First phase of H5 goes live at Luxembourg Airport

We are delighted to announce that phase one of Hermes 5 (H5) has been implemented successfully for LuxairCARGO at Luxembourg Airport.

This bespoke version of Hermes 5 provides additional trucking functionality for use at the airport, where LuxairCARGO process more than one million tonnes of air cargo a year.

In this edition of H5 we also added features such as a new Customs interface, designed to help speed up cross-border Customs clearance, as well as real-time tracking functionality and data analysis, which reduces delays and backlogs.

The H5 CMS provides further flexibility in key areas in both management and operations, improving service management, revenue accounting, automation of processes, and avoiding Service Level Agreement (SLA) failures.

“We successfully migrated to the Hermes 5 Cargo System in October 2018,” said Laurent Jossart, Executive Vice President, LuxairCARGO.

“Hermes 5 not only provides the level of automation we require, but also guarantees the possibility to interface with all our other existing operational systems.

Hermes has also allowed us to enhance our quality and has contributed to a standardisation of our processes.

“During the implementation, the Hermes Logistics Technologies (HLT) team of cargo and technical experts provided on-site support to LuxairCARGO, which meant the system went live successfully and in very good timing.”


Laurent Jossart, Executive Vice-President, LuxairCARGO

Insights into Hermes NG Tech: Looking outside the warehouse

Alexis Labonne as Chief Technology Officer (CTO)

Hermes’ digital transformation started in earnest in the beginning of 2018. Hermes 5, the current GHA software application is strongly focussed on cargo operations within the GHA premises, and its ongoing modernisation has taken it to the Cloud, providing a shift from the current licence-based proposal to a PUPM or transactional (pay per AWB/tonnes) OPEX model.

Whilst this provides fantastic flexibility and control for our customers, we have started moving our gaze towards the serverless world, and a new range of apps are destined for the wider cargo world such as agents, authorities, transporters, third parties, other ground handling agent (GHA) systems etc.

The opportunities are ripe, the technologies are here, but the pitfalls are many.

How can we protect Hermes’ core proposition and provide external digital apps but with minimal friction and hassle for our customers?


Separation of concerns

Hermes 5, the core GHA operating software provides exceptional functionality for its users, but the focus must remain inside the warehouse.

We followed several architectural principles, from de-coupling to separation of concerns in order to allow the Hermes platform to receive varied content and events from the outside world as well as inputting of non-Hermes data.

Despite the soundness of these principles, they are incumbent on the business goals:

  • Next to zero friction and disruption for existing Hermes systems
  • Pay as you go and easy access

Developing apps capable of evolving and running independently whilst limiting the impact on our core product Hermes 5, required the acceptance of something most organisations still struggle to recognise.

Data cannot be true, immediate and partitioned in a single place and at a single moment (Brewer’s theorem or CAP theorem for the aficionados).

It is okay to replicate it, it is okay to accept eventual consistency and it always makes business sense to scale and grow piecemeal.

So now, code can deal only with the data it is given, and only the data that it needs.

The interfaces by which Hermes acquires its data are then testable, manageable, measurable, and secured for a given purpose only.


Leveraging serverless Cloud

 HLT opted for two solutions to minimise workload and disruption:

  1. Getting rid of concerns by using Azure serverless technologies; Azure services bus, Eventgrid, Functions, Cosmos DB etc. This means no more operating systems, no more network routing, no more patching, no more backups and security is taken care of (B2C), leaving us with only the apps and what they bring to our customers.
  2. Complete loose coupling from the Hermes Core GHA application (Hermes 5), through secure integration (Azure Service Bus) and patterns (Command Query Responsibility Segregation or Micro-services).

Not only will our new and existing customers be able to adopt and thrive with our new Cloud applications (Hermes NG), enriched by the events and data provided by the Hermes 5 application, but non-Hermes users will also be able to join the Hermes NG ecosystem as Hermes NG apps create further benefits by using data from other sources such as internal message and application programming interfaces (API).

It is likely that future NG Apps may be stand-alone, and function without a GHA application.



HLT has a multitude of Cloud applications in the pipeline, all multi device, user-centric and with great value add for our customers.

HLT’s development plan has been kicked-started with the successful trialling of E-Checkin and Track&Trace and 2019 will see additional apps such as Ramp Management being developed, trailed and deployed.

  1. E-Checkin: Provides our customer with online services that their clients need to check shipments for drop-off/pickups and in addition request Vehicle Control Tickets pre-arrival or at arrival electronically. A supplemental option will be released later this year providing online slot booking and management functionality.
  1. Track&Trace: Allows full status and real-time notifications to customers handling AWBs, and in future, Track&Trace will allow the AWBs to be completed by other APIs such as FlightAware.

Future versions of Track&Trace will also permit authorities (Customs/police) to interact with shipment statuses.


Nishant Singh, Lead Developer, Hermes NG

Steve Palmer, Developer, Hermes NG


Growing Momentum

Yuval Baruch — Chief Executive Officer, Hermes Logistics Technologies

In 2019, we at Hermes Logistics Technologies (HLT) will continue the momentum from 2018 to expand our business partnerships, develop our technologies and grow as a company.

Last year culminated in December with the implementation of the first phase of a custom version of Hermes 5 (H5) for LuxairCARGO at Luxembourg Airport, we expect to complete phase two in the coming months.

You can read more about the phase one implementation here.

Full implementation of a Cloud H5 version at RSA in Dubai, UAE, as well as on-premise H5 in LUG HAM and dnata Brussels are also projected for quarter one, 2019, so stay tuned for updates.

Considering both growth and planned investment, HLT will continue the recruitment effort of additional resources in all domains in 2019.

The plan includes expert recruitment in the UK and significantly increasing HLT’s footprint in India.

To maintain HLT’s technical edge, we continue to move forward with developments and updates to our cargo management systems, and development of the cloud-based Hermes NG is proceeding rapidly.

As part of Hermes NG, we will be launching two new applications, E-Checkin and Track&Trace.

This month’s newsletter looks in-depth at the design and the technology behind Hermes NG and these two applications as an example of how HLT intends to maintain its technical and functional leadership.

Stay tuned for our next newsletter this March.


RSA National to implement H5 in Dubai [newsletter]

UAE-based logistics specialist, RSA National.

We are delighted to be supporting UAE-based logistics specialist RSA National (RSAN) at such an exciting time for the organisation, which recently opened a new flagship air cargo terminal at Dubai World Central.

As a leading provider of CMS Hub Management System (HMS) and Hermes Business Intelligence (HBI), our goal is to help the company to optimise cargo handling capabilities at their new facility.

We will be implementing the latest version of our Hermes application, Hermes 5(H5) in order to offer the latest best-of-breed functionality, a contemporary User Interface / User Experience and full integration with any cloud service.

We expect the full SaaS Hermes installation to take place in under three months from contract to go-live.

H5 will provide RSAN with its own, fully integrated management tool that will interface with its local community and customers to allow for smarter process flows, as well as messaging compliance.

The Hermes implementation will also give RSAN more control over key areas such as Customs, Service Management, and Revenue Accounting, offering the supply chain specialist a single system that is configured to its needs and the requirements of its customer base.

“RSA National is very pleased to partner with Hermes to provide a best-in-class platform, through which we can continue to provide seamless solutions to our customers,” said Abhishek Ajay Shah, Co-Founder and CEO of RSA Global.

“Our steadfast goal is to steer our operations with utmost visibility and control, and to extend the same facility to our customers.”

Five-year contract with GMR Group at Hyderabad International Airport

Hyderabad International Airport (HYD), India

We are looking forward to working with GMR Group after they selected Hermes Logistics Technologies (HLT) to implement its Cargo Management Systems at Hyderabad International Airport (HYD), India.

We signed a five-year contract with GMR Group’s subsidiary GMR Hyderabad International Airport Ltd (GHIAL), including an upgrade schedule that ensures Hyderabad Airport’s cargo terminal will operate with the most sophisticated Cargo Management Systems available.

HLT rose to the challenge of implementing the cargo management system in under 60 days from signing the contract, and the entire process was finished with two days to spare.

It has been a pleasure to work with GMR Group who are highly professional and committed their best people to work with us on this project, which was extremely helpful and enabled us to meet the implementation deadline.

Welcoming GMR Group to our portfolio of international clients is another example of how HLT continues to expand globally, and we look forward to working with them further.

GHIAL-owned and operated Hyderabad International Airport (HYD) is the sixth largest international airport in India.

GHIAL is part of the New Delhi-headquartered GMR Group which specialises in the infrastructure sector with projects across India and around the world, including airports, energy, transportation, and urban infrastructure.

“We selected Hermes Logistics Technologies for our Cargo Management Systems at Hyderabad International Airport because we need state-of-the-art, reliable software to ensure the smooth handling of cargo,” said SGK Kishore, Chief Executive Officer, GHIAL.

“Hermes was selected amongst others as they were found to be capable of meeting our needs and delivering our ambitious upgrade plans, as we seek to continuously offer the highest level of service for our customers.”


Highlights from 2018

Yuval Baruch, CEO, Hermes Logistics Technologies

As we move towards the end of the year, we can look back at 2018 as a very exciting year for Hermes and our business partners.

Some of our most notable achievements include kicking off the global rollout of Hermes 5 (H5) at Hanoi Airport in Vietnam, followed by Santiago Airport in Chile becoming the second airport to adopt the new system.

We also continued to grow our client portfolio throughout the year by signing three more contracts

with RSA National (RSAN), GMR Group, and UASL from the Ultramar Group.

We will be partnering with UAE-based RSAN to provide a bespoke, Cloud-based version of our H5 technology at the Dubai World Centre in Dubai, and we signed a five-year deal with GMR Group at Hyderabad International Airport in India.

UASL selected H5 to optimise delivery of airline services at Comodoro Arturo Merino Benítez International Airport in Santiago.

All three developments represent how we continue to work with new business partners globally, and we look forward to continuing this in 2019.

And finally, we welcomed two new members to our senior management team in 2018.

Alexis Labonne joined us as Chief Technology Officer in February, and Jacek Lechocki took the helm as Head of Products and Services this August.

Alexis and Jacek are settling into their new roles, and they are both welcome additions to the Hermes team.

It’s been a great year for Hermes, and as 2019 approaches, we are looking forward to what the new year will bring.

Jacek Lechocki, new Head of Products and Services at Hermes Logistics Technologies

Jacek Lechocki, Head of Products and Services, Hermes Logistics Technologies

Since our last newsletter, we have welcomed a new addition to the Hermes Logistics Technologies (HLT) team as we continue with the global roll-out of Hermes 5 (H5).

Jacek Lechocki has been appointed as Head of Products and Services at HLT.

He has taken responsibility for Cargo PM, Product PM and Help Desk services, as well as heading cargo sales efforts, among other areas of the business.

“As a commercial aviation enthusiast, I am very excited to be joining HLT at a time when adoption of latest technologies can drive significant efficiencies and competitive advantage for customers,” said Lechocki.

“My fascination with air cargo started at British Airways World Cargo, where I managed the global customer engagement programme for the adoption of electronic messaging and barcoding, as part of the new business transformation.

“Subsequently, I managed a portfolio of commercial and services e-business projects, including e-bookings, Cargo 2000 development and accreditation and electronic messaging and customer connections, as well as participating in IATA working groups for development of Cargo 2000, eAWB and XML data standards.”

Earlier this year, UK based Hermes began the global roll-out of H5, capable of running within any Cloud and modernising the Hermes framework for seamless integration with new technologies.

“We have begun upgrading our customers to the new version of our cargo management and hub management systems, a process that involves, in brief, demos, release documentation and testing,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Our team of technical experts has already commenced the development of Hermes NG, a native Cloud-developed suite of products, offering increased value, in addition to the great functionality of Hermes at its core.

“We are thrilled to welcome Jacek to the team, who brings with him a wealth of project and product management expertise from the engineering, cargo, marketing, telecommunications and Fast-Moving Consumer Goods (FMCG) industries.”

HLT appointed Alexis Labonne as its new Chief Technology Officer earlier in the year.

Hermes Logistics Technologies at the Air Cargo Handling Conference

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

Innovation and the digitisation of air cargo will top the agenda at the tenth Air Cargo Handling (ACH) Conference in Brussels next week.

The Hermes team will be leading the discussion and ready to answer your questions about our new release software solutions, including Hermes 5 and Hermes NG.

Our Chief Technology Officer, Alexis Labonne, will also take part in a Working Group on Innovation and Air Cargo Technology, and a panel discussion looking at the Power of Big Data.

Jacek Lechocki, our new Head of Products and Services, will be hosting a stand along with the Hermes team at the event, taking place at the Sheraton Airport Brussels Hotel from 25th to 27th September.

We have plenty to show you around our new cargo management and hub management systems, so please come and talk with us.

UASL chooses Hermes 5 to optimise delivery of airline services at Santiago Airport

Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Part of the Ultramar Group, Chile-headquartered UASL is a Ground Handling Agent (GHA) at Comodoro Arturo Merino Benítez International Airport (SCL) and sister company of local cargo handling warehouses Depocargo (import) and Teisa (export).

Hermes 5 (H5), the innovative new version of Hermes’ Cargo Management System (CMS) and Hub Management System (HMS) applications, is planned to be implemented at SCL in 2018.

“The H5 implementation at UASL is a full Software as a Service (SaaS) implementation where UASL will benefit from a fast Cloud H5 deployment that could see the system live as early as Q3/18,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Once H5 is implemented at SCL, UASL will have its own, fully integrated management tool that will interface with its local community and customers, allowing for smarter process flows, messaging compliance and more control over key areas such as Customs, service management and revenue accounting.

“We are delighted to have been selected by Chile’s leading logistics group, marking HLT’s further expansion into the South American market and look forward to support UASL’s and Ultramar’s expansion plans.”

The Hermes implementation will offer UASL a single system that is configured to its needs and the changing requirements of its growing customer base.

“As an important GHA supplier in Chile, we implement solutions to comply with the quality standards for operations required by our clients,” said Christian Cood, CEO, UASL.

“After evaluating different options available in the market, we found in Hermes Logistics Technologies a world class supplier, with the experience we were looking for in the airfreight industry. We trust that this partnership with Hermes will be long-term.”

H5, which is being rolled out globally, is a full SaaS implementation capable of running within any Cloud, modernising the Hermes framework for seamless integration with new technologies.

“When I was notified about the Hermes implementation as the new operational software, I knew it was the right decision and that it would improve our processes and increase our quality standards,” added Mauricio Acevedo, Key User, UASL.

“In my 15 years of experience in the airfreight industry, I found in Hermes a solution that covers our requirements perfectly.”

Hermes commenced the global rollout of H5 earlier this year with the implementation of its CMS at ALS Cargo Terminal Co., Ltd at Noi Bai International Airport in Hanoi, Vietnam.


Unleashing the Power of SaaS

Hermes Logistics Technologies (HLT), a leading provider of cargo management systems for the airfreight industry, has appointed Alexis Labonne as Chief Technology Officer (CTO) as it prepares to roll out its latest version, called Hermes 5 (H5).

What and Why

In our last newsletter, we touched on digital and why this new era has come along. One catalyst of the digital era is the commoditisation of infrastructure resources from the big Cloud Infrastructure as a Service (IaaS) providers.

This in turn creates a wonderful ecosystem for the proliferation of applications that are also commoditized; not only our hardware financing can switch to almost full Operating Expense (OPEX), but so can our software, per hour, per tonne, per throughput etc.

One would think the financial aspect (not always cheaper but certainly more manageable) would be reason enough for the adoption trend of Software as a Service (SaaS) solution for varied industries, but there are many more.

Elasticity and the ability to respond on demand to large flux of data and usage to then scale back during quieter periods allows the small guys to play with the big ones, provided they convert that traffic into business of course.

Many Cloud providers also provide SaaS components and the ability to create many additional components over and over, with de facto backup, horizontal scale, security, deployment processes, usage tracking etc., reducing development, test and deployment times to allow businesses to focus on what matters most: innovation and their market.

Finally, the flexibility, the ability to run many components and applications in a networked and loose coupled way underlines the need for SaaS adoption. Running several component versions side by side to remove older ones smoothly, deploying updates seamlessly to provide the best upgrade experience. The list goes on…

 Hermes offers SaaS today

Hermes provides a version of its software fully hosted and handled in the Cloud (Azure or Amazon). Whilst it provides exactly the same functionality for a slightly cheaper overall cost, it is still deployed as a “tenant” for any given customer.

This takes away many concerns about data safety, whilst removing most infrastructure headaches for customers. It also allows us to support our customers more efficiently.

But we feel that the software commoditisation aspects, savings and dynamism, are not at their real potential by using virtual machines or containers. We still need to manage Operating Systems, patches etc., spending time we can dedicate to developing better cargo apps.

True SaaS power

The Hermes application is moving towards becoming a much more open platform, with all the trimmings one might imagine. But as the components of Hermes are broken apart, grown significantly, scaled, opened and moved to the Cloud, core system and business aspects become more complex; security, scalability, OS patching, system upgrades, RDBMS tuning, etc.

To accelerate software development, Hermes needs to leverage existing SaaS technologies to stand upon. Enter Serverless components.

Rather than deploying the Hermes stack within containers such as VMs in the Cloud, HLT will leverage existing SaaS/PaaS facilities in the Cloud to accelerate its productivity, giving our customers more innovative applications and services. No hardware, no VMs, no OS, just pure business logic and good design patterns focus.

Hermes to rendezvous with the future

As we highlighted the Digital Trend show stoppers in our previous article, one would be forgiven to see the HLT strategy as a risky move. After all some markets are not ready, nor permitting the use of public Cloud. I say public with a pinch of salt, as much of the business logic and data can actually be hidden and VPNed solely to a customer’s network.

We know that customers in different countries will adopt these technologies at different rates, depending on their government regulations, financial practices or competitive appetite. Hermes will be ready to bring great advantage to those who adopt Hermes SaaS with more granular purchase schemes and/or pay-as-you-go full OPEX financing.

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