UASL chooses Hermes 5 to optimise delivery of airline services at Santiago Airport

Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Part of the Ultramar Group, Chile-headquartered UASL is a Ground Handling Agent (GHA) at Comodoro Arturo Merino Benítez International Airport (SCL) and sister company of local cargo handling warehouses Depocargo (import) and Teisa (export).

Hermes 5 (H5), the innovative new version of Hermes’ Cargo Management System (CMS) and Hub Management System (HMS) applications, is planned to be implemented at SCL in 2018.

“The H5 implementation at UASL is a full Software as a Service (SaaS) implementation where UASL will benefit from a fast Cloud H5 deployment that could see the system live as early as Q3/18,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Once H5 is implemented at SCL, UASL will have its own, fully integrated management tool that will interface with its local community and customers, allowing for smarter process flows, messaging compliance and more control over key areas such as Customs, service management and revenue accounting.

“We are delighted to have been selected by Chile’s leading logistics group, marking HLT’s further expansion into the South American market and look forward to support UASL’s and Ultramar’s expansion plans.”

The Hermes implementation will offer UASL a single system that is configured to its needs and the changing requirements of its growing customer base.

“As an important GHA supplier in Chile, we implement solutions to comply with the quality standards for operations required by our clients,” said Christian Cood, CEO, UASL.

“After evaluating different options available in the market, we found in Hermes Logistics Technologies a world class supplier, with the experience we were looking for in the airfreight industry. We trust that this partnership with Hermes will be long-term.”

H5, which is being rolled out globally, is a full SaaS implementation capable of running within any Cloud, modernising the Hermes framework for seamless integration with new technologies.

“When I was notified about the Hermes implementation as the new operational software, I knew it was the right decision and that it would improve our processes and increase our quality standards,” added Mauricio Acevedo, Key User, UASL.

“In my 15 years of experience in the airfreight industry, I found in Hermes a solution that covers our requirements perfectly.”

Hermes commenced the global rollout of H5 earlier this year with the implementation of its CMS at ALS Cargo Terminal Co., Ltd at Noi Bai International Airport in Hanoi, Vietnam.


Unleashing the Power of SaaS

Hermes Logistics Technologies (HLT), a leading provider of cargo management systems for the airfreight industry, has appointed Alexis Labonne as Chief Technology Officer (CTO) as it prepares to roll out its latest version, called Hermes 5 (H5).

What and Why

In our last newsletter, we touched on digital and why this new era has come along. One catalyst of the digital era is the commoditisation of infrastructure resources from the big Cloud Infrastructure as a Service (IaaS) providers.

This in turn creates a wonderful ecosystem for the proliferation of applications that are also commoditized; not only our hardware financing can switch to almost full Operating Expense (OPEX), but so can our software, per hour, per tonne, per throughput etc.

One would think the financial aspect (not always cheaper but certainly more manageable) would be reason enough for the adoption trend of Software as a Service (SaaS) solution for varied industries, but there are many more.

Elasticity and the ability to respond on demand to large flux of data and usage to then scale back during quieter periods allows the small guys to play with the big ones, provided they convert that traffic into business of course.

Many Cloud providers also provide SaaS components and the ability to create many additional components over and over, with de facto backup, horizontal scale, security, deployment processes, usage tracking etc., reducing development, test and deployment times to allow businesses to focus on what matters most: innovation and their market.

Finally, the flexibility, the ability to run many components and applications in a networked and loose coupled way underlines the need for SaaS adoption. Running several component versions side by side to remove older ones smoothly, deploying updates seamlessly to provide the best upgrade experience. The list goes on…

 Hermes offers SaaS today

Hermes provides a version of its software fully hosted and handled in the Cloud (Azure or Amazon). Whilst it provides exactly the same functionality for a slightly cheaper overall cost, it is still deployed as a “tenant” for any given customer.

This takes away many concerns about data safety, whilst removing most infrastructure headaches for customers. It also allows us to support our customers more efficiently.

But we feel that the software commoditisation aspects, savings and dynamism, are not at their real potential by using virtual machines or containers. We still need to manage Operating Systems, patches etc., spending time we can dedicate to developing better cargo apps.

True SaaS power

The Hermes application is moving towards becoming a much more open platform, with all the trimmings one might imagine. But as the components of Hermes are broken apart, grown significantly, scaled, opened and moved to the Cloud, core system and business aspects become more complex; security, scalability, OS patching, system upgrades, RDBMS tuning, etc.

To accelerate software development, Hermes needs to leverage existing SaaS technologies to stand upon. Enter Serverless components.

Rather than deploying the Hermes stack within containers such as VMs in the Cloud, HLT will leverage existing SaaS/PaaS facilities in the Cloud to accelerate its productivity, giving our customers more innovative applications and services. No hardware, no VMs, no OS, just pure business logic and good design patterns focus.

Hermes to rendezvous with the future

As we highlighted the Digital Trend show stoppers in our previous article, one would be forgiven to see the HLT strategy as a risky move. After all some markets are not ready, nor permitting the use of public Cloud. I say public with a pinch of salt, as much of the business logic and data can actually be hidden and VPNed solely to a customer’s network.

We know that customers in different countries will adopt these technologies at different rates, depending on their government regulations, financial practices or competitive appetite. Hermes will be ready to bring great advantage to those who adopt Hermes SaaS with more granular purchase schemes and/or pay-as-you-go full OPEX financing.

Development and Implementation

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

We have been exceptionally busy over the summer, as we continue our deployment efforts with a full SaaS implementation at UASL in Chile, as well as joint work with two new customers that are also set to go live over the next few months.

We have begun the upgrade of our customers to H5, the new version of our Cargo Management and Hub Management Systems,  a process that involves, in brief, demos, release documentation and testing.

Meanwhile, the ink is not yet dry on our H5 release and our team of tech experts has already started the development of Hermes NG, a native Cloud-developed suite of products offering increased value in addition to the great functionality of Hermes at its core.

Digital and Air Cargo: Seldom related to standards

Why does digital matter?

At the risk of defining digital for a world that is already confused by the hype itself, one must understand why the digital evolution is occurring to begin with.

  • There is more data available about many more things.
  • Access to infrastructure and devices that consume and render data is more commoditised than ever thanks to the Cloud.
  • People communicate more and more digitally through social networks.

These social networks are accessible through many means, but mobile is by far the medium of choice, centring on the individual.

Where does that leave the air cargo industry? What could all these digital angles bring or disrupt?

Cargo produces a lot of events and data. From airlines to consolidators, forwarders and handlers are all constantly creating events that are rarely surfaced or shared.

One could think that the lack of standards would be reason enough, but this cannot be true, as other industries are sharing data constantly with very little standards.

Beyond the obvious benefits to the e-commerce industry in terms of refined, more precise accounting and tracking, there are other more interesting aspects of the digital trend for the cargo industry.

Automation of the warehouse, with constant feedback on the best performing configuration from AI, traffic estimation and loss prevention, shipment repurposing, exceptional shipment handling and planning (e.g. disaster relief cargo), linking to external events (weather, conflicts, etc.), insurance claim handling, predictive maintenance, the list goes on and on, and for everyone along the logistic chain.

In terms of human interaction, the ability to surface data in the Cloud on commoditised and serverless applications opens the gate to inter-agent communications, fast and simpler contract exchanges (AWB, Manifests) between service suppliers and government agencies, with little infrastructure requirements

The future is looking extremely bright, and we haven’t even scratched the surface.

What are the blockers?

Digital is happening fast primarily in the retail world, but health, energy and banking are also coming in hot. Giants, such as Amazon, are showing the world how it is done in the world of logistics, and air cargo is taking notes.

The costs are certainly a factor when it comes to digital transformation, but one of the biggest blockers is the move to the Cloud. There are still concerns about data regulations and security, sometimes unfounded, but deeply rooted in past beliefs than if one can see the database server from one’s desk, it is surely safer than out there in the ether.

The reticence is not unfounded and the new GDPR regulations certainly put the sting in data sharing. Add the hacking scandals currently all over the press into the mix and all this is enough to kick the adoption of digital transformation right into touch.

What is HLT doing about it?

The Hermes Logistics Technologies roadmap is angling for full digital transformation and towards a full Software as a Service (SaaS) platform running in the Cloud.

We believe that a platform that is open and well controlled with minimal friction in terms of infrastructure and setup is the way to help our customers fulfil their digital potential.

The ability for both ourselves and our customers to share data and events should trigger many more applications and feed AIs with what is needed for greater insights.

Over the coming weeks, we will talk about our digital roadmap, its technology components and how they could help air cargo operators and our customers.

Welcome to the Newsletter

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

Welcome to our Hermes Logistics Technologies Newsletter, where we will be regularly updating you on what’s new at HLT involving technological innovation, and offer views and insight from ourselves and our customers.

The first few months of 2018 have been quite exciting for HLT, with the new version of our Cargo Management System (CMS), called Hermes 5 (H5) going live at ALS Cargo Terminal Co., Ltd (ALSC) in Hanoi, Vietnam, as part of a global rollout.

Earlier in the year, we welcomed a new Chief Technology Officer, Alex Labonne, who will oversee the H5 rollout and together with the HLT team of air cargo experts will continue to optimise our digital roadmap. You can read more from Alex below.

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