The Voice of NextGen

Maninder Dhaliwal, Junior Product Specialist, Hermes Logistics Technologies

I have always been interested in tech. Consoles and computers were what I grew up with. My professional experience in tech started when I was working at a start-up that dealt with business continuity. We produced solutions for their servers and data, and also created business intelligence reports for our clients on Power BI and Tableau. 

I started as a Junior Product Specialist at Hermes in January last year. My current role is mostly to do with problem solving – I help solve issues that customers may have using Hermes’ software. I went from knowing nothing about Hermes to having a good deal of knowledge and knowing how to fix a variety of issues. I am now in a position where I can propose and design new features for Hermes solutions. 

One particularly memorable experience occurred during my first few months working at Hermes. It was a customer support request that really had me stumped for weeks. It seems that I had not been looking at the right settings. Once I finally figured out what was happening and was able to resolve the issue, it blew my mind to realise the size and sophistication of the Hermes technology. There were so many more settings than I had realised to configure and explore for this issue.

Hermes gives new and young talent the opportunity to own projects. There is room for growth in terms of developing your skillset, which has been great for me and for my professional development.

Looking to the future, I think I would like to be a Product or Business Analyst. I enjoy improving upon products and processes, and also handing over deliverables. Customers sometimes ask for ad-hoc projects to put a feature into the system that isn’t already there. Working on these is the best part of the job for me. Knowing that I’ve created something that works, is efficient and meets customers’ requirements gives me a sense of accomplishment. 

Story edited by meantime.global