ONE Record, zero downtime: how Hermes streamlines digital cargo transition
IATA’s ONE Record is a new industry standard that aims to simplify and unify how air cargo data is shared. Instead of relying on fragmented messaging formats or paper-based systems, it enables real-time, API-based data exchange across all stakeholders in the air cargo ecosystem. The goal: a single, digital shipment record accessible by all authorised parties.
While the benefits are clear – improved visibility, fewer errors, reduced paperwork, and faster handling – implementation is complex. Many organisations face challenges around legacy systems, internal data structures, and operational disruption. For ground personnel especially, any system change can cause hesitation if not executed with care.
The Hermes approach: practical, ground-first, fully integrated
At Hermes Logistics Technologies, we understand that innovation only works when it doesn’t disrupt daily operations. That’s why our integration approach to ONE Record is focused on operational reality first, technology second. We don’t believe in adding extra layers of complexity for the people handling cargo every day.
Our goal is simple: make the transition invisible for frontline users, while delivering all the benefits of ONE Record under the hood.
What makes our approach work
1. Ground-level assessment first
We begin by assessing the processes of our clients to understand where and how ONE Record will impact their workflow. We utilise the knowledge we already have and, if needed, collaborate with operational teams early to make sure the tech improves, not disrupts, their daily tasks.
2. Smart data mapping
Instead of forcing changes to internal processes, we align the client’s existing data structures with the ONE Record model. This behind-the-scenes data mapping ensures compatibility with the standard, without altering how users input or access information.
3. Seamless technical integration
Our systems already operate with open APIs, making the technical side of ONE Record integration more straightforward. We ensure secure, real-time data exchange between systems, thoroughly tested for reliability and compliance.
4. Low-impact pilot rollout
We implement ONE Record step-by-step. Starting with a pilot location or process, we gather user feedback and refine the setup before expanding. This approach reduces risk and builds trust among users.
5. Role-specific training and support updates
User adoption is critical. We tailor our training to each role, from warehouse staff to supervisors, and ensure the interface is intuitive. Most users won’t even need to know what ONE Record is to benefit from it.
6. Ongoing optimisation
ONE Record isn’t a one-off project. We continue to support our clients with performance monitoring, updates as the standard evolves, and strategic improvements that build on the digital foundation we’ve created.
Why it matters
By taking this thoughtful, user-centric approach, Hermes Logistics Technologies helps air cargo stakeholders not only meet the industry’s digital standards but also leverage them to streamline their operations and improve service. ONE Record integration, when done right, becomes more than a checkbox for compliance – it becomes a platform for greater collaboration, efficiency, and innovation across the supply chain. And that, ultimately, is the true promise of ONE Record: a better way of working together in an industry that connects the world’s goods.
