Getting on board with Hermes

Jacek Lechocki, Head of Products and Services, Hermes Logistics Technologies

Getting on board with Hermes

 There is a myriad of reasons why cargo handlers and airports across the world adopt Hermes systems, from a desire to decrease handling times and increase reliability, to automating and consolidating processes, to providing operational reporting and insights that improve a company’s management and overall business performance.

Hermes Logistics Technologies (HLT) strongly recommends that each implementation begins with an in-depth business study, conducted by HLT’s team of cargo experts.  This is to understand existing key operational processes and to determine how the Hermes system should be set up and configured for optimal cargo handling performance.

These business studies document the proposed processes but also provide recommendations on specific areas of customisation which may be required, such as links to local customs systems.

Once the business study has been signed off, implementation is not just about technical knowhow and upgrades, a large part of a Hermes implementation is about the staff who will be using the system once it’s in place.

One of the key aspects of a successful implementation is developing a strong cargo key users’ team to support the implementation, and to own and manage the system once it is installed and working.

This team plays a key role, not only in understanding the Hermes system, but in preparing the user communities for change which a new system inevitably brings.  This can be done via roadshows, posters, handouts as well as dedicated classrooms or project offices.

HLT strongly advocates a “train the trainer” approach, to ensure that training capabilities reside with the customer, particularly where Hermes is being installed across multiple sites.

We work together with the key users to not only train and upskill staff members, so they can pass on the knowledge to the whole team, but also to ensure that they can take full advantage of Hermes’ advanced features and are in position to provide first level support to their users.

Following implementation, Hermes provides continued customer support and can provide refresher training to customers, so they can stay on top of updates and developments in their business.

This close relationship we have with our customers means that our communication is mutually beneficial and the feedback and questions that they provide means we can continuously work on upgrading and developing our software to meet their and overall industry needs.

The logistics industry is still evolving, and customer support and training is key in bringing new ideas into a community which can sometimes be resistant to change and adds a personal dimension to implementing new technologies.

 

 

Hermes leading growth

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

This year’s IATA World Cargo Symposium (WCS) in Singapore created a productive opportunity to speak to some of you, gain feedback and expert insights into the air cargo industry.

It was particularly interesting to attend talks about e-commerce and the shifts in volume from traditional large air cargo shipments to small airmail packages.

It appears that the shift in consumer behaviour will continue to drive the need for highly efficient air cargo handling as incumbents like Alibaba and Amazon continue to redefine the fulfilment standards.

As the air cargo industry evolves, Hermes evolves with it, continuing to develop new technologies and solutions, and growing our company.

We are approaching the test date of our first Hermes NG apps with a European customer later this month and will be releasing news about LUG Hamburg’s adoption of Hermes 5 in the near future.

In January’s newsletter we mentioned some of the new members of staff who joined our UK office to work on Hermes NG, and now we are pleased to announce that our India office has grown in size and continues to do so.

To find out more about all of Hermes’ newest team members, click here.

In this month’s newsletter, Jacek Lechocki, Head of Products and Services, writes about how training a good champions team is vital in the implementation process, and provides some insights into key considerations that have to be taken into account when moving to Hermes’ cargo management systems.

Click here to read.

Hermes Logistics Technologies grows India and UK teams as global demand accelerates for H5 system

Hermes recruits new staff for its India and UK offices to enhance tech and business development following growing global demand for H5 cargo management system

London, UK, Monday 25 February 2019 – Hermes Logistics Technologies (HLT) continues to expand its teams in India and the UK as their flagship cargo management system (CMS), Hermes 5 (H5) is adopted by cargo ground handlers, airlines and airports across the globe.

Specialised staff in the Development, Cargo and Quality Assurance teams, will build on Hermes’ all-round capabilities in creating new technologies, applications and business analysis with the Customer Service team providing support.

“We are growing our teams in India and the UK to allow us to continue the development of new applications as part of our Hermes NG suite which will complement H5’s software as a service (SaaS) Cloud offering,” said Yuval Baruch, Chief Executive Officer, Hermes Logistics Technologies.

“By growing our presence in India, we will be able to strengthen quality assurance and quality control, and in addition, provide a more tailored response to our Asian customers.”

Atul Kumbhare joins the team bringing 20 years’ industry experience to Hermes’ India office in Pune, where he will lead the development team and work with Manager and Head of Quality Control, Sachin Gokhale whose career in project management and process implementations also spans nearly two decades.

The UK office has welcomed Nishant Singh and Steve Palmer who will contribute a combined experience of 43 years in global digital system architecture to work on the development of Hermes NG, with the support of new staff set to join later this year.

“As Hermes continues to develop its core products to meet the demands of a growing customer base, we are pleased to welcome new members to our global team to provide support and innovation to our digital solution portfolio,” said Alexis Labonne, Chief Technology Officer, Hermes Logistics Technologies.

Hermes NG, a modular, pay-as-you-go cargo management system which gives functionality across devices began development in 2018 and goes to trial later next month.

The latest implementation of H5 took place at Luxembourg Airport for LuxairCARGO when the first phase of the CMS was completed at the end of 2018, and the second phase is set for deployment in Q2 this year.

H5 has a fast-growing presence in Asia following the success of its first implementation at Hanoi Airport, Vietnam in April 2018, it will soon go-live at Dubai World Central with RSA National and Hyderabad Airport, India, where HLT signed a five-year contract with GMR Group to provide rolling upgrades to the system.

H5 has also been adopted by UASL (Ultramar Group) at Santiago Airport in Chile, and by LUG at their newly acquired Hamburg terminal.

 

Atul Kumbhare (left) joins the team at the India office in Pune, where he will lead the development team and work with Manager and Head of Quality Control, Sachin Gokhale (right) with Dipali Zinjad, Domain Expert, pictured centre.

 

Phase one of Hermes 5 implementation completed at Luxembourg airport


The system will provide operational enhancements and data analysis to one of the world’s busiest cargo hubs

London, United Kingdom, Tuesday, 8th June 2019 – The first phase of the implementation of Hermes 5 (H5) Cargo Management System (CMS) has been successfully completed at Luxembourg Airport.

The H5 system was customised for LuxairCARGO, one of the largest ground handlers in the world, that processes a yearly total of one million tonnes of air freight.

Luxembourg Airport’s central location in Europe means that it plays a vital role in trucking routes across the continent, and the custom version of H5 implemented at Luxembourg Airport provides advanced trucking functionality.

The upgraded version of H5 also includes features such as a new Customs interface, designed to help speed up cross-border Customs clearance, as well as real-time tracking functionality and data analysis, which reduces delays and backlogs.

The new version of H5, which will be fully implemented by mid 2019, also consolidates Customs documents for one inbound shipment, increasing administrative and cargo processing efficiency.

“For one inbound flight to Luxembourg Airport, there can be as many as 20 different trucks which transport its payload onto the next leg of its journey,” said Laurent Jossart, Executive Vice-President, LuxairCARGO.

“This tailored version of H5 will help LuxairCARGO to handle one million tonnes of airfreight cargo a year and save significantly on time and costs.”

H5 is the latest version of the Hermes cargo management application offering the latest best-of-breed functionality, a contemporary user interface / user experience delivered through a robust Cloud infrastructure.

The H5 CMS provides further flexibility in key areas in both management and operations, improving service management, revenue accounting, automation of processes, and avoiding Service Level Agreement (SLA) failures.

“We successfully migrated to the Hermes 5 Cargo System in October 2018,” said Jossart.

“Hermes 5 not only provides the level of automation we require, but also guarantees the possibility to interface with all our other existing operational systems.

“Hermes has also allowed us to enhance our quality and has contributed to a standardisation of our processes.

“During the implementation, the Hermes Logistics Technologies (HLT) team of cargo and technical experts provided on-site support to LuxairCARGO, which meant the system went live successfully and in very good timing.”

H5, which is being rolled out globally, also has software as a service (SaaS) implementation capable of running within any Cloud Service, allowing the Hermes framework to seamlessly integrate with any internet enabled devices.

Hermes commenced the global rollout of H5 earlier in 2018 with the implementation of its CMS at ALS Cargo Terminal Co, Ltd at Noi Bai International Airport in Hanoi (HAN), Vietnam followed by UASL (Ultramar Group) at Comodoro Arturo Merino Benítez International Airport (SCL) in Santiago, Chile, GMR Group at Hyderabad International airport (HYD) in Hyderabad, India, and most recently with RSA National at Dubai Air Cargo Terminal (DXB), Dubai.

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Laurent Jossart, Executive Vice-President, LuxairCARGO

About Hermes Logistics Technologies Ltd.

Hermes Logistics Technologies (HLT) is a provider of Cargo Management Systems to the air cargo industry. Its core application suite includes Hermes CMS (Cargo Management System), Hermes HMS (Hub Management System) and HBI (Hermes Business Intelligence).

Hermes CMS manages all import, export, messaging, service monitoring and accounting processes for traditional cargo ground handling agents. Hermes HMS steers all inbound, outbound, messaging, SLA and accounting processes for airline hubs or transit shed operators. HBI is a comprehensive big data analytical tool, enabling informed management and operational decisions.

Headquartered in the United Kingdom, HLT has been pioneering, developing and evolving cargo management systems for air cargo since 2002.

All HLT applications are designed and driven by the HLT team of air cargo experts. Built with the specific requirements of air cargo handlers and airlines in mind, HLT products streamline cargo ground handling processes and maximise profits by using inbuilt best practice to reduce handling and operational errors.

Visit Hermes Logistics Technologies Ltd.

RSA National opts for innovative Hermes 5 to ensure high service level at Dubai Air Cargo Terminal

 RSA National to take full advantage of the leading Cargo Management System from Hermes Logistics Technologies (HLT), called Hermes 5 SaaS (H5), HLT’s managed Cloud H5 variant

London, United Kingdom, Thursday 15th November 2018 – Hermes Logistics Technologies has been selected as the new Cargo Management System (CMS) provider for UAE-based logistics specialist RSA National (RSAN).

As a leading provider of CMS Hub Management System (HMS) and Hermes Business Intelligence (HBI), Hermes will optimise cargo handling capabilities for RSAN at its new flagship air cargo terminal at Dubai World Central.

Hermes 5 (H5) is the latest version of the Hermes application offering the latest best-of-breed functionality, a contemporary User Interface / User Experience delivered through a robust cloud infrastructure.

“This will be a full SaaS Hermes 5 implementation and we anticipate a quick implementation of fewer than three months from contract to go-live,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“We are particularly proud that RSA National selected Hermes after they identified our close fit to their vision and strategy as well as the high level of Hermes responsiveness,” Baruch added.

RSAN is a new joint venture between US-based National and UAE-based RSA Global, and is an integrator offering multimodal supply chain solutions focused primarily on the e-commerce, perishables, government, humanitarian, and retail sectors.

H5 will provide RSAN with its own, fully integrated management tool that will interface with its local community and customers, allowing for smarter process flows as well as messaging compliance.

The Hermes implementation will also give RSAN more control over key areas such as Customs, Service Management, and Revenue Accounting, offering the supply chain specialist a single system that is configured to its needs and the requirements of its customer base.

“RSA National is very pleased to partner with Hermes to provide a best-in-class platform, through which we can continue to provide seamless solutions to our customers,” said Abhishek Ajay Shah, Co-Founder and CEO of RSA Global.

“Our steadfast goal is to steer our operations with utmost visibility and control, and to extend the same facility to our customers.

“We believe that Hermes’ CMS is the perfect tool for RSA National to realise this objective.”

H5, which is being rolled out globally, is a full SaaS implementation capable of running within any Cloud, modernising the Hermes framework for seamless integration with new technologies.

Hermes commenced the global rollout of H5 earlier this year with the implementation of its CMS at ALS Cargo Terminal Co, Ltd at Noi Bai International Airport in Hanoi (HAN), Vietnam followed by LuxairCARGO at Luxemburg Airport (LUX), and recently at UASL (Ultramar Group) at Comodoro Arturo Merino Benítez International Airport (SCL).

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Picture caption – for a high-resolution version, click on the image or click here

UAE-based logistics specialist, RSA National.

 

ABOUT HERMES LOGISTICS TECHNOLOGIES

Hermes Logistics Technologies (HLT) is a provider of Cargo Management Systems to the air cargo industry. Its core application suite includes HERMES CMS (Cargo Management System), HERMES HMS (Hub Management System) and HBI (HERMES Business Intelligence).

HERMES CMS manages all import, export, messaging, service monitoring and accounting processes for traditional cargo ground handling agents. HERMES HMS steers all inbound, outbound, messaging, SLA and accounting for airline hubs or transit shed operators. HBI is a comprehensive big data analytical tool, enabling informed management and operational decisions.

Headquartered in the United Kingdom, HLT has been pioneering, developing and evolving cargo management systems for air cargo since 2002.

All HLT applications are designed and driven by the HLT team of air cargo experts.

Built with the specific requirements of air cargo handlers and airlines in mind, HLT products streamline cargo ground handling processes and maximise profits by using inbuilt best practice to reduce handling and operational errors.

Visit Hermes Logistics Technologies Ltd.

 

ABOUT RSA NATIONAL

RSA National is a multimodal supply chain solution provider formed from a JV between third party logistics specialists RSA Global, and freight forwarding and logistics experts National Air Cargo.

RSA National is poised to provide best-in-class contract logistics, cold chain, international freight, transportation and chemical logistics solutions to the air transport, pharmaceutical, perishable, military and other industries.

RSA National’s multimodal logistics hub is situated in Dubai South between Al Maktoum International Airport and Jebel Ali sea port.

Visit RSA National.

GMR Group selects Hermes Logistics Technologies for Hyderabad International Airport

The implementation of state-of-the-art Hermes technology was completed in just 58 days, and is part of GMR Group’s large-scale upgrade programme

London, United Kingdom, Tuesday 6th November 2018 – Hermes Logistics Technologies (HLT) has welcomed GMR Group to their extensive client portfolio to implement Cargo Management Systems at Hyderabad International Airport (HYD), India.

HLT has signed a five-year contract with GMR Group’s subsidiary GMR Hyderabad International Airport Ltd (GHIAL), including an upgrade schedule to ensure Hyderabad Airport’s cargo terminal will continue to operate with the most sophisticated Cargo Management Systems available.

“GMR team’s requested timeline from contract signature to production was an extremely ambitious 60 days,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“I am proud to say that HLT rose to the challenge and we managed to go live just 58 days after signing the contract.

“It was a pleasure to work with GMR who are highly professional and committed their best people to work with us on this project, which was extremely helpful and enabled us to meet the implementation deadline.

“Welcoming GMR to our portfolio of international clients is another example of how HLT continues to expand globally, and we look forward to working with them further.”

GHIAL-owned and operated Hyderabad International Airport (HYD) is the sixth largest international airport in India.

“We selected Hermes Logistics Technologies for our Cargo Management Systems at Hyderabad International Airport because we need state-of-the-art, reliable software to ensure the smooth handling of cargo,” said SGK Kishore, Chief Executive Officer, GHIAL.

“Hermes was selected amongst others as they were found to be capable of meeting our needs and delivering our ambitious upgrade plans, as we seek to continuously offer the highest level of service for our customers.”

GHIAL is part of the New Delhi-headquartered GMR Group which specialises in the infrastructure sector with projects across India and around the world, including airports, energy, transportation, and urban infrastructure.

GMR today is one of the top five private airport operators globally, with a presence in India, South East Asia, and Europe.

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Picture caption – for a high-resolution version, click on the image or click here

Hyderabad International Airport (HYD), India

ABOUT HERMES LOGISTICS TECHNOLOGIES

Hermes Logistics Technologies (HLT) is a provider of Cargo Management Systems to the air cargo industry. Its core application suite includes HERMES CMS (Cargo Management System), HERMES HMS (Hub Management System) and HBI (HERMES Business Intelligence).

HERMES CMS manages all import, export, messaging, service monitoring and accounting processes for traditional cargo ground handling agents. HERMES HMS steers all inbound, outbound, messaging, SLA and accounting for airline hubs or transit shed operators. HBI is a comprehensive big data analytical tool, enabling informed management and operational decisions.

Headquartered in the United Kingdom, HLT has been pioneering, developing and evolving cargo management systems for air cargo since 2002.

All HLT applications are designed and driven by the HLT team of air cargo experts. Built with the specific requirements of air cargo handlers and airlines in mind, HLT products streamline cargo ground handling processes and maximise profits by using inbuilt best practice to reduce handling and operational errors.

Visit Hermes Logistics Technologies Ltd.

 

ABOUT GMR GROUP

It was in 1978, when Mr. G.M Rao started off with a small jute mill, and established, over 28 years later, what is known today as the GMR Group. GMR is today a major player in the infrastructure sector, with world class projects in India and abroad.

GMR Group is headquartered in New Delhi, and has been developing projects in high growth areas such as airports, energy, transportation, and urban infrastructure.

GMR Group is one of the fastest growing infrastructure enterprises in the country with a rich and diverse experience spanning three decades.

With our vibrant portfolio of projects, GMR is uniquely placed to build state of the art projects in sectors that are of critical importance in the process of development.

Using the Public Private Partnership model, the Group has successfully leveraged its core strengths to implement several iconic infrastructure projects in India.

Visit GMR Group here

 

Hermes Logistics Technologies appoints new Head of Products and Services

Jacek Lechocki joins the cargo management systems provider, as it begins work on a native Cloud-developed suite of products

London, United Kingdom, Tuesday, 14th August 2018 – Hermes Logistics Technologies (HLT) has appointed Jacek Lechocki as Head of Products and Services, as it continues to roll out its innovative new version, Hermes 5 (H5), globally.

Lechocki, who is taking the helm on the Cargo and Quality Control teams, will be responsible for Hermes’ Cargo PM, Product PM and Help Desk services, as well as heading cargo sales efforts among other areas of the business.

“As a commercial aviation enthusiast, I am very excited to be joining HLT at a time when adoption of latest technologies can drive significant efficiencies and competitive advantage for customers,” said Lechocki.

“My fascination with air cargo started at British Airways World Cargo, where I managed the global customer engagement programme for the adoption of electronic messaging and barcoding, as part of the new business transformation.

“Subsequently, I managed a portfolio of commercial and services e-business projects, including e-bookings, Cargo 2000 development and accreditation and electronic messaging and customer connections, as well as participating in IATA working groups for development of Cargo 2000, eAWB and XML data standards.”

The United Kingdom-headquartered cargo management systems provider began the global roll out of H5, capable of running within any Cloud, earlier this year, modernising the Hermes framework for seamless integration with new technologies.

“We have begun upgrading our customers to the new version of our cargo management and hub management systems, a process that involves, in brief, demos, release documentation and testing,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Our team of tech experts has already commenced the development of Hermes NG, a native Cloud-developed suite of products, offering increased value in addition to the great functionality of Hermes at its core.

“We are thrilled to welcome Jacek to the team, who brings with him a wealth of project and product management expertise from the engineering, cargo, marketing, telecommunications and Fast-Moving Consumer Goods (FMCG) industries.

HLT appointed Alexis Labonne as its new Chief Technology Officer earlier in the year.

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Picture caption – for a high-resolution version, click on the image or click here

Hermes Logistics Technologies (HLT) has appointed Jacek Lechocki as Head of Products and Services, as it continues to roll out its innovative new version, Hermes 5 (H5), globally.

Unleashing the Power of SaaS: Serverless Cloud

by Alex Labonne

What and Why

In our last newsletter, we touched on digital and why this new era has come along. One catalyst of the digital era is the commoditisation of infrastructure resources from the big Cloud Infrastructure as a Service (IaaS) providers.

This in turn creates a wonderful ecosystem for the proliferation of applications that are also commoditized; not only our hardware financing can switch to almost full Operating Expense (OPEX), but so can our software, per hour, per tonne, per throughput etc.

One would think the financial aspect (not always cheaper but certainly more manageable) would be reason enough for the adoption trend of Software as a Service (SaaS) solution for varied industries, but there are many more.

Elasticity and the ability to respond on demand to large flux of data and usage to then scale back during quieter periods allows the small guys to play with the big ones, provided they convert that traffic into business of course.

Many Cloud providers also provide SaaS components and the ability to create many additional components over and over, with de facto backup, horizontal scale, security, deployment processes, usage tracking etc., reducing development, test and deployment times to allow businesses to focus on what matters most: innovation and their market.

Finally, the flexibility, the ability to run many components and applications in a networked and loose coupled way underlines the need for SaaS adoption. Running several component versions side by side to remove older ones smoothly, deploying updates seamlessly to provide the best upgrade experience. The list goes on…

Hermes offers SaaS today

Hermes provides a version of its software fully hosted and handled in the Cloud (Azure or Amazon). Whilst it provides exactly the same functionality for a slightly cheaper overall cost, it is still deployed as a “tenant” for any given customer.

This takes away many concerns about data safety, whilst removing most infrastructure headaches for customers. It also allows us to support our customers more efficiently.

But we feel that the software commoditisation aspects, savings and dynamism, are not at their real potential by using virtual machines or containers. We still need to manage Operating Systems, patches etc., spending time we can dedicate to developing better cargo apps.

True SaaS power

The Hermes application is moving towards becoming a much more open platform, with all the trimmings one might imagine. But as the components of Hermes are broken apart, grown significantly, scaled, opened and moved to the Cloud, core system and business aspects become more complex; security, scalability, OS patching, system upgrades, RDBMS tuning, etc.

To accelerate software development, Hermes needs to leverage existing SaaS technologies to stand upon. Enter Serverless components.

Rather than deploying the Hermes stack within containers such as VMs in the Cloud, HLT will leverage existing SaaS/PaaS facilities in the Cloud to accelerate its productivity, giving our customers more innovative applications and services. No hardware, no VMs, no OS, just pure business logic and good design patterns focus.

Hermes to rendezvous with the future

As we highlighted the Digital Trend show stoppers in our previous article, one would be forgiven to see the HLT strategy as a risky move. After all some markets are not ready, nor permitting the use of public Cloud. I say public with a pinch of salt, as much of the business logic and data can actually be hidden and VPNed solely to a customer’s network.

We know that customers in different countries will adopt these technologies at different rates, depending on their government regulations, financial practices or competitive appetite. Hermes will be ready to bring great advantage to those who adopt Hermes SaaS with more granular purchase schemes and/or pay-as-you-go full OPEX financing.

UASL chooses Hermes 5 to optimise delivery of airline services at Santiago Airport

Airlines at the Chilean hub will benefit from fully integrated management tool

London, United Kingdom, Wednesday, 1st August 2018 – Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Part of the Ultramar Group, Chile-headquartered UASL is a Ground Handling Agent (GHA) at Comodoro Arturo Merino Benítez International Airport (SCL) and sister company of local cargo handling warehouses Depocargo (import) and Teisa (export).

Hermes 5 (H5), the innovative new version of Hermes’ Cargo Management System (CMS) and Hub Management System (HMS) applications, is planned to be implemented at SCL in 2018.

“The H5 implementation at UASL is a full Software as a Service (SaaS) implementation where UASL will benefit from a fast Cloud H5 deployment that could see the system live as early as Q3/18,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Once H5 is implemented at SCL, UASL will have its own, fully integrated management tool that will interface with its local community and customers, allowing for smarter process flows, messaging compliance and more control over key areas such as Customs, service management and revenue accounting.

“We are delighted to have been selected by Chile’s leading logistics group, marking HLT’s further expansion into the South American market and look forward to support UASL’s and Ultramar’s expansion plans.”

The Hermes implementation will offer UASL a single system that is configured to its needs and the changing requirements of its growing customer base.

“As an important GHA supplier in Chile, we implement solutions to comply with the quality standards for operations required by our clients,” said Christian Cood, CEO, UASL.

“After evaluating different options available in the market, we found in Hermes Logistics Technologies a world class supplier, with the experience we were looking for in the airfreight industry. We trust that this partnership with Hermes will be long-term.”

H5, which is being rolled out globally, is a full SaaS implementation capable of running within any Cloud, modernising the Hermes framework for seamless integration with new technologies.

“When I was notified about the Hermes implementation as the new operational software, I knew it was the right decision and that it would improve our processes and increase our quality standards,” added Mauricio Acevedo, Key User, UASL.

“In my 15 years of experience in the airfreight industry, I found in Hermes a solution that covers our requirements perfectly.”

Hermes commenced the global rollout of H5 earlier this year with the implementation of its CMS at ALS Cargo Terminal Co., Ltd at Noi Bai International Airport in Hanoi, Vietnam.

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Picture caption – for a high resolution version, click on the image or click here

Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Digital and Air Cargo: Seldom related to standards

by Alex Labonne

Why does digital matter?

At the risk of defining digital for a world that is already confused by the hype itself, one must understand why the digital evolution is occurring to begin with.

  • There is more data available about many more things.
  • Access to infrastructure and devices that consume and render data is more commoditised than ever thanks to the Cloud.
  • People communicate more and more digitally through social networks.

These social networks are accessible through many means, but mobile is by far the medium of choice, centring on the individual.

Where does that leave the air cargo industry? What could all these digital angles bring or disrupt?

Cargo produces a lot of events and data. From airlines to consolidators, forwarders and handlers are all constantly creating events that are rarely surfaced or shared.

One could think that the lack of standards would be reason enough, but this cannot be true, as other industries are sharing data constantly with very little standards.

Beyond the obvious benefits to the e-commerce industry in terms of refined, more precise accounting and tracking, there are other more interesting aspects of the digital trend for the cargo industry.

Automation of the warehouse, with constant feedback on the best performing configuration from AI, traffic estimation and loss prevention, shipment repurposing, exceptional shipment handling and planning (e.g. disaster relief cargo), linking to external events (weather, conflicts, etc.), insurance claim handling, predictive maintenance, the list goes on and on, and for everyone along the logistic chain.

In terms of human interaction, the ability to surface data in the Cloud on commoditised and serverless applications opens the gate to inter-agent communications, fast and simpler contract exchanges (AWB, Manifests) between service suppliers and government agencies, with little infrastructure requirements

The future is looking extremely bright, and we haven’t even scratched the surface.

What are the blockers?

Digital is happening fast primarily in the retail world, but health, energy and banking are also coming in hot. Giants, such as Amazon, are showing the world how it is done in the world of logistics, and air cargo is taking notes.

The costs are certainly a factor when it comes to digital transformation, but one of the biggest blockers is the move to the Cloud. There are still concerns about data regulations and security, sometimes unfounded, but deeply rooted in past beliefs than if one can see the database server from one’s desk, it is surely safer than out there in the ether.

The reticence is not unfounded and the new GDPR regulations certainly put the sting in data sharing. Add the hacking scandals currently all over the press into the mix and all this is enough to kick the adoption of digital transformation right into touch.

What is HLT doing about it?

The Hermes Logistics Technologies roadmap is angling for full digital transformation and towards a full Software as a Service (SaaS) platform running in the Cloud.

We believe that a platform that is open and well controlled with minimal friction in terms of infrastructure and setup is the way to help our customers fulfil their digital potential.

The ability for both ourselves and our customers to share data and events should trigger many more applications and feed AIs with what is needed for greater insights.

Over the coming weeks, we will talk about our digital roadmap, its technology components and how they could help air cargo operators and our customers.

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