WE ADAPT THE SOLUTIONS, WE TAILOR THEM, WE TRAIN, WE MAINTAIN AND WE SUPPORT… WE GO THE DISTANCE FOR OUR CUSTOMERS.
Our team of experts offer a complete range of professional services to help your business maximise the potential of using Hermes.
We’ll take the time to understand your business and your customers to ensure the system, training and support we provide gives you the flexibility and productivity you demand.
This is crucial to gain an in-depth understanding of how your organisation operates.
We’ll use the information from the Business Analysis to tailor the range of features and capabilities that Hermes offers as standard, to your specific requirements and then devise an implementation strategy that allows for all the necessary compliancy requirements and industry standard procedures.
Making sure you get the best out of Hermes.
Our cargo experts provide a bespoke training program for each implementation to make sure our customers are able to fully utilise the extensive functionality that Hermes offers.
Our combination of key personnel training and training-the-trainer ensures your organisation has the internal knowledge required to drive your business processes and offer your customers an unprecedented level of service.
- Training courses in all functionality as part of the system implementation project
- Training at industry level
- On-site training
- Webinar training
- Training at Hermes locations
- On-going support
Maintenance & Support
We offer an unparalleled level of maintenance and on-going support with each Hermes implementation.
We understand that each of our customers has a range of requirements and different priorities, so we offer a 24 hour support line eliminating costly and crucial down-time for your business.