Getting on board with Hermes

Jacek Lechocki, Head of Products and Services, Hermes Logistics Technologies

Getting on board with Hermes

 There is a myriad of reasons why cargo handlers and airports across the world adopt Hermes systems, from a desire to decrease handling times and increase reliability, to automating and consolidating processes, to providing operational reporting and insights that improve a company’s management and overall business performance.

Hermes Logistics Technologies (HLT) strongly recommends that each implementation begins with an in-depth business study, conducted by HLT’s team of cargo experts.  This is to understand existing key operational processes and to determine how the Hermes system should be set up and configured for optimal cargo handling performance.

These business studies document the proposed processes but also provide recommendations on specific areas of customisation which may be required, such as links to local customs systems.

Once the business study has been signed off, implementation is not just about technical knowhow and upgrades, a large part of a Hermes implementation is about the staff who will be using the system once it’s in place.

One of the key aspects of a successful implementation is developing a strong cargo key users’ team to support the implementation, and to own and manage the system once it is installed and working.

This team plays a key role, not only in understanding the Hermes system, but in preparing the user communities for change which a new system inevitably brings.  This can be done via roadshows, posters, handouts as well as dedicated classrooms or project offices.

HLT strongly advocates a “train the trainer” approach, to ensure that training capabilities reside with the customer, particularly where Hermes is being installed across multiple sites.

We work together with the key users to not only train and upskill staff members, so they can pass on the knowledge to the whole team, but also to ensure that they can take full advantage of Hermes’ advanced features and are in position to provide first level support to their users.

Following implementation, Hermes provides continued customer support and can provide refresher training to customers, so they can stay on top of updates and developments in their business.

This close relationship we have with our customers means that our communication is mutually beneficial and the feedback and questions that they provide means we can continuously work on upgrading and developing our software to meet their and overall industry needs.

The logistics industry is still evolving, and customer support and training is key in bringing new ideas into a community which can sometimes be resistant to change and adds a personal dimension to implementing new technologies.

 

 

Hermes leading growth

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

This year’s IATA World Cargo Symposium (WCS) in Singapore created a productive opportunity to speak to some of you, gain feedback and expert insights into the air cargo industry.

It was particularly interesting to attend talks about e-commerce and the shifts in volume from traditional large air cargo shipments to small airmail packages.

It appears that the shift in consumer behaviour will continue to drive the need for highly efficient air cargo handling as incumbents like Alibaba and Amazon continue to redefine the fulfilment standards.

As the air cargo industry evolves, Hermes evolves with it, continuing to develop new technologies and solutions, and growing our company.

We are approaching the test date of our first Hermes NG apps with a European customer later this month and will be releasing news about LUG Hamburg’s adoption of Hermes 5 in the near future.

In January’s newsletter we mentioned some of the new members of staff who joined our UK office to work on Hermes NG, and now we are pleased to announce that our India office has grown in size and continues to do so.

To find out more about all of Hermes’ newest team members, click here.

In this month’s newsletter, Jacek Lechocki, Head of Products and Services, writes about how training a good champions team is vital in the implementation process, and provides some insights into key considerations that have to be taken into account when moving to Hermes’ cargo management systems.

Click here to read.

First phase of H5 goes live at Luxembourg Airport

We are delighted to announce that phase one of Hermes 5 (H5) has been implemented successfully for LuxairCARGO at Luxembourg Airport.

This bespoke version of Hermes 5 provides additional trucking functionality for use at the airport, where LuxairCARGO process more than one million tonnes of air cargo a year.

In this edition of H5 we also added features such as a new Customs interface, designed to help speed up cross-border Customs clearance, as well as real-time tracking functionality and data analysis, which reduces delays and backlogs.

The H5 CMS provides further flexibility in key areas in both management and operations, improving service management, revenue accounting, automation of processes, and avoiding Service Level Agreement (SLA) failures.

“We successfully migrated to the Hermes 5 Cargo System in October 2018,” said Laurent Jossart, Executive Vice President, LuxairCARGO.

“Hermes 5 not only provides the level of automation we require, but also guarantees the possibility to interface with all our other existing operational systems.

Hermes has also allowed us to enhance our quality and has contributed to a standardisation of our processes.

“During the implementation, the Hermes Logistics Technologies (HLT) team of cargo and technical experts provided on-site support to LuxairCARGO, which meant the system went live successfully and in very good timing.”

 

Laurent Jossart, Executive Vice-President, LuxairCARGO

Insights into Hermes NG Tech: Looking outside the warehouse

Alexis Labonne as Chief Technology Officer (CTO)

Hermes’ digital transformation started in earnest in the beginning of 2018. Hermes 5, the current GHA software application is strongly focussed on cargo operations within the GHA premises, and its ongoing modernisation has taken it to the Cloud, providing a shift from the current licence-based proposal to a PUPM or transactional (pay per AWB/tonnes) OPEX model.

Whilst this provides fantastic flexibility and control for our customers, we have started moving our gaze towards the serverless world, and a new range of apps are destined for the wider cargo world such as agents, authorities, transporters, third parties, other ground handling agent (GHA) systems etc.

The opportunities are ripe, the technologies are here, but the pitfalls are many.

How can we protect Hermes’ core proposition and provide external digital apps but with minimal friction and hassle for our customers?

 

Separation of concerns

Hermes 5, the core GHA operating software provides exceptional functionality for its users, but the focus must remain inside the warehouse.

We followed several architectural principles, from de-coupling to separation of concerns in order to allow the Hermes platform to receive varied content and events from the outside world as well as inputting of non-Hermes data.

Despite the soundness of these principles, they are incumbent on the business goals:

  • Next to zero friction and disruption for existing Hermes systems
  • Pay as you go and easy access

Developing apps capable of evolving and running independently whilst limiting the impact on our core product Hermes 5, required the acceptance of something most organisations still struggle to recognise.

Data cannot be true, immediate and partitioned in a single place and at a single moment (Brewer’s theorem or CAP theorem for the aficionados).

It is okay to replicate it, it is okay to accept eventual consistency and it always makes business sense to scale and grow piecemeal.

So now, code can deal only with the data it is given, and only the data that it needs.

The interfaces by which Hermes acquires its data are then testable, manageable, measurable, and secured for a given purpose only.

 

Leveraging serverless Cloud

 HLT opted for two solutions to minimise workload and disruption:

  1. Getting rid of concerns by using Azure serverless technologies; Azure services bus, Eventgrid, Functions, Cosmos DB etc. This means no more operating systems, no more network routing, no more patching, no more backups and security is taken care of (B2C), leaving us with only the apps and what they bring to our customers.
  2. Complete loose coupling from the Hermes Core GHA application (Hermes 5), through secure integration (Azure Service Bus) and patterns (Command Query Responsibility Segregation or Micro-services).

Not only will our new and existing customers be able to adopt and thrive with our new Cloud applications (Hermes NG), enriched by the events and data provided by the Hermes 5 application, but non-Hermes users will also be able to join the Hermes NG ecosystem as Hermes NG apps create further benefits by using data from other sources such as internal message and application programming interfaces (API).

It is likely that future NG Apps may be stand-alone, and function without a GHA application.

 

HERMES NG APPS

HLT has a multitude of Cloud applications in the pipeline, all multi device, user-centric and with great value add for our customers.

HLT’s development plan has been kicked-started with the successful trialling of E-Checkin and Track&Trace and 2019 will see additional apps such as Ramp Management being developed, trailed and deployed.

  1. E-Checkin: Provides our customer with online services that their clients need to check shipments for drop-off/pickups and in addition request Vehicle Control Tickets pre-arrival or at arrival electronically. A supplemental option will be released later this year providing online slot booking and management functionality.
  1. Track&Trace: Allows full status and real-time notifications to customers handling AWBs, and in future, Track&Trace will allow the AWBs to be completed by other APIs such as FlightAware.

Future versions of Track&Trace will also permit authorities (Customs/police) to interact with shipment statuses.

 

Nishant Singh, Lead Developer, Hermes NG

Steve Palmer, Developer, Hermes NG

 

Growing Momentum

Yuval Baruch — Chief Executive Officer, Hermes Logistics Technologies

In 2019, we at Hermes Logistics Technologies (HLT) will continue the momentum from 2018 to expand our business partnerships, develop our technologies and grow as a company.

Last year culminated in December with the implementation of the first phase of a custom version of Hermes 5 (H5) for LuxairCARGO at Luxembourg Airport, we expect to complete phase two in the coming months.

You can read more about the phase one implementation here.

Full implementation of a Cloud H5 version at RSA in Dubai, UAE, as well as on-premise H5 in LUG HAM and dnata Brussels are also projected for quarter one, 2019, so stay tuned for updates.

Considering both growth and planned investment, HLT will continue the recruitment effort of additional resources in all domains in 2019.

The plan includes expert recruitment in the UK and significantly increasing HLT’s footprint in India.

To maintain HLT’s technical edge, we continue to move forward with developments and updates to our cargo management systems, and development of the cloud-based Hermes NG is proceeding rapidly.

As part of Hermes NG, we will be launching two new applications, E-Checkin and Track&Trace.

This month’s newsletter looks in-depth at the design and the technology behind Hermes NG and these two applications as an example of how HLT intends to maintain its technical and functional leadership.

Stay tuned for our next newsletter this March.

 

RSA National to implement H5 in Dubai [newsletter]

UAE-based logistics specialist, RSA National.

We are delighted to be supporting UAE-based logistics specialist RSA National (RSAN) at such an exciting time for the organisation, which recently opened a new flagship air cargo terminal at Dubai World Central.

As a leading provider of CMS Hub Management System (HMS) and Hermes Business Intelligence (HBI), our goal is to help the company to optimise cargo handling capabilities at their new facility.

We will be implementing the latest version of our Hermes application, Hermes 5(H5) in order to offer the latest best-of-breed functionality, a contemporary User Interface / User Experience and full integration with any cloud service.

We expect the full SaaS Hermes installation to take place in under three months from contract to go-live.

H5 will provide RSAN with its own, fully integrated management tool that will interface with its local community and customers to allow for smarter process flows, as well as messaging compliance.

The Hermes implementation will also give RSAN more control over key areas such as Customs, Service Management, and Revenue Accounting, offering the supply chain specialist a single system that is configured to its needs and the requirements of its customer base.

“RSA National is very pleased to partner with Hermes to provide a best-in-class platform, through which we can continue to provide seamless solutions to our customers,” said Abhishek Ajay Shah, Co-Founder and CEO of RSA Global.

“Our steadfast goal is to steer our operations with utmost visibility and control, and to extend the same facility to our customers.”

Five-year contract with GMR Group at Hyderabad International Airport

Hyderabad International Airport (HYD), India

We are looking forward to working with GMR Group after they selected Hermes Logistics Technologies (HLT) to implement its Cargo Management Systems at Hyderabad International Airport (HYD), India.

We signed a five-year contract with GMR Group’s subsidiary GMR Hyderabad International Airport Ltd (GHIAL), including an upgrade schedule that ensures Hyderabad Airport’s cargo terminal will operate with the most sophisticated Cargo Management Systems available.

HLT rose to the challenge of implementing the cargo management system in under 60 days from signing the contract, and the entire process was finished with two days to spare.

It has been a pleasure to work with GMR Group who are highly professional and committed their best people to work with us on this project, which was extremely helpful and enabled us to meet the implementation deadline.

Welcoming GMR Group to our portfolio of international clients is another example of how HLT continues to expand globally, and we look forward to working with them further.

GHIAL-owned and operated Hyderabad International Airport (HYD) is the sixth largest international airport in India.

GHIAL is part of the New Delhi-headquartered GMR Group which specialises in the infrastructure sector with projects across India and around the world, including airports, energy, transportation, and urban infrastructure.

“We selected Hermes Logistics Technologies for our Cargo Management Systems at Hyderabad International Airport because we need state-of-the-art, reliable software to ensure the smooth handling of cargo,” said SGK Kishore, Chief Executive Officer, GHIAL.

“Hermes was selected amongst others as they were found to be capable of meeting our needs and delivering our ambitious upgrade plans, as we seek to continuously offer the highest level of service for our customers.”

 

Highlights from 2018

Yuval Baruch, CEO, Hermes Logistics Technologies

As we move towards the end of the year, we can look back at 2018 as a very exciting year for Hermes and our business partners.

Some of our most notable achievements include kicking off the global rollout of Hermes 5 (H5) at Hanoi Airport in Vietnam, followed by Santiago Airport in Chile becoming the second airport to adopt the new system.

We also continued to grow our client portfolio throughout the year by signing three more contracts

with RSA National (RSAN), GMR Group, and UASL from the Ultramar Group.

We will be partnering with UAE-based RSAN to provide a bespoke, Cloud-based version of our H5 technology at the Dubai World Centre in Dubai, and we signed a five-year deal with GMR Group at Hyderabad International Airport in India.

UASL selected H5 to optimise delivery of airline services at Comodoro Arturo Merino Benítez International Airport in Santiago.

All three developments represent how we continue to work with new business partners globally, and we look forward to continuing this in 2019.

And finally, we welcomed two new members to our senior management team in 2018.

Alexis Labonne joined us as Chief Technology Officer in February, and Jacek Lechocki took the helm as Head of Products and Services this August.

Alexis and Jacek are settling into their new roles, and they are both welcome additions to the Hermes team.

It’s been a great year for Hermes, and as 2019 approaches, we are looking forward to what the new year will bring.

Jacek Lechocki, new Head of Products and Services at Hermes Logistics Technologies

Jacek Lechocki, Head of Products and Services, Hermes Logistics Technologies

Since our last newsletter, we have welcomed a new addition to the Hermes Logistics Technologies (HLT) team as we continue with the global roll-out of Hermes 5 (H5).

Jacek Lechocki has been appointed as Head of Products and Services at HLT.

He has taken responsibility for Cargo PM, Product PM and Help Desk services, as well as heading cargo sales efforts, among other areas of the business.

“As a commercial aviation enthusiast, I am very excited to be joining HLT at a time when adoption of latest technologies can drive significant efficiencies and competitive advantage for customers,” said Lechocki.

“My fascination with air cargo started at British Airways World Cargo, where I managed the global customer engagement programme for the adoption of electronic messaging and barcoding, as part of the new business transformation.

“Subsequently, I managed a portfolio of commercial and services e-business projects, including e-bookings, Cargo 2000 development and accreditation and electronic messaging and customer connections, as well as participating in IATA working groups for development of Cargo 2000, eAWB and XML data standards.”

Earlier this year, UK based Hermes began the global roll-out of H5, capable of running within any Cloud and modernising the Hermes framework for seamless integration with new technologies.

“We have begun upgrading our customers to the new version of our cargo management and hub management systems, a process that involves, in brief, demos, release documentation and testing,” said Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies.

“Our team of technical experts has already commenced the development of Hermes NG, a native Cloud-developed suite of products, offering increased value, in addition to the great functionality of Hermes at its core.

“We are thrilled to welcome Jacek to the team, who brings with him a wealth of project and product management expertise from the engineering, cargo, marketing, telecommunications and Fast-Moving Consumer Goods (FMCG) industries.”

HLT appointed Alexis Labonne as its new Chief Technology Officer earlier in the year.

Hermes Logistics Technologies at the Air Cargo Handling Conference

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

Innovation and the digitisation of air cargo will top the agenda at the tenth Air Cargo Handling (ACH) Conference in Brussels next week.

The Hermes team will be leading the discussion and ready to answer your questions about our new release software solutions, including Hermes 5 and Hermes NG.

Our Chief Technology Officer, Alexis Labonne, will also take part in a Working Group on Innovation and Air Cargo Technology, and a panel discussion looking at the Power of Big Data.

Jacek Lechocki, our new Head of Products and Services, will be hosting a stand along with the Hermes team at the event, taking place at the Sheraton Airport Brussels Hotel from 25th to 27th September.

We have plenty to show you around our new cargo management and hub management systems, so please come and talk with us.

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