Hermes Cargo Experts Team grows with two new members

Hermes welcomed two new cargo experts to the cargo team this June.

David Williams has over 26 years in cargo, holding various positions such as cargo liaison officer and Aircraft Dispatcher.

His particular field of expertise is in Ramp Operations and he is looking forward to getting involved on the NG project to share this knowledge.

He will be working with customers on both the import and export side of the operation.

Chris Meighan has extensive experience working in a number of logistics and freight forwarding roles and has worked as Cargo Agent, Export Clerk and Operations Coordinator, among others.

Chris has worked with previous versions of Hermes and he can provide expertise in all areas of the import and export process.

David and Chris not only bring in-depth cargo experience to HLT, but also experience in freight forwarding and ramp handling, which will prove invaluable as our Hermes NG apps continue expanding and offering new cargo-handling solutions.



Product Specialist, Hermes Logistics Technologies

Product Specialist, Hermes Logistics Technologies


I completed IRONMAN, why does it feel like a Hermes Implementation?

The Ironman Challenge, completed consecutively, without breaks, is considered one of the toughest physical challenges in the world.

  1. Swimming – Open water swim of 3.86 km (2.4-mile),
  2. Bicycle ride – 180.25 km cycle (112-mile) through, in this case, the Austrian mountains
  3. Running – a full 42.20 km (26.22-mile) Marathon

Professional athletes usually take 8-9 hours to complete the course, and amateurs can take up to 17 hours to reach the finish line.

I recently took part in my first Ironman competition, and during the 13:30 hours of non-stop swimming, biking and running, what was I thinking about?

Obviously, our beloved cargo industry and our Hermes software implementations.

So, what could an Ironman competition have in common with a Hermes Cargo Management System (CMS) implementation?


CMS Selection = Competition Selection

A Hermes implementation starts with the customer who selects a software provider, based on a detailed evaluation of the features, the vendor, costs etc.

In the same way, my Ironman journey started with evaluating my own ability based on completed marathons, training schedule, family commitments, costs and personal goals, this grew to encompass the swimming and cycling.


Implementation Duration = Preparation Duration

It can take up to 12 months for a mid to large sized operation to fully adopt the Hermes (CMS).

A gap analysis helps to assess the length of time required, and the bigger the gap, the longer the implementation.

Considering the various sport disciplines (swimming, cycling, and running) and the ability required in each of these; the greater the ability gap in each discipline, the longer it takes to prepare for the race.


Training = Training

A key component of every implementation is training.  The Hermes team needs to train the customer’s trainers, so they can train the end user and guarantee the best results.

Successful training significantly reduces risks, and Hermes implementations are underpinned by classroom training, which provides the foundation for the practical training, building confidence so that new users are ready for the practical side of training which culminates in the parallel run.

In the same manner, training is one of the most crucial elements in the preparation for an Ironman competition.  The hours of training increase, gradually creating strength, greater ability and experience – training started for us at eight hours a week and increased over the weeks to 18 hours as our ability and confidence grew.


Testing = Testing

The design process, the environment and all the equipment undergo rigorous testing throughout all the stages to ensure that any issues are identified and resolved as early as possible.

Preparation for the Ironman presents many variables which also require testing – equipment (wetsuit, bike, etc.), whilst testing personal ability through simulation training sessions or other competitions such as taking part in an Olympic Triathlon, Marathon & Half Ironman (1.9km swim, 90km ride, 21.1km run).

Just like during a Hermes Implementation, tests are used to validate readiness of equipment, the user and the mind, to make sure that everything is ready on the go-live date.


Go-Live Day = Competition Day

The long meticulous preparation is all done with the final goal in mind, the go-live.

The go-live day sees the culmination of all the hard work put in by the customer and the pay-off is euphoria when everything works smoothly, all processes and features working together handling ‘live’ cargo.

Competition day is the triathlete’s goal.  The triathlete had worked together with his training & support crew for many months to reach this moment in the knowledge that the planning, the physical endurance of the athlete, the mental preparation and attitude, will come together on the one day with equal delight.


 Stabilization Period = Recovery Time

After completing such an energy consuming feat, the triathlete needs to take a break to recover, and reflect on the benefits and experience gained from the achievement before returning to a controlled training regime.

An implementation going live is equally demanding and the customer, alongside the Hermes team, needs to allow the system to stabilize, manage any changes and ensure a stable efficient operation.

Coordinating how the entire process developed and looking at any potential for improvement is always a key step following completion of implementation or competition…

My personal journey and proper preparation allowed me to walk away without injury or exhaustion, which is also achieved with our customers’ implementations following proper preparation.


Next Implementation = Next Competition

Each implementation is different, as are the conditions and terrain for the triathlete, but with planning and commitment, a successful implementation, just like a successful Ironman sees the teams’ excitement looking towards the next commitment.





Interview at Air Cargo Europe – Watch the Video

Hermes’ Alex Labonne and Yuval Baruch spoke to Reji John of the STAT Trade Times about the enabling role of Hermes Logistics Technologies in the digital transformation journey of the air freight industry. Other topics covered included: The importance of the digital solutions being made available on cloud; the issue of security of information on the cloud and the bigger picture of technology being at the centre of air freight industry’s future.


UASL (Ultramar Group) selects Hermes NG the latest modular cargo management ecosystem Hermes NG for Santiago Airport Chile

After a successful go-live with Hermes 5, UASL adopts Hermes NG Business Intelligence module to improve efficiency and meet Customs’ requirements

Chile-based ground handler UASL of the Ultramar Group is the launch customer for Hermes NG, a Cloud-hosted, fully modular, pay-as-you-go cargo management ecosystem.

UASL will use Hermes NG’s Business Intelligence (BI) module for event reporting and analysis at Santiago Airport (SCL) to improve handling efficiency and boost handling times to meet Customs’ service requirements.

UASL chose the BI module of Hermes NG after Hermes’ flagship cargo management system, Hermes 5 (H5), was completed in quarter four last year.

“BI generates smart data, not just data, and the app’s in-built event reporting means users can look into when, where and why issues like bottle-necks arise, at any point in the cargo handling process,” said Alex Labonne, Chief Technology Officer (CTO), Hermes.

“This event-based data can then be used to make informed and targeted operations level decisions that improve both efficiency and reporting.”

Hermes NG is built on the technology behind H5, and its modules can be used as standalone applications or to expand the cargo management capability of H5.

“We went with the BI module of Hermes NG because of its well-designed and easy to learn user interface that makes adoption natural and simple,” said Diego Castillo, Operational Project Manager, UASL.

“It is still uncommon to use advanced systems like Hermes NG for business insights in the cargo logistics industry in Chile, so the BI module will give us an edge over our competitors.”

UASL will be the first company globally to adopt Hermes NG when the final testing phase wraps up at the end of this month.

“As a modular system, customers can choose individual NG apps on a need-to-use basis, and because Hermes NG is entirely Cloud-hosted, there is no need for servers or data-infrastructure, reducing capital expenditure significantly,” said Mr Labonne.

“Hermes NG, as a cargo management ecosystem, creates real value for our customers and their business partners while marking the launch of a new kind of business model.”

Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Hermes NG: Watch our video

Hermes NG (Next Generation) is the next step in the evolution of the Hermes 5 (H5) Cargo Management System which was released in 2017.

Adopting and building on key features of H5 which remains at its core, Hermes NG is a fully modular, Cloud-hosted cargo management ecosystem, that operates a monthly pay-as-you-go model.

Watch our video to learn more:




Hermes NG – the future is in the Cloud



Hermes NG is entirely Cloud-hosted, so there is no need for additional IT infrastructure saving on capital expenditure.

Click on the image for full size version.


Hermes NG (Next Generation) is the next step in the evolution of the Hermes 5 (H5) Cargo Management System which was released in 2017.

Adopting and building on key features of H5 which remains at its core, Hermes NG is a fully modular, Cloud-hosted cargo management ecosystem, that operates a monthly pay-as-you-go model.

This means that users can pick and choose exactly which applications they want and need from Hermes NG, to solve specific problems and improve efficiency in targeted areas.

Being able to choose exactly what you want and don’t want from Hermes NG saves on monthly costs, and because it is entirely Cloud-hosted, there is no need for additional IT infrastructure such as servers, which also saves on capital expenditure.

Data is at the heart of Hermes NG, and with its in-built event reporting, the data Hermes NG gathers is both smart and meaningful, users can know when, where, and why an issue has arisen, and use the data to make operational decisions.

Hermes’ NG Cloud-hosted apps allow for cargo check in, any time, anywhere, and access and usage rights can be granted and managed for all members in the supply chain, from agents, to authorities.

E-checkin, Track&Trace, Slot Booking and Business Intelligence are only some of the stand-alone applications that make up Hermes NG.

For more information, The Hermes team will all be available throughout Air Cargo Europe, from 4th to 7th June at Messe München to talk about the software that takes cargo management to the Cloud.

We will be serving refreshments and there will be opportunity to charge your phone as well.

You can find us at Booth 300C in Hall B1, so stop by, say hello and have a chat.

To book a one to one interview with Hermes at Air Cargo Europe, click here.


Join us at Air Cargo Europe for the latest on Hermes NG

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

We are pleased to announce that Hermes will be exhibiting at Air Cargo Europe this June, and I would like to invite you to join us as we launch our latest Cargo Management System, Hermes NG.

Stop by Stand 300C, Hall B1, to recharge your phone, and yourself, with snacks and drinks, and find out more about the new NG ecosystem that takes cargo management to the Cloud.

At the conference you can learn about:

  • The new Cloud-based system that removes the need for capital expenditure
  • How Hermes NG will connect the supply chain with open interfaces and data sharing
  • Santiago Airport smart data implementation with Hermes NG Business Intelligence (BI) module

Alex Labonne, Chief Technology Officer, Jacek Lechocki, Head of Products and Services, and I will be available throughout the show and we hope to see you there!

For a sneak peak into what’s on offer with Hermes NG, click here.

To book a one to one interview with Hermes at Air Cargo Europe, click here.


Getting on board with Hermes

Jacek Lechocki, Head of Products and Services, Hermes Logistics Technologies

Getting on board with Hermes

 There is a myriad of reasons why cargo handlers and airports across the world adopt Hermes systems, from a desire to decrease handling times and increase reliability, to automating and consolidating processes, to providing operational reporting and insights that improve a company’s management and overall business performance.

Hermes Logistics Technologies (HLT) strongly recommends that each implementation begins with an in-depth business study, conducted by HLT’s team of cargo experts.  This is to understand existing key operational processes and to determine how the Hermes system should be set up and configured for optimal cargo handling performance.

These business studies document the proposed processes but also provide recommendations on specific areas of customisation which may be required, such as links to local customs systems.

Once the business study has been signed off, implementation is not just about technical knowhow and upgrades, a large part of a Hermes implementation is about the staff who will be using the system once it’s in place.

One of the key aspects of a successful implementation is developing a strong cargo key users’ team to support the implementation, and to own and manage the system once it is installed and working.

This team plays a key role, not only in understanding the Hermes system, but in preparing the user communities for change which a new system inevitably brings.  This can be done via roadshows, posters, handouts as well as dedicated classrooms or project offices.

HLT strongly advocates a “train the trainer” approach, to ensure that training capabilities reside with the customer, particularly where Hermes is being installed across multiple sites.

We work together with the key users to not only train and upskill staff members, so they can pass on the knowledge to the whole team, but also to ensure that they can take full advantage of Hermes’ advanced features and are in position to provide first level support to their users.

Following implementation, Hermes provides continued customer support and can provide refresher training to customers, so they can stay on top of updates and developments in their business.

This close relationship we have with our customers means that our communication is mutually beneficial and the feedback and questions that they provide means we can continuously work on upgrading and developing our software to meet their and overall industry needs.

The logistics industry is still evolving, and customer support and training is key in bringing new ideas into a community which can sometimes be resistant to change and adds a personal dimension to implementing new technologies.



Hermes leading growth

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

This year’s IATA World Cargo Symposium (WCS) in Singapore created a productive opportunity to speak to some of you, gain feedback and expert insights into the air cargo industry.

It was particularly interesting to attend talks about e-commerce and the shifts in volume from traditional large air cargo shipments to small airmail packages.

It appears that the shift in consumer behaviour will continue to drive the need for highly efficient air cargo handling as incumbents like Alibaba and Amazon continue to redefine the fulfilment standards.

As the air cargo industry evolves, Hermes evolves with it, continuing to develop new technologies and solutions, and growing our company.

We are approaching the test date of our first Hermes NG apps with a European customer later this month and will be releasing news about LUG Hamburg’s adoption of Hermes 5 in the near future.

In January’s newsletter we mentioned some of the new members of staff who joined our UK office to work on Hermes NG, and now we are pleased to announce that our India office has grown in size and continues to do so.

To find out more about all of Hermes’ newest team members, click here.

In this month’s newsletter, Jacek Lechocki, Head of Products and Services, writes about how training a good champions team is vital in the implementation process, and provides some insights into key considerations that have to be taken into account when moving to Hermes’ cargo management systems.

Click here to read.

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