Tech in 2020

Alexis Labonne, CTO, Hermes

E-commerce was one of the best performing sectors in 2019, and it is set to continue as one of the most important areas for growth in 2020.

As spending power increases for consumers in growing economies, and shopping habits evolve across the world, Hermes’ digital cargo management solutions help keep our customers ahead of the changes in the market in the coming year.

In 2020, we will start to see how predictive analytics can benefit companies’ supply chains from optimising operational strategies to accurately allocating space and resources to meet rises and falls in demand before they take place.

Artificial Intelligence (AI) will also play a more vital role in enhancing the supply chain for far smoother experiences in all cargo types by providing the right level of automation to the right people.

In anticipation of these developments and the growth of e-commerce, the Hermes product range will grow with the addition of slot management and slot booking apps set to go live later this year.

The Hermes NG Business Intelligence (BI) module, which launched last year, will be particularly valuable in taking advantage of these benefits, and its data lakes are set for additional enhancements in the coming year.

We are gearing our products to go well beyond Air Waybill (AWB) cargo traffic in order to support varying cargo types such as e-commerce, mail, and loose cargo.

Hermes 5, our core, in-warehouse product will also be receiving advanced upgrades to its Mail handling, and native mobile companion apps, and will provide full AWS as a cloud-based Service as a Solution (SaaS).

In 2020, we will see new products emerging with entirely new markets for competition as data-tools and data-sharing become standard in the industry.

The air cargo community, that has embraced digitalisation, must now start to move to the next level, where the data that we are all generating is used productively, not just for individual companies, but the industry as a whole.

The power of AI and data – Hermes in 2020

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

The air cargo industry is looking to 2020 for a reprieve from 2019’s slowdown, and at Hermes Logistics Technologies (HLT) we are working hard to develop advanced tech solutions to help our customers adapt and be agile in the evolving market.

Last year we launched our Business Intelligence (BI) module for Hermes NG that allows customers to leverage the data our systems generate to make business decisions for supply chain and operations optimisation.

In 2020 the benefits of AI and machine learning will begin to bring real results to companies, and we have some announcements and events lined up regarding this – stay tuned.

The power of data and digitalisation brings benefits beyond individual companies and will positively impact the greater industry.

The HLT team will be attending industry events to get the cargo community talking about how the power of data will revolutionise air cargo.

Jacek Lechocki, our head of products and services will be attending Air Cargo India in Mumbai from 25th-27th Feb, and Yuval Baruch, CEO and Alexis Labonne, CTO, will be attending the World Cargo Symposium (WCS) in Turkey from 10-12 March.

If you’d like to arrange a meeting with us at either of these events, please let us know your availability and send us an email.



Etihad extends contract with Hermes Logistics Technologies to upgrade cargo management system to Hermes 5

H5 will bring usability improvements, advanced integration with external applications, and open up business intelligence capabilities,

London, UK, Monday 16th December 2019 – Hermes Logistics Technologies (HLT) has extended its contract with Etihad Aviation Group and will begin upgrading Etihad’s Cargo Management System (CMS) to the latest version of Hermes 5 (H5).

H5 will bring usability improvements, advanced integration with external applications, and open up business intelligence capabilities, which can be used with AI and machine learning algorithms to optimise business and handling processes.

“We are delighted with the contract renewal with Etihad Aviation Group as it confirms HLT as a core strategic partner as they make major infrastructure upgrades to their hub in Abu Dhabi,” said Yuval Baruch, Chief Executive Officer (CEO), HLT.

“H5 will provide the latest generation of data solutions to enable next level business and cargo-handling process enhancements as the hub embraces the digital revolution and upgrades its e-commerce and pharma processing facilities.”

H5 creates a cargo management ecosystem where external actors in the supply chain and third-party applications will all be able to collaborate seamlessly.

“Etihad and Hermes Logistics Technologies have been collaborating since 2015 and we welcome the latest digital solution offered by our trusted partners,” said Frank Meyer, Chief Digital Officer, Etihad Aviation Group.

“By upgrading to Hermes 5, we will have a digital solution tailored to Etihad’s needs, focusing on improving our cargo operations providing a seamless experience for our customers.”

In addition to being open to external applications, H5 also forms the core of Hermes NG, a cloud-based suite of cargo management applications that include Business Intelligence (BI), Track&Trace, and eCheckin for customised cargo management solutions.

“Our UK business analysis team joined our new development team from India on-site to complete significant upgrades to Etihad’s current CMS laying the groundwork for the H5 implementation process,” said Jacek Lechocki, Head of Product and Services, HLT.

“Hermes teams will be working closely with Etihad again to execute the next steps in the upgrade path, ensuring they reap the benefits of the latest, world-leading, CMS functionality available in H5.”

Hermes NG’s modules can be used on a pay-as-you-go basis, and as a cloud-based system, no extra IT infrastructure is required to host them, allowing for maximum flexibility and savings on capital expenditure.


November Newsletter Intro

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

November Newsletter Intro

Hermes Logistics Technologies is spearheading cargo management innovation with our latest cargo management system (CMS) Hermes 5(H5).

Our partners have been upgrading to this industry-leading system across the world, and Menzies Aviation has opted to move their entire network to H5, to take advantage of its advanced connectivity, cloud functionality, and its event-based approach to data.

To read more about Menzies’ adoption of H5, click here.

Event-based data is all about seeing data as part of a larger context, which creates meaningful and shareable information that can be controlled both to protect intellectual property but also to improve performance across the supply chain.

Alex Labonne, Hermes’ Chief Technology Officer spoke at this year’s Air Cargo Handling Logistics (ACHL) conference about how event-based data is good for businesses and the whole industry, like a crystal ball…

To find out more click here.

Creating a Crystal Ball for Cargo Management

Creating a Crystal Ball for cargo management

Events over data by Alex Labonne

Data is like oil; it needs to be extracted and refined to be consumed. And just like oil, we use it to power the machines that our businesses rely on. Data is also overtaking oil as a world commodity.

But data, unlike oil, increases in quantity, and as its quantity increases, its usefulness and value increases also.

Big tech companies have been taking advantage of the growing flow of data generated by their platforms for years now, and it is time for the cargo industry to do the same.

Every actor in the supply chain is sitting on highly valuable data, that when harnessed efficiently, can be used for cost prediction, revenue modelling, and creating new markets.

Machine learning algorithms (artificial intelligence systems) use the data for predictive and statistical analysis that allow you to fine tune your processes and systems,giving you a crystal ball to look into the future of your businesses.

But for the crystal ball to work, businesses need to be willing to accept data-sharing and transparency.

Companies are reluctant to share their data, concerned about the integrity of their databases, or losing the competitive advantage of proprietary information.

The other major factor that holds back data systems is the nature of the data.

A traditional data-record is created like a list, with different criteria filled in – and expected.

With a shipment this could be fields like weight, date, controller etc.

This system has its limitations. Many iterations of the same information are created with different values at different times, making the information imprecise.

As there are many different ways to store and record this data, different systems might be unable to access or share it.

It is now time to view data, not as something that is stored in a database, but as event based – as result of the context, situation and action that created it.

To see data as events, we also need to change the way we record data, and at Hermes we are committed to refining our systems to generate the best quality event-based data.

The idea of data-sharing is still a stumbling block for many companies, but event-based data provides tempered-glass transparency, partners can see the event, but do not have access to the database, keeping your data secure.

By seeing data as events, we can look into the crystal ball and come up with accurate and value-adding predictions.

Made with tempered glass for security and transparency, the insights the crystal ball gives us, can be of benefit to the entire industry.

Hermes Logistics Technologies to deliver cargo management solutions for the global Menzies Aviation network

Hermes Logistics Technologies will implement its flagship cargo management system, Hermes 5, at Menzies Aviation facilities across six continents

London, UK, Tuesday 15th October 2019 – Menzies Aviation has selected Hermes Logistics Technologies (HLT) to provide the Cargo Management System (CMS) for its global network.

The most recent version of HLT’s flagship CMS, Hermes 5 (H5), will be rolled out at Menzies cargo facilities from Q1 next year.

“After benchmarking the industry, we selected H5 as our cargo management system because it was clear Hermes offers the most advanced solutions in the market,” said Robert Fordree, EVP Cargo, Menzies Aviation.

“Hermes is in our DNA, we have a shared history and working with them means that we are uniquely positioned to take full advantage of the depth of functionality H5 has to offer.”

“Sustainably growing our cargo business is a key part of our future strategy, and H5 will be integral to our toolset for achieving our growth trajectory.”

Menzies Aviation operates cargo handling facilities in nearly 40 airports across six continents, handling over 1.6 million tonnes of cargo in 2018.

“Through our partnership with Menzies Aviation, our cargo management solutions will allow them to build upwards from an already strong foundation,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Hermes 5 represents the future of cargo management solutions, its open architecture allows for full integration into cargo ecosystems, from warehouses to airports.

“One of the key benefits of Hermes 5 is its scalability, making it the ideal solution for a network like Menzies’ which includes small, medium, and large sized operations.

“The standardisation and open connectivity of the platform means complete compatibility and data-sharing across their logistics facilities and services.

“We are proud to continue our relationship with Menzies Aviation and be recognised as a market leader in providing cargo management solutions.”

H5 was launched last year and the CMS continues to be adopted by airports, airlines and ground handlers across the globe, including Hanoi Airport, RSA National, LuxairCARGO, and most recently CHS Trade in Slovakia.


Hermes NG: Inside Track & Trace, Business Intelligence(BI) and e-checkin

Hermes NG, our suite of standalone cargo management applications which operate on a pay-as-you-go basis allow full flexibility to customers who really want to pick and choose the features they want, and need, in a cargo management system.

In this video we break down how the e-checkin, Track & Trace and Business Intelligence (BI) modules work and how Hermes NG allows full integration with other systems for data-sharing and analysis.



Digitalisation, Data and improving efficiency – find out more from Hermes at Air Cargo Handling Logistics (ACHL)

Alex Labonne, Hermes CTO will be sharing insights and expertise into data and digitalisation at ACHL in Paris, from September 25th

Data, digitalisation, and efficiency are the heart of Hermes cargo management systems (CMS) and these topics will be topping the agenda at the Air Cargo Handling Logistics (ACHL) in Paris, from 24th to 26th September.

Alex Labonne, Hermes’ Chief Technology Officer (CTO) will be giving a presentation on how events, instead of data, can give you a crystal ball insight at every point of your cargo handling process.

‘Events over data’, and how to make your own crystal ball will take place on Wednesday, 25th September at 11:50.

Alex will also be speaking on a panel to discuss the pace of digitalisation, the financial repercussions of companies who haven’t embraced it, and whether the logistics industry is too resistant to innovation.

Listen to the digitalisation panel discussion at 11.50 on Thursday, 26th September.

We invite you to stop by the Hermes booth at ACHL any time or set up a meeting with me, Jacek Lechocki, our Head of Products and Services, or Alex.

Click here to book a time, or send an email to

We will be delighted to talk with you about all the latest developments to our CMSs (Hermes 5 & Hermes NG Ecosystem) that have the functionality, technology and flexibility to provide solutions for cargo handling ecosystems of any size.

Hermes drives digitalisation at Bratislava Airport with H5 Cloud Cargo Management System for CHS Trade

“We improved the data input process and enabled printing of House Air Waybills (HAWB)s for sharing with agents, bridging the gap between digital and paper,” said Jacek Lechocki, Head of Products and Service, Hermes Logistics Technologies (HLT).

Hermes Logistics Technologies (HLT) has helped Slovakia-based ground handler, CHS Trade to digitalise its cargo processes at Bratislava Airport with its Hermes 5 (H5) Cloud Cargo Management System (CMS).

CHS Trade is using H5 to digitise its Air Waybills and digitalise planning and data sharing processes with partners.

“Our customers have been asking us to use an advanced cargo management system that can handle complex tasks like sending multiple event messages across the handling process,” said Ctirad Emody, CEO, CHS Trade.

“We switched to Hermes 5 because the system can handle both context-based data and event reporting, and the Hermes team are very open-minded and flexible to the customisation needs we have as a small operation.”

H5 is offered as Software as a Service (SaaS), and is hosted via Amazon Web Services (AWS), and accessed online through a virtual private network (VPN), which removes the need for on-site infrastructure expenditure.

“CHS Trade’s version of H5 was customised to enable the digitalisation of their current process,” said Jacek Lechocki, Head of Products and Service, Hermes Logistics Technologies (HLT).

“We improved the data input process and enabled printing of House Air Waybills (HAWB)s for sharing with agents, bridging the gap between digital and paper.”

The implementation was completed in under six months due to the flexibility of Hermes team who worked weekends to fit CHS Trade staff schedules.

H5’s features offer multiple configuration options to suit small, medium and large cargo handling organisations.

Following H5’s global rollout last year, the cargo management system has been adopted by airports and ground handlers across the globe, including Hanoi Airport, RSA National and LuxairCARGO.

First phase of H5 goes live at Luxembourg Airport

We are delighted to announce that phase one of Hermes 5 (H5) has been implemented successfully for LuxairCARGO at Luxembourg Airport.

This bespoke version of Hermes 5 provides additional trucking functionality for use at the airport, where LuxairCARGO process more than one million tonnes of air cargo a year.

In this edition of H5 we also added features such as a new Customs interface, designed to help speed up cross-border Customs clearance, as well as real-time tracking functionality and data analysis, which reduces delays and backlogs.

The H5 CMS provides further flexibility in key areas in both management and operations, improving service management, revenue accounting, automation of processes, and avoiding Service Level Agreement (SLA) failures.

“We successfully migrated to the Hermes 5 Cargo System in October 2018,” said Laurent Jossart, Executive Vice President, LuxairCARGO.

“Hermes 5 not only provides the level of automation we require, but also guarantees the possibility to interface with all our other existing operational systems.

Hermes has also allowed us to enhance our quality and has contributed to a standardisation of our processes.

“During the implementation, the Hermes Logistics Technologies (HLT) team of cargo and technical experts provided on-site support to LuxairCARGO, which meant the system went live successfully and in very good timing.”


Laurent Jossart, Executive Vice-President, LuxairCARGO

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