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Tag: logistics solutions

Hermes migrates dnata Amsterdam to SAAS Managed Service to drive greater efficiency 

The next instalment in a series of Hermes SaaS cloud upgrades will increase the speed, volume, and accuracy of cargo processing for the ground handler’s two terminals at Amsterdam Airport  


London, UK, Monday 30th October: Hermes Logistics Technologies (HLT) is set to migrate dnata Amsterdam to its latest cloud-based cargo management system, Hermes 5 Software as a Service (SaaS), enabling greater control, increased operational efficiency, and improved oversight at the ground handler’s two terminals at Amsterdam Airport Schiphol (AMS).  

Amsterdam airport is one of dnata’s largest stations, having processed more than 650,000 tonnes of cargo last year. 

The migration, which brings the existing functionality of HLT’s latest cargo management system into a cloud-based, fully managed service, is the first milestone in a larger implementation project between dnata and HLT. 
“Our latest software, Hermes 5 SaaS, is our most function rich cargo management system to date, helping to streamline workflows, provide greater transparency, and improve data sharing across dnata’s operations in Amsterdam,” said Yuval Baruch, Chief Executive Officer, HLT.    

“This migration further strengthens HLT’s presence and expertise within Europe as we continue to push for digitalisation across the global air cargo industry.” 
Hermes 5 SaaS will streamline the management of the ground handler’s cargo import, export, and transit processes from end to end, with the additional benefit of allowing HLT to provide a fully managed and supported service through the migration to a cloud solution.   
This allows dnata AMS to focus on their core business of processing cargo, whilst HLT takes care of the complexity of managing and maintaining the ground handler’s servers and applications, saving both time and money and allowing dnata to elevate their levels of customer service.  

Key benefits include enhanced security, improved messaging capabilities to match the fast-paced requirements of the aviation industry, and access to HLT’s full Ecosystem, a collection of applications including Business Intelligence and Data Lakes, Track and Trace, and Landside Management.   

 The AMS upgrade represents the continuation of a series of successful migrations to Hermes 5 SaaS across Europe, with dnata NV, the dnata terminal at Brussels Airport (BRU), to follow in the new year.  

Hermes pioneers Learning Management System to revolutionise training, support, and implementation

The training tool will promote greater digital proficiency across the air cargo industry, as Hermes becomes the first and only software provider offering training through a Learning Management System

Athens, Greece, Wednesday 20th September 2023: Hermes Logistics Technologies (HLT) has launched its one-of-a-kind Hermes Learning Management system (LMS), a digital, self-service, educational tool designed to make learning about air cargo processes and HLT’s Cargo Management System (CMS) simple, intuitive, and effective.

The LMS is a platform where all training content, in the form of structured courses, FAQs, instructional videos, and how-to guides, is hosted internally and in one centralised hub for use by HLT customers and employees alike.

This ensures Hermes users can undertake regular training and maintain a consistent level of knowledge, enabling them to take full advantage of the functionalities and operational benefits of the Hermes CMS.

“The LMS will lead to more knowledgeable staff, faster and improved onboarding, and more efficient software implementations, which makes it so valuable,” said Yuval Baruch, Chief Executive Officer, HLT.

“To utilise the vast advantages and innovations offered by digitalisation, we must work towards a greater standard of digital proficiency than currently exists.

“The LMS sets a new standard by creating an environment where customers and staff can find support and training to use HLT products, making learning easier and more efficient than ever.”

The LMS also offers a customisable catalogue of courses covering all areas of the business; from how to accept an air waybill, an introduction to dangerous goods, and ULD set-up, to in-depth, product-specific content.

A significant number of HLT customers and prospects have already expressed interest in using the LMS to train their staff and support upgrades or implementations, with some already making use of the software to great success.

“The Hermes LMS represents the most efficient, cost-effective method of training we have used so far,” said Mário Rosa, Chief Information Security Officer and Project and Applications Manager, Groundforce Portugal.

“The LMS has been easy to use and has provided our staff access to all the information they may need when using our Hermes technology, saving us time, effort, and money whilst ensuring our staff are the most knowledgeable they can be.”

Yuval Baruch unveiled the LMS today (Wednesday 20th September), along with providing an update to h2A, the end-to-end airline platform developed in collaboration with Awery Aviation Software, at Air Cargo Handling & Logistics in Athens.

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