and connections as traffic or customer mix changes — no rebuilds. 

2M+ t/year (multi-station, complex mix) 

  • Throughput under pressure: smoother build/break, smarter door and ULD control, fewer blockages. 
  • Network-level visibility: standard events across stations, faster issue isolation, cleaner cross-dock moves. 
  • SLA assurance: KPIs in the flow, so teams can act, not just report. 
  • Integration at scale: customs, CCS, airline systems, warehouse automation straight-through, not swivel-chair. 

The HLT effect, summarised 

  • Less re-keying → fewer errors → fewer exceptions. 
  • Clear statuses → fewer calls → more predictable turns. 
  • Consistent UI → faster ramp-up → steadier rosters. 
  • Reliable data → better planning → calmer ops. 

Implementation without the drama 

Start with acceptance and warehouse. Turn on straight-through messaging. Add billing, ULD, door control, or extra integrations when you’re ready. Same platform, same data model, no dead ends. Teams feel the lift immediately, and not after a long transformation. 

Hermes works – and it’s worth it – at every volume.

Hermes AI: building support with purpose, not promise

Written by hermes_admin on . Posted in Articles.

Let’s be honest – “AI” has become a buzzword. Everywhere you look, there’s a flashy demo, a futuristic claim, or a vague promise about transformation.

But when you’re in the business of moving time-critical cargo, hype doesn’t help. Support does.

That’s why at Hermes, we’re building AI differently: not to impress investors or chase trends, but to deliver real support where it matters most: on the ground, in the moment, with the people who keep air cargo moving.

The real problem: high turnover, high stakes

Training and onboarding have long been pain points in the air cargo industry. The operational environment is complex, the learning curve is steep, and turnover remains alarmingly high.

In fact, IATA reports turnover rates of up to 50% in ground handling roles. That’s not just a statistic,  it’s a serious challenge that affects safety, compliance, consistency, and day-to-day performance.

At Hermes, we’ve long recognised this challenge. Our Learning Management System (LMS) already plays a crucial role in helping our customers train faster, better, and more efficiently. But we’re not stopping there.

The Next Step: Hermes AI

The first iteration of Hermes AI is being built with a very clear purpose: to make training and knowledge transfer faster, easier, and more accessible, in real time, on the job.

We’re calling it Integrated Support & Assistance: a smart assistant that gives your team instant access to answers and guidance when they need them most.

  • Struggling to remember a process step mid-shift? Click for clarification.
  • Encountering an unexpected issue on the ramp? Find a solution, fast.

This is AI as a teammate, not a replacement.

Why this matters

In an industry where people come and go, the knowledge they carry can’t afford to walk out the door with them. Hermes AI ensures that information lives within the system, accessible, centralised, and always available. No more digging through manuals. No more waiting for supervisors. No more avoidable errors due to uncertainty – just smarter, smoother operations from day one.

Built on 400+ years of combined cargo-handling experience

At Hermes, AI isn’t an abstract promise. It’s a practical extension of who we are. Our team brings over 400 years of combined cargo-handling experience – not just in designing systems, but in working on the ground. We know the real-world pain points. And we’re building technology to address them directly.

Our approach is deeply human-centric: AI that supports people, not sidelines them.

What’s next: AI-driven productivity

After Support & Assistance, the next release will focus on AI-powered productivity and task management, driven by predictive analytics. These tools won’t just optimise individual workflows – they’ll connect the dots across entire cargo-handling processes.

By identifying bottlenecks, forecasting resource needs, and suggesting smarter allocations, Hermes AI will help teams stay ahead of demand and operate more efficiently – not just reactively, but proactively.

AI that works where you do

In cargo, time is everything. Precision is non-negotiable. Hermes AI is being designed to meet those standards, working seamlessly across our platform to deliver meaningful results from day one.

This isn’t a beta test for a future promise. It’s a product built with intent, forged from frontline experience, and focused entirely on one thing: making cargo handling better, smoother, and smarter – for the people who do it every day.

Because in the end, innovation only matters if it works where you do.

Hermes SaaS Ecosystem selected by CACC Cargolinx for Cairo air cargo management operations

Written by hermes_admin on . Posted in Press Releases.

A new, five-year agreement will drive operational efficiency for the leading Egyptian cargo service provider as it moves to the Hermes SaaS Ecosystem – the latest cloud-based cargo management system from Hermes Logistics Technologies

Hermes Logistics Technologies’ (HLT) latest cloud-based Hermes SaaS Ecosystem is set to roll out across CACC Cargolinx’s operations at Cairo International Airport in time for summer 2024.

Following a successful 12-year collaboration with HLT, the new agreement will see the cargo-specialised ground handler upgrade its cargo management system by migrating to Hermes 5 SaaS.

In addition, CACC Cargolinx will benefit from several integrations and solutions from the Hermes pay-as-you-go Ecosystem, designed to drive further efficiencies for the company – Hermes Business Intelligence, Hermes Track & Trace and Hermes Integration (API). 

“We have undertaken a very thorough scoping study with CACC Cargolinx, deploying our air cargo experts to uncover not only the company’s existing requirements but also those expected in the future, and we have tailored our solution, ensuring it is future-proofed,” said Yuval Baruch, Chief Executive Officer (CEO), HLT.

“This project demonstrates our commitment to collaborating with our customers and our detailed approach to SaaS migrations, particularly when it comes to factoring in future innovation – it all comes down to delivering greater operational efficiency that will support business growth for the longest possible term.”

HLT has worked closely with CACC Cargolinx to assess the business’ requirements and deliver a tailored, future-proofed solution for the organisation.

The upgrade will see the company further digitalise its evolving operating environment, address all existing process gaps, and implement best-practice approaches to address anticipated future needs for its operations in Cairo and beyond.

The commitment from CACC Cargolinx is the latest in a series of confirmed migrations to Hermes 5 SaaS, as the technology provider rolls out its latest CMS and its Ecosystem of cargo management solutions across the globe.  

“CACC Cargolinx is committed to delivering advanced logistics operations at Cairo International Airport, and our investment in the Hermes Ecosystem represents a significant step forward in our digitalisation roadmap, said Ahmed Fahmy, Chief Technology Officer, CACC Cargolinx.

“We are committed to providing our customers with the most efficient and reliable cargo handling services possible, and the Hermes Ecosystem will empower us to achieve that goal and further solidify our position as a leader in the air cargo handling industry.

“HLT’s cloud-based SaaS ecosystem will allow us to drive even greater efficiencies for our airline customers both here in Cairo and beyond. The end-to-end solution integrates easily with both our existing and planned systems and we expect the Business Intelligence add-on to provide a more robust foundation for us to take another step forward with our predictive capacities on operational and commercial matters.”Hermes 5 SaaS brings HLT’s latest function-rich cargo management system into the cloud and provides access to the rest of HLT’s Ecosystem of cargo management solutions, including API (application programming interface) capabilities, apps for Business Intelligence, Track & Trace, and a Learning Management System.

Hermes to implement digitalised warehouse for dnata at Amsterdam Airport Schiphol

Written by hermes_admin on . Posted in Press Releases.

The new warehouse, Freight Building 17, is poised to transform the landscape of freight handling at Amsterdam Airport Schiphol, following extensive enhancements by the cargo software provider

Hermes Logistics Technologies (HLT) has been awarded the contract by air services provider dnata to digitalise cargo handling processes in a new warehouse the latter is creating, Freight Building 17 (FB17).

Located within dnata’s Cargo City at Amsterdam Airport Schiphol, HLT is collaborating with logistics systems supplier Lödige Industries (Lödige) to pioneer the fully automated cargo centre, following a multi-million-euro investment by dnata. 

FB17 will see the implementation of HLT’s latest cloud-based cargo management system, the Hermes Software as a Service (SaaS) Ecosystem, which will enable unparalleled operational efficiency, improved oversight, and greater control over all ground handling processes. 

“This project is a true testament to what can be achieved once the air cargo industry embraces digitalisation, and the creation of FB17 should herald a new age of warehouse innovation,” said Yuval Baruch, CEO, HLT.  

“The final integrated solution demanded complicated design, and is the result of strong collaboration and careful planning between HLT, Lödige, and dnata, representing a crucial step toward adapting to the demands of a rapidly evolving industry.”  

HLT has ensured communication between its cargo management system and Lödige’s warehouse management system is watertight to handle the large volume of data and information generated, which dnata’s operations will share at an unprecedented speed.  

“Our extensive development has resulted in an extremely sophisticated digital solution, which will enable dnata to meet more stringent Service Level Agreements related to efficiency,” added Baruch. 

HLT has a long-standing relationship with dnata The Netherlands, serving the Amsterdam terminal since 2010. 

HLT’s proven track record with dnata and this agreement demonstrate the air services provider’s confidence in the HLT systems and a commitment to driving efficiency through technology.

“Amsterdam Airport Schiphol is one of Europe’s best-connected airports, meaning it requires a highly efficient cargo operation,” said Jan van Anrooy, Managing Director, dnata The Netherlands.

“Our collaboration with Hermes Logistics Technologies and Lödige will enable us to meet rapidly growing demand for structured and reliable services, setting a new industry standard in innovation.”

The Hermes SaaS Ecosystem will streamline the management of dnata’s cargo import, export, and transit processes from end to end, including physical cargo handling, documentation, special product governance, security, mail, messaging, revenue accounting, and business intelligence.  

This allows the handler to build up and break down cargo in real time, perform more efficient mail handling with less data input, and automate repetitive and time-consuming tasks. 

Besides Amsterdam, HLT currently provides cargo management solutions to dnata in Australia, Belgium, and Singapore.  

HLT has completed first-stage integration testing for FB17, and the solution is expected to be live at the end of this year.

Head and shoulders image of Yuval Baruch, CEO of Hermes Logistics Technologies

Hermes activates latest SaaS product through new, fully automated implementation process

Written by hermes_admin on . Posted in Press Releases.

Automated Software as a Service installation process delivers optimum efficiency and uniformity across ground handler Groundforce Portugal’s entire cargo operation 

Hermes Logistics Technologies’ (HLT) latest cloud-based cargo management system, Hermes 5 Software as a Service (SaaS), is now live across all Groundforce Portugal’s cargo stations at Lisbon, Porto, and Funchal, following a fully automated implementation process.  

HLT invested in months of technological installation, configuration, and activation development to ensure its SaaS software was delivered entirely by automated coding and scripts.  Hence, it negates the need for manual intervention and brings incredible efficiency and uniformity to the implementation process. 

“Migrating Groundforce Portugal from a legacy, on-site solution to our latest H5 managed service,demonstrates HLT’s unwavering drive to embrace technology which will enhance its products and services,” said Yuval Baruch, Chief Executive Officer, HLT.

“Leveraging the latest automated platform deployment and management techniques enabled us to complete the migration very quickly, and the entire process demonstrates our commitment to working closely with our customers to deliver greater operational efficiency and business growth.”  

Through its managed service, HLT now maintains and monitors the ground handler’s servers, managing software updates, performing regular security audits, and recognising and actively solving any issues before they arise.  

The fully automated installation ensures unparalleled scalability, allowing Hermes 5 SaaS to be deployed across further stations easily, efficiently, and uniformly when required by the ground handler, as it continues to scale its digital operations.  

Hermes 5 SaaS brings HLT’s latest function rich cargo management system into the cloud and provides access to the rest of HLT’s Ecosystem of cargo management solutions, including API capabilities, apps for Business Intelligence, Track & Trace, and the Learning Management System.  

The go-live represents the continuation of a series of successful migrations to Hermes 5 SaaS, as the technology provider rolls out its latest CMS and Ecosystem of cargo management solutions across Europe.  

Yuval Baruch — Chief Executive Officer, Hermes Logistics Technologies

Hermes migrates dnata Amsterdam to SAAS Managed Service to drive greater efficiency 

Written by hermes_admin on . Posted in Press Releases.

The next instalment in a series of Hermes SaaS cloud upgrades will increase the speed, volume, and accuracy of cargo processing for the ground handler’s two terminals at Amsterdam Airport  

  

London, UK, Monday 30th October: Hermes Logistics Technologies (HLT) is set to migrate dnata Amsterdam to its latest cloud-based cargo management system, Hermes 5 Software as a Service (SaaS), enabling greater control, increased operational efficiency, and improved oversight at the ground handler’s two terminals at Amsterdam Airport Schiphol (AMS).  

Amsterdam airport is one of dnata’s largest stations, having processed more than 650,000 tonnes of cargo last year. 

The migration, which brings the existing functionality of HLT’s latest cargo management system into a cloud-based, fully managed service, is the first milestone in a larger implementation project between dnata and HLT. 
  
“Our latest software, Hermes 5 SaaS, is our most function rich cargo management system to date, helping to streamline workflows, provide greater transparency, and improve data sharing across dnata’s operations in Amsterdam,” said Yuval Baruch, Chief Executive Officer, HLT.    

“This migration further strengthens HLT’s presence and expertise within Europe as we continue to push for digitalisation across the global air cargo industry.” 
 
Hermes 5 SaaS will streamline the management of the ground handler’s cargo import, export, and transit processes from end to end, with the additional benefit of allowing HLT to provide a fully managed and supported service through the migration to a cloud solution.   
 
This allows dnata AMS to focus on their core business of processing cargo, whilst HLT takes care of the complexity of managing and maintaining the ground handler’s servers and applications, saving both time and money and allowing dnata to elevate their levels of customer service.  

Key benefits include enhanced security, improved messaging capabilities to match the fast-paced requirements of the aviation industry, and access to HLT’s full Ecosystem, a collection of applications including Business Intelligence and Data Lakes, Track and Trace, and Landside Management.   

 The AMS upgrade represents the continuation of a series of successful migrations to Hermes 5 SaaS across Europe, with dnata NV, the dnata terminal at Brussels Airport (BRU), to follow in the new year.  

Yuval Baruch, CEO, HLT and Stuart Piper, Global Sales Director, HLT, unveiled the LMS at Air Cargo Handling & Logistics (ACHL).

Hermes pioneers Learning Management System to revolutionise training, support, and implementation

Written by hermes_admin on . Posted in Press Releases.

The training tool will promote greater digital proficiency across the air cargo industry, as Hermes becomes the first and only software provider offering training through a Learning Management System

Athens, Greece, Wednesday 20th September 2023: Hermes Logistics Technologies (HLT) has launched its one-of-a-kind Hermes Learning Management system (LMS), a digital, self-service, educational tool designed to make learning about air cargo processes and HLT’s Cargo Management System (CMS) simple, intuitive, and effective.

The LMS is a platform where all training content, in the form of structured courses, FAQs, instructional videos, and how-to guides, is hosted internally and in one centralised hub for use by HLT customers and employees alike.

This ensures Hermes users can undertake regular training and maintain a consistent level of knowledge, enabling them to take full advantage of the functionalities and operational benefits of the Hermes CMS.

“The LMS will lead to more knowledgeable staff, faster and improved onboarding, and more efficient software implementations, which makes it so valuable,” said Yuval Baruch, Chief Executive Officer, HLT.

“To utilise the vast advantages and innovations offered by digitalisation, we must work towards a greater standard of digital proficiency than currently exists.

“The LMS sets a new standard by creating an environment where customers and staff can find support and training to use HLT products, making learning easier and more efficient than ever.”

The LMS also offers a customisable catalogue of courses covering all areas of the business; from how to accept an air waybill, an introduction to dangerous goods, and ULD set-up, to in-depth, product-specific content.

A significant number of HLT customers and prospects have already expressed interest in using the LMS to train their staff and support upgrades or implementations, with some already making use of the software to great success.

“The Hermes LMS represents the most efficient, cost-effective method of training we have used so far,” said Mário Rosa, Chief Information Security Officer and Project and Applications Manager, Groundforce Portugal.

“The LMS has been easy to use and has provided our staff access to all the information they may need when using our Hermes technology, saving us time, effort, and money whilst ensuring our staff are the most knowledgeable they can be.”

Yuval Baruch unveiled the LMS today (Wednesday 20th September), along with providing an update to h2A, the end-to-end airline platform developed in collaboration with Awery Aviation Software, at Air Cargo Handling & Logistics in Athens.

Story edited by meantime.global