Next for Hermes: on-the-ground AI, seamless compliance, smarter BI

If there’s one word that defines our work over the past six months, it’s innovation.

We know that change isn’t always easy in our industry – especially when infrastructure is complex, operations are 24/7, and the stakes are high. But as cargo volumes continue to grow and the pace of logistics accelerates, transformation isn’t just a nice-to-have – it’s a necessity.

At HLT, we’ve taken this challenge head-on. Here’s a first look at what’s coming soon in our product roadmap.

Coming soon: Hermes AI – built for the ground, not just the cloud

Looking ahead, we’re excited to unveil Hermes AI – a new era of smart, supportive technology, built by industry experts for industry professionals.

We’re fully aware that “AI” has become an overused buzzword. But Hermes AI is different. It’s not about flashy demos or vague promises. It’s about real-world support, rooted in the more than 300 years of combined cargo-handling experience within our team. We’ve all worked on the ground, and we know that genuine innovation should empower people – not replace them.

The first iteration of Hermes AI will be Integrated Support & Assistance – an intelligent, on-the-go assistant that helps workers find answers and solutions when they need them most. No more waiting around for clarification. Whether it’s a process-related question or an unexpected issue on the ramp, help will be just a click away.

Following that, we’ll introduce AI-driven tools for productivity and task management, powered by predictive analytics – not just at the individual workflow level (which can vary greatly site-to-site), but across process connectors and algorithms. The goal? Measurable efficiency and smarter resource allocation.

Solving the pAIn of Compliance

Innovation isn’t limited to AI – it’s also about removing friction, especially when regulations evolve.

We’re actively preparing to launch full support for IATA ONE Record – but we’re doing it the Hermes way: with minimal disruption and no steep learning curve.

Our system will take care of the technical heavy lifting in the background – from form handling to data mapping – ensuring compliance is met without added complexity. That means:

• No need for retraining
• No procedural overhauls
• No downtime

Just a seamless transition, as it should be.

Unlocking operational intelligence with next-level BI

With digitalisation and increased visibility comes a new challenge: turning data into insight.

That’s why we’re also enhancing our Business Intelligence (BI) efficiency – unlocking more powerful, intuitive reporting to support operational insight, performance analysis, and smarter decision-making across the board.

This upgrade will give our customers a clearer view of what’s happening and how to continuously improve. Because when you can see more, you can do more.

And there’s more

This is just a glimpse of the updates coming soon to our product suite – designed to make cargo operations smoother, smarter, and more scalable.

We’re excited about what’s ahead, and we’re committed to delivering technology that actually works where it matters most – on the ground.

Stay tuned – there’s more to come.