The Importance of Being Resilient

It was disappointing to hear that events such as the IATA World Cargo Symposium (WCS) in Istanbul have been postponed due to the coronavirus, but we fully understand and support the reasons behind the decisions as health and wellbeing come first.

We were looking forward to seeing many of you again, introducing ourselves to newcomers, and taking part in illuminating discussions on technology.

It is important in times like this to concentrate on our relationships with customers in order to make our businesses stronger, which is why we have been busy arranging alternatives for meetings that were affected by the closure of these events.

The cancellation of these events has highlighted how important business resilience and flexibility are when it comes to facing unexpected hurdles.

Fortunately, in 2020 it is very easy to stay connected by phone, email, video chat, and mass online seminars, highlighting just how durable digital innovations can be for business when crisis strikes.

The bottom line is that international trade and the movement of cargo will always continue and utilising digital innovations is one of the best ways to ensure this happens smoothly.

Confirming that cargo is being tracked and processes are being monitored will highlight where improvements can be made, which is essential for adapting efficiently and seamlessly to seismic industry changes.

Not only has there been unexpected disruption, but e-commerce is currently booming and digital solutions are the best way to embrace the changes that customers are making when purchasing goods.

At Hermes, we have spent a lot of time and effort ensuring that our customers and partners are supported by our cargo experts during these evolving times.