hermesONE

Hermes CMS provides integrated control across acceptance, warehouse handling, flight build-up, import and delivery. System-driven workflows guide teams through cargo processing, security, compliance and storage, while mobile capabilities support efficient operations across the warehouse.

Integrated functionality for Dangerous Goods, AWB and shipment control, flight planning and ULD management provides a single view of cargo and operational status, helping teams reduce manual intervention, maintain compliance and optimise warehouse flow.

• End-to-end operational visibility

• Automated compliance and control

• Reduced manual intervention

• Optimised warehouse flow

• Seamless integration across cargo operations

The h5 Hub Management System gives airports a centralised view of cargo activity across airlines, ground handlers and other operational stakeholders. It supports the coordination of cargo flows, resources and processes, helping airport teams understand what is happening across the hub and where intervention may be needed.

By connecting operational data and workflows, the system provides greater visibility of capacity, performance and cargo movements. This helps airport teams identify bottlenecks, improve coordination and make better-informed decisions across the wider cargo operation.

• End-to-end visibility across the cargo hub

• Improved coordination between operational stakeholders

• Greater control of capacity and cargo flows

• Earlier identification of bottlenecks and disruption

• Data-driven operational decision-making

Truck Visit Management (TVM) optimises the movement of trucks and cargo through the terminal, providing greater control over arrivals, departures and dock allocation. Planning and slot management help align capacity, personnel and cargo readiness to keep operations flowing efficiently.

Integrated with Hermes CMS, TVM provides real-time visibility of shipment readiness, including customs, security and payment status. Digital check-in, QR codes and ANPR support a streamlined front-desk experience, while real-time notifications, dock execution and performance dashboards provide greater operational control.

• Greater visibility of truck movements and cargo readiness

• Optimised slot and dock management

• Reduced congestion and truck waiting times

• Real-time readiness and compliance visibility

• Detailed insight into terminal performance

Hermes LMS provides a centralised platform for managing training materials, courses and operational documentation. Role-based learning paths help ensure employees access the right content for their responsibilities, while progress and certification tracking provide clear visibility of training status.

Accessible self-paced learning makes it easier to onboard new employees, maintain consistent standards and support ongoing skills development. Centralised records also simplify compliance monitoring and provide an auditable view of training across the organisation.

• Faster onboarding and knowledge adoption

• Consistent training across your organisation

• Clear compliance and certification tracking

• Reduced manual training administration

• Ongoing skills development and retention

Hermes BI brings operational, financial, customer and messaging data together to provide a centralised view of your cargo operation. Customisable dashboards and reports provide real-time visibility of key metrics, while drill-down analytics help teams identify performance trends, bottlenecks and opportunities for improvement.

Automated data processing and scheduled reporting reduce manual effort, while a separate analytics environment supports scalability and data security.

• Real-time operational and financial visibility

• Data-driven decision-making across your operation

• Reduced manual reporting

• Improved performance monitoring and forecasting

Hermes APIs provide a flexible integration framework for connecting Hermes with customer systems, third-party platforms and partner solutions. Real-time data exchange keeps shipment, operational and status information synchronised across connected systems.

Designed to evolve with your operation, the API framework makes it easier to introduce new integrations and services while maintaining secure, controlled access to your data.

• Seamless integration with internal and external systems

• Real-time data synchronisation

• Faster onboarding of partners and technologies

• Scalable integration architecture

Hermes Track & Trace provides real-time visibility of shipment status across import and export operations. Customers and partners can track cargo throughout its journey, from manifested through to ready for collection, without needing to contact the ground handler directly.

Integrated with Hermes CMS, live milestone updates provide a clear view of shipment location, customs status, timestamps and other key events. Available through the Hermes Membership Portal and supported by API integration, Track & Trace helps reduce manual enquiries, delays and unnecessary journeys.

• Real-time visibility across the shipment journey

• Fewer manual status enquiries

• Improved customer communication and transparency

• Clear visibility of key shipment milestones

• Connected visibility through portal and APIs

It gives your teams a faster, more intuitive way to interact with hermesONE using natural conversation, helping them find information, complete tasks and make better decisions in seconds.

• Find answers faster – Get information without searching across multiple sources

• Solve problems – Use AI-powered assistance to help troubleshoot system issues

• Understand processes – Get guidance when you’re unfamiliar with a workflow

• Learn as you work – Access relevant document and training resources when they’re needed