Hermes NG – the future is in the Cloud

 

 

Hermes NG is entirely Cloud-hosted, so there is no need for additional IT infrastructure saving on capital expenditure.

Click on the image for full size version.

 

Hermes NG (Next Generation) is the next step in the evolution of the Hermes 5 (H5) Cargo Management System which was released in 2017.

Adopting and building on key features of H5 which remains at its core, Hermes NG is a fully modular, Cloud-hosted cargo management ecosystem, that operates a monthly pay-as-you-go model.

This means that users can pick and choose exactly which applications they want and need from Hermes NG, to solve specific problems and improve efficiency in targeted areas.

Being able to choose exactly what you want and don’t want from Hermes NG saves on monthly costs, and because it is entirely Cloud-hosted, there is no need for additional IT infrastructure such as servers, which also saves on capital expenditure.

Data is at the heart of Hermes NG, and with its in-built event reporting, the data Hermes NG gathers is both smart and meaningful, users can know when, where, and why an issue has arisen, and use the data to make operational decisions.

Hermes’ NG Cloud-hosted apps allow for cargo check in, any time, anywhere, and access and usage rights can be granted and managed for all members in the supply chain, from agents, to authorities.

E-checkin, Track&Trace, Slot Booking and Business Intelligence are only some of the stand-alone applications that make up Hermes NG.

For more information, The Hermes team will all be available throughout Air Cargo Europe, from 4th to 7th June at Messe München to talk about the software that takes cargo management to the Cloud.

We will be serving refreshments and there will be opportunity to charge your phone as well.

You can find us at Booth 300C in Hall B1, so stop by, say hello and have a chat.

To book a one to one interview with Hermes at Air Cargo Europe, click here.

 

Join us at Air Cargo Europe for the latest on Hermes NG

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

We are pleased to announce that Hermes will be exhibiting at Air Cargo Europe this June, and I would like to invite you to join us as we launch our latest Cargo Management System, Hermes NG.

Stop by Stand 300C, Hall B1, to recharge your phone, and yourself, with snacks and drinks, and find out more about the new NG ecosystem that takes cargo management to the Cloud.

At the conference you can learn about:

  • The new Cloud-based system that removes the need for capital expenditure
  • How Hermes NG will connect the supply chain with open interfaces and data sharing
  • Santiago Airport smart data implementation with Hermes NG Business Intelligence (BI) module

Alex Labonne, Chief Technology Officer, Jacek Lechocki, Head of Products and Services, and I will be available throughout the show and we hope to see you there!

For a sneak peak into what’s on offer with Hermes NG, click here.

To book a one to one interview with Hermes at Air Cargo Europe, click here.

 

Getting on board with Hermes

Jacek Lechocki, Head of Products and Services, Hermes Logistics Technologies

Getting on board with Hermes

 There is a myriad of reasons why cargo handlers and airports across the world adopt Hermes systems, from a desire to decrease handling times and increase reliability, to automating and consolidating processes, to providing operational reporting and insights that improve a company’s management and overall business performance.

Hermes Logistics Technologies (HLT) strongly recommends that each implementation begins with an in-depth business study, conducted by HLT’s team of cargo experts.  This is to understand existing key operational processes and to determine how the Hermes system should be set up and configured for optimal cargo handling performance.

These business studies document the proposed processes but also provide recommendations on specific areas of customisation which may be required, such as links to local customs systems.

Once the business study has been signed off, implementation is not just about technical knowhow and upgrades, a large part of a Hermes implementation is about the staff who will be using the system once it’s in place.

One of the key aspects of a successful implementation is developing a strong cargo key users’ team to support the implementation, and to own and manage the system once it is installed and working.

This team plays a key role, not only in understanding the Hermes system, but in preparing the user communities for change which a new system inevitably brings.  This can be done via roadshows, posters, handouts as well as dedicated classrooms or project offices.

HLT strongly advocates a “train the trainer” approach, to ensure that training capabilities reside with the customer, particularly where Hermes is being installed across multiple sites.

We work together with the key users to not only train and upskill staff members, so they can pass on the knowledge to the whole team, but also to ensure that they can take full advantage of Hermes’ advanced features and are in position to provide first level support to their users.

Following implementation, Hermes provides continued customer support and can provide refresher training to customers, so they can stay on top of updates and developments in their business.

This close relationship we have with our customers means that our communication is mutually beneficial and the feedback and questions that they provide means we can continuously work on upgrading and developing our software to meet their and overall industry needs.

The logistics industry is still evolving, and customer support and training is key in bringing new ideas into a community which can sometimes be resistant to change and adds a personal dimension to implementing new technologies.

 

 

Hermes leading growth

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

This year’s IATA World Cargo Symposium (WCS) in Singapore created a productive opportunity to speak to some of you, gain feedback and expert insights into the air cargo industry.

It was particularly interesting to attend talks about e-commerce and the shifts in volume from traditional large air cargo shipments to small airmail packages.

It appears that the shift in consumer behaviour will continue to drive the need for highly efficient air cargo handling as incumbents like Alibaba and Amazon continue to redefine the fulfilment standards.

As the air cargo industry evolves, Hermes evolves with it, continuing to develop new technologies and solutions, and growing our company.

We are approaching the test date of our first Hermes NG apps with a European customer later this month and will be releasing news about LUG Hamburg’s adoption of Hermes 5 in the near future.

In January’s newsletter we mentioned some of the new members of staff who joined our UK office to work on Hermes NG, and now we are pleased to announce that our India office has grown in size and continues to do so.

To find out more about all of Hermes’ newest team members, click here.

In this month’s newsletter, Jacek Lechocki, Head of Products and Services, writes about how training a good champions team is vital in the implementation process, and provides some insights into key considerations that have to be taken into account when moving to Hermes’ cargo management systems.

Click here to read.

Hermes Logistics Technologies grows India and UK teams as global demand accelerates for H5 system

Hermes recruits new staff for its India and UK offices to enhance tech and business development following growing global demand for H5 cargo management system

London, UK, Monday 25 February 2019 – Hermes Logistics Technologies (HLT) continues to expand its teams in India and the UK as their flagship cargo management system (CMS), Hermes 5 (H5) is adopted by cargo ground handlers, airlines and airports across the globe.

Specialised staff in the Development, Cargo and Quality Assurance teams, will build on Hermes’ all-round capabilities in creating new technologies, applications and business analysis with the Customer Service team providing support.

“We are growing our teams in India and the UK to allow us to continue the development of new applications as part of our Hermes NG suite which will complement H5’s software as a service (SaaS) Cloud offering,” said Yuval Baruch, Chief Executive Officer, Hermes Logistics Technologies.

“By growing our presence in India, we will be able to strengthen quality assurance and quality control, and in addition, provide a more tailored response to our Asian customers.”

Atul Kumbhare joins the team bringing 20 years’ industry experience to Hermes’ India office in Pune, where he will lead the development team and work with Manager and Head of Quality Control, Sachin Gokhale whose career in project management and process implementations also spans nearly two decades.

The UK office has welcomed Nishant Singh and Steve Palmer who will contribute a combined experience of 43 years in global digital system architecture to work on the development of Hermes NG, with the support of new staff set to join later this year.

“As Hermes continues to develop its core products to meet the demands of a growing customer base, we are pleased to welcome new members to our global team to provide support and innovation to our digital solution portfolio,” said Alexis Labonne, Chief Technology Officer, Hermes Logistics Technologies.

Hermes NG, a modular, pay-as-you-go cargo management system which gives functionality across devices began development in 2018 and goes to trial later next month.

The latest implementation of H5 took place at Luxembourg Airport for LuxairCARGO when the first phase of the CMS was completed at the end of 2018, and the second phase is set for deployment in Q2 this year.

H5 has a fast-growing presence in Asia following the success of its first implementation at Hanoi Airport, Vietnam in April 2018, it will soon go-live at Dubai World Central with RSA National and Hyderabad Airport, India, where HLT signed a five-year contract with GMR Group to provide rolling upgrades to the system.

H5 has also been adopted by UASL (Ultramar Group) at Santiago Airport in Chile, and by LUG at their newly acquired Hamburg terminal.

 

Atul Kumbhare (left) joins the team at the India office in Pune, where he will lead the development team and work with Manager and Head of Quality Control, Sachin Gokhale (right) with Dipali Zinjad, Domain Expert, pictured centre.

 

Phase one of Hermes 5 implementation completed at Luxembourg airport


The system will provide operational enhancements and data analysis to one of the world’s busiest cargo hubs

London, United Kingdom, Tuesday, 8th June 2019 – The first phase of the implementation of Hermes 5 (H5) Cargo Management System (CMS) has been successfully completed at Luxembourg Airport.

The H5 system was customised for LuxairCARGO, one of the largest ground handlers in the world, that processes a yearly total of one million tonnes of air freight.

Luxembourg Airport’s central location in Europe means that it plays a vital role in trucking routes across the continent, and the custom version of H5 implemented at Luxembourg Airport provides advanced trucking functionality.

The upgraded version of H5 also includes features such as a new Customs interface, designed to help speed up cross-border Customs clearance, as well as real-time tracking functionality and data analysis, which reduces delays and backlogs.

The new version of H5, which will be fully implemented by mid 2019, also consolidates Customs documents for one inbound shipment, increasing administrative and cargo processing efficiency.

“For one inbound flight to Luxembourg Airport, there can be as many as 20 different trucks which transport its payload onto the next leg of its journey,” said Laurent Jossart, Executive Vice-President, LuxairCARGO.

“This tailored version of H5 will help LuxairCARGO to handle one million tonnes of airfreight cargo a year and save significantly on time and costs.”

H5 is the latest version of the Hermes cargo management application offering the latest best-of-breed functionality, a contemporary user interface / user experience delivered through a robust Cloud infrastructure.

The H5 CMS provides further flexibility in key areas in both management and operations, improving service management, revenue accounting, automation of processes, and avoiding Service Level Agreement (SLA) failures.

“We successfully migrated to the Hermes 5 Cargo System in October 2018,” said Jossart.

“Hermes 5 not only provides the level of automation we require, but also guarantees the possibility to interface with all our other existing operational systems.

“Hermes has also allowed us to enhance our quality and has contributed to a standardisation of our processes.

“During the implementation, the Hermes Logistics Technologies (HLT) team of cargo and technical experts provided on-site support to LuxairCARGO, which meant the system went live successfully and in very good timing.”

H5, which is being rolled out globally, also has software as a service (SaaS) implementation capable of running within any Cloud Service, allowing the Hermes framework to seamlessly integrate with any internet enabled devices.

Hermes commenced the global rollout of H5 earlier in 2018 with the implementation of its CMS at ALS Cargo Terminal Co, Ltd at Noi Bai International Airport in Hanoi (HAN), Vietnam followed by UASL (Ultramar Group) at Comodoro Arturo Merino Benítez International Airport (SCL) in Santiago, Chile, GMR Group at Hyderabad International airport (HYD) in Hyderabad, India, and most recently with RSA National at Dubai Air Cargo Terminal (DXB), Dubai.

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Laurent Jossart, Executive Vice-President, LuxairCARGO

About Hermes Logistics Technologies Ltd.

Hermes Logistics Technologies (HLT) is a provider of Cargo Management Systems to the air cargo industry. Its core application suite includes Hermes CMS (Cargo Management System), Hermes HMS (Hub Management System) and HBI (Hermes Business Intelligence).

Hermes CMS manages all import, export, messaging, service monitoring and accounting processes for traditional cargo ground handling agents. Hermes HMS steers all inbound, outbound, messaging, SLA and accounting processes for airline hubs or transit shed operators. HBI is a comprehensive big data analytical tool, enabling informed management and operational decisions.

Headquartered in the United Kingdom, HLT has been pioneering, developing and evolving cargo management systems for air cargo since 2002.

All HLT applications are designed and driven by the HLT team of air cargo experts. Built with the specific requirements of air cargo handlers and airlines in mind, HLT products streamline cargo ground handling processes and maximise profits by using inbuilt best practice to reduce handling and operational errors.

Visit Hermes Logistics Technologies Ltd.

RSA National opts for innovative Hermes 5 to ensure high service level at Dubai Air Cargo Terminal

 RSA National to take full advantage of the leading Cargo Management System from Hermes Logistics Technologies (HLT), called Hermes 5 SaaS (H5), HLT’s managed Cloud H5 variant

London, United Kingdom, Thursday 15th November 2018 – Hermes Logistics Technologies has been selected as the new Cargo Management System (CMS) provider for UAE-based logistics specialist RSA National (RSAN).

As a leading provider of CMS Hub Management System (HMS) and Hermes Business Intelligence (HBI), Hermes will optimise cargo handling capabilities for RSAN at its new flagship air cargo terminal at Dubai World Central.

Hermes 5 (H5) is the latest version of the Hermes application offering the latest best-of-breed functionality, a contemporary User Interface / User Experience delivered through a robust cloud infrastructure.

“This will be a full SaaS Hermes 5 implementation and we anticipate a quick implementation of fewer than three months from contract to go-live,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“We are particularly proud that RSA National selected Hermes after they identified our close fit to their vision and strategy as well as the high level of Hermes responsiveness,” Baruch added.

RSAN is a new joint venture between US-based National and UAE-based RSA Global, and is an integrator offering multimodal supply chain solutions focused primarily on the e-commerce, perishables, government, humanitarian, and retail sectors.

H5 will provide RSAN with its own, fully integrated management tool that will interface with its local community and customers, allowing for smarter process flows as well as messaging compliance.

The Hermes implementation will also give RSAN more control over key areas such as Customs, Service Management, and Revenue Accounting, offering the supply chain specialist a single system that is configured to its needs and the requirements of its customer base.

“RSA National is very pleased to partner with Hermes to provide a best-in-class platform, through which we can continue to provide seamless solutions to our customers,” said Abhishek Ajay Shah, Co-Founder and CEO of RSA Global.

“Our steadfast goal is to steer our operations with utmost visibility and control, and to extend the same facility to our customers.

“We believe that Hermes’ CMS is the perfect tool for RSA National to realise this objective.”

H5, which is being rolled out globally, is a full SaaS implementation capable of running within any Cloud, modernising the Hermes framework for seamless integration with new technologies.

Hermes commenced the global rollout of H5 earlier this year with the implementation of its CMS at ALS Cargo Terminal Co, Ltd at Noi Bai International Airport in Hanoi (HAN), Vietnam followed by LuxairCARGO at Luxemburg Airport (LUX), and recently at UASL (Ultramar Group) at Comodoro Arturo Merino Benítez International Airport (SCL).

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Picture caption – for a high-resolution version, click on the image or click here

UAE-based logistics specialist, RSA National.

 

ABOUT HERMES LOGISTICS TECHNOLOGIES

Hermes Logistics Technologies (HLT) is a provider of Cargo Management Systems to the air cargo industry. Its core application suite includes HERMES CMS (Cargo Management System), HERMES HMS (Hub Management System) and HBI (HERMES Business Intelligence).

HERMES CMS manages all import, export, messaging, service monitoring and accounting processes for traditional cargo ground handling agents. HERMES HMS steers all inbound, outbound, messaging, SLA and accounting for airline hubs or transit shed operators. HBI is a comprehensive big data analytical tool, enabling informed management and operational decisions.

Headquartered in the United Kingdom, HLT has been pioneering, developing and evolving cargo management systems for air cargo since 2002.

All HLT applications are designed and driven by the HLT team of air cargo experts.

Built with the specific requirements of air cargo handlers and airlines in mind, HLT products streamline cargo ground handling processes and maximise profits by using inbuilt best practice to reduce handling and operational errors.

Visit Hermes Logistics Technologies Ltd.

 

ABOUT RSA NATIONAL

RSA National is a multimodal supply chain solution provider formed from a JV between third party logistics specialists RSA Global, and freight forwarding and logistics experts National Air Cargo.

RSA National is poised to provide best-in-class contract logistics, cold chain, international freight, transportation and chemical logistics solutions to the air transport, pharmaceutical, perishable, military and other industries.

RSA National’s multimodal logistics hub is situated in Dubai South between Al Maktoum International Airport and Jebel Ali sea port.

Visit RSA National.

GMR Group selects Hermes Logistics Technologies for Hyderabad International Airport

The implementation of state-of-the-art Hermes technology was completed in just 58 days, and is part of GMR Group’s large-scale upgrade programme

London, United Kingdom, Tuesday 6th November 2018 – Hermes Logistics Technologies (HLT) has welcomed GMR Group to their extensive client portfolio to implement Cargo Management Systems at Hyderabad International Airport (HYD), India.

HLT has signed a five-year contract with GMR Group’s subsidiary GMR Hyderabad International Airport Ltd (GHIAL), including an upgrade schedule to ensure Hyderabad Airport’s cargo terminal will continue to operate with the most sophisticated Cargo Management Systems available.

“GMR team’s requested timeline from contract signature to production was an extremely ambitious 60 days,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“I am proud to say that HLT rose to the challenge and we managed to go live just 58 days after signing the contract.

“It was a pleasure to work with GMR who are highly professional and committed their best people to work with us on this project, which was extremely helpful and enabled us to meet the implementation deadline.

“Welcoming GMR to our portfolio of international clients is another example of how HLT continues to expand globally, and we look forward to working with them further.”

GHIAL-owned and operated Hyderabad International Airport (HYD) is the sixth largest international airport in India.

“We selected Hermes Logistics Technologies for our Cargo Management Systems at Hyderabad International Airport because we need state-of-the-art, reliable software to ensure the smooth handling of cargo,” said SGK Kishore, Chief Executive Officer, GHIAL.

“Hermes was selected amongst others as they were found to be capable of meeting our needs and delivering our ambitious upgrade plans, as we seek to continuously offer the highest level of service for our customers.”

GHIAL is part of the New Delhi-headquartered GMR Group which specialises in the infrastructure sector with projects across India and around the world, including airports, energy, transportation, and urban infrastructure.

GMR today is one of the top five private airport operators globally, with a presence in India, South East Asia, and Europe.

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Picture caption – for a high-resolution version, click on the image or click here

Hyderabad International Airport (HYD), India

ABOUT HERMES LOGISTICS TECHNOLOGIES

Hermes Logistics Technologies (HLT) is a provider of Cargo Management Systems to the air cargo industry. Its core application suite includes HERMES CMS (Cargo Management System), HERMES HMS (Hub Management System) and HBI (HERMES Business Intelligence).

HERMES CMS manages all import, export, messaging, service monitoring and accounting processes for traditional cargo ground handling agents. HERMES HMS steers all inbound, outbound, messaging, SLA and accounting for airline hubs or transit shed operators. HBI is a comprehensive big data analytical tool, enabling informed management and operational decisions.

Headquartered in the United Kingdom, HLT has been pioneering, developing and evolving cargo management systems for air cargo since 2002.

All HLT applications are designed and driven by the HLT team of air cargo experts. Built with the specific requirements of air cargo handlers and airlines in mind, HLT products streamline cargo ground handling processes and maximise profits by using inbuilt best practice to reduce handling and operational errors.

Visit Hermes Logistics Technologies Ltd.

 

ABOUT GMR GROUP

It was in 1978, when Mr. G.M Rao started off with a small jute mill, and established, over 28 years later, what is known today as the GMR Group. GMR is today a major player in the infrastructure sector, with world class projects in India and abroad.

GMR Group is headquartered in New Delhi, and has been developing projects in high growth areas such as airports, energy, transportation, and urban infrastructure.

GMR Group is one of the fastest growing infrastructure enterprises in the country with a rich and diverse experience spanning three decades.

With our vibrant portfolio of projects, GMR is uniquely placed to build state of the art projects in sectors that are of critical importance in the process of development.

Using the Public Private Partnership model, the Group has successfully leveraged its core strengths to implement several iconic infrastructure projects in India.

Visit GMR Group here

 

Hermes Logistics Technologies appoints new Head of Products and Services

Jacek Lechocki joins the cargo management systems provider, as it begins work on a native Cloud-developed suite of products

London, United Kingdom, Tuesday, 14th August 2018 – Hermes Logistics Technologies (HLT) has appointed Jacek Lechocki as Head of Products and Services, as it continues to roll out its innovative new version, Hermes 5 (H5), globally.

Lechocki, who is taking the helm on the Cargo and Quality Control teams, will be responsible for Hermes’ Cargo PM, Product PM and Help Desk services, as well as heading cargo sales efforts among other areas of the business.

“As a commercial aviation enthusiast, I am very excited to be joining HLT at a time when adoption of latest technologies can drive significant efficiencies and competitive advantage for customers,” said Lechocki.

“My fascination with air cargo started at British Airways World Cargo, where I managed the global customer engagement programme for the adoption of electronic messaging and barcoding, as part of the new business transformation.

“Subsequently, I managed a portfolio of commercial and services e-business projects, including e-bookings, Cargo 2000 development and accreditation and electronic messaging and customer connections, as well as participating in IATA working groups for development of Cargo 2000, eAWB and XML data standards.”

The United Kingdom-headquartered cargo management systems provider began the global roll out of H5, capable of running within any Cloud, earlier this year, modernising the Hermes framework for seamless integration with new technologies.

“We have begun upgrading our customers to the new version of our cargo management and hub management systems, a process that involves, in brief, demos, release documentation and testing,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Our team of tech experts has already commenced the development of Hermes NG, a native Cloud-developed suite of products, offering increased value in addition to the great functionality of Hermes at its core.

“We are thrilled to welcome Jacek to the team, who brings with him a wealth of project and product management expertise from the engineering, cargo, marketing, telecommunications and Fast-Moving Consumer Goods (FMCG) industries.

HLT appointed Alexis Labonne as its new Chief Technology Officer earlier in the year.

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Picture caption – for a high-resolution version, click on the image or click here

Hermes Logistics Technologies (HLT) has appointed Jacek Lechocki as Head of Products and Services, as it continues to roll out its innovative new version, Hermes 5 (H5), globally.

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