Interview at Air Cargo Europe – Watch the Video

Hermes’ Alex Labonne and Yuval Baruch spoke to Reji John of the STAT Trade Times about the enabling role of Hermes Logistics Technologies in the digital transformation journey of the air freight industry. Other topics covered included: The importance of the digital solutions being made available on cloud; the issue of security of information on the cloud and the bigger picture of technology being at the centre of air freight industry’s future.


UASL (Ultramar Group) selects Hermes NG the latest modular cargo management ecosystem Hermes NG for Santiago Airport Chile

After a successful go-live with Hermes 5, UASL adopts Hermes NG Business Intelligence module to improve efficiency and meet Customs’ requirements

Chile-based ground handler UASL of the Ultramar Group is the launch customer for Hermes NG, a Cloud-hosted, fully modular, pay-as-you-go cargo management ecosystem.

UASL will use Hermes NG’s Business Intelligence (BI) module for event reporting and analysis at Santiago Airport (SCL) to improve handling efficiency and boost handling times to meet Customs’ service requirements.

UASL chose the BI module of Hermes NG after Hermes’ flagship cargo management system, Hermes 5 (H5), was completed in quarter four last year.

“BI generates smart data, not just data, and the app’s in-built event reporting means users can look into when, where and why issues like bottle-necks arise, at any point in the cargo handling process,” said Alex Labonne, Chief Technology Officer (CTO), Hermes.

“This event-based data can then be used to make informed and targeted operations level decisions that improve both efficiency and reporting.”

Hermes NG is built on the technology behind H5, and its modules can be used as standalone applications or to expand the cargo management capability of H5.

“We went with the BI module of Hermes NG because of its well-designed and easy to learn user interface that makes adoption natural and simple,” said Diego Castillo, Operational Project Manager, UASL.

“It is still uncommon to use advanced systems like Hermes NG for business insights in the cargo logistics industry in Chile, so the BI module will give us an edge over our competitors.”

UASL will be the first company globally to adopt Hermes NG when the final testing phase wraps up at the end of this month.

“As a modular system, customers can choose individual NG apps on a need-to-use basis, and because Hermes NG is entirely Cloud-hosted, there is no need for servers or data-infrastructure, reducing capital expenditure significantly,” said Mr Labonne.

“Hermes NG, as a cargo management ecosystem, creates real value for our customers and their business partners while marking the launch of a new kind of business model.”

Hermes Logistics Technologies has been selected as the new cargo management systems provider for UASL to maximise its air cargo handling and documentation capabilities.

Hermes NG: Watch our video

Hermes NG (Next Generation) is the next step in the evolution of the Hermes 5 (H5) Cargo Management System which was released in 2017.

Adopting and building on key features of H5 which remains at its core, Hermes NG is a fully modular, Cloud-hosted cargo management ecosystem, that operates a monthly pay-as-you-go model.

Watch our video to learn more:




Hermes NG – the future is in the Cloud



Hermes NG is entirely Cloud-hosted, so there is no need for additional IT infrastructure saving on capital expenditure.

Click on the image for full size version.


Hermes NG (Next Generation) is the next step in the evolution of the Hermes 5 (H5) Cargo Management System which was released in 2017.

Adopting and building on key features of H5 which remains at its core, Hermes NG is a fully modular, Cloud-hosted cargo management ecosystem, that operates a monthly pay-as-you-go model.

This means that users can pick and choose exactly which applications they want and need from Hermes NG, to solve specific problems and improve efficiency in targeted areas.

Being able to choose exactly what you want and don’t want from Hermes NG saves on monthly costs, and because it is entirely Cloud-hosted, there is no need for additional IT infrastructure such as servers, which also saves on capital expenditure.

Data is at the heart of Hermes NG, and with its in-built event reporting, the data Hermes NG gathers is both smart and meaningful, users can know when, where, and why an issue has arisen, and use the data to make operational decisions.

Hermes’ NG Cloud-hosted apps allow for cargo check in, any time, anywhere, and access and usage rights can be granted and managed for all members in the supply chain, from agents, to authorities.

E-checkin, Track&Trace, Slot Booking and Business Intelligence are only some of the stand-alone applications that make up Hermes NG.

For more information, The Hermes team will all be available throughout Air Cargo Europe, from 4th to 7th June at Messe München to talk about the software that takes cargo management to the Cloud.

We will be serving refreshments and there will be opportunity to charge your phone as well.

You can find us at Booth 300C in Hall B1, so stop by, say hello and have a chat.

To book a one to one interview with Hermes at Air Cargo Europe, click here.


Join us at Air Cargo Europe for the latest on Hermes NG

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

We are pleased to announce that Hermes will be exhibiting at Air Cargo Europe this June, and I would like to invite you to join us as we launch our latest Cargo Management System, Hermes NG.

Stop by Stand 300C, Hall B1, to recharge your phone, and yourself, with snacks and drinks, and find out more about the new NG ecosystem that takes cargo management to the Cloud.

At the conference you can learn about:

  • The new Cloud-based system that removes the need for capital expenditure
  • How Hermes NG will connect the supply chain with open interfaces and data sharing
  • Santiago Airport smart data implementation with Hermes NG Business Intelligence (BI) module

Alex Labonne, Chief Technology Officer, Jacek Lechocki, Head of Products and Services, and I will be available throughout the show and we hope to see you there!

For a sneak peak into what’s on offer with Hermes NG, click here.

To book a one to one interview with Hermes at Air Cargo Europe, click here.


Getting on board with Hermes

Jacek Lechocki, Head of Products and Services, Hermes Logistics Technologies

Getting on board with Hermes

 There is a myriad of reasons why cargo handlers and airports across the world adopt Hermes systems, from a desire to decrease handling times and increase reliability, to automating and consolidating processes, to providing operational reporting and insights that improve a company’s management and overall business performance.

Hermes Logistics Technologies (HLT) strongly recommends that each implementation begins with an in-depth business study, conducted by HLT’s team of cargo experts.  This is to understand existing key operational processes and to determine how the Hermes system should be set up and configured for optimal cargo handling performance.

These business studies document the proposed processes but also provide recommendations on specific areas of customisation which may be required, such as links to local customs systems.

Once the business study has been signed off, implementation is not just about technical knowhow and upgrades, a large part of a Hermes implementation is about the staff who will be using the system once it’s in place.

One of the key aspects of a successful implementation is developing a strong cargo key users’ team to support the implementation, and to own and manage the system once it is installed and working.

This team plays a key role, not only in understanding the Hermes system, but in preparing the user communities for change which a new system inevitably brings.  This can be done via roadshows, posters, handouts as well as dedicated classrooms or project offices.

HLT strongly advocates a “train the trainer” approach, to ensure that training capabilities reside with the customer, particularly where Hermes is being installed across multiple sites.

We work together with the key users to not only train and upskill staff members, so they can pass on the knowledge to the whole team, but also to ensure that they can take full advantage of Hermes’ advanced features and are in position to provide first level support to their users.

Following implementation, Hermes provides continued customer support and can provide refresher training to customers, so they can stay on top of updates and developments in their business.

This close relationship we have with our customers means that our communication is mutually beneficial and the feedback and questions that they provide means we can continuously work on upgrading and developing our software to meet their and overall industry needs.

The logistics industry is still evolving, and customer support and training is key in bringing new ideas into a community which can sometimes be resistant to change and adds a personal dimension to implementing new technologies.



Hermes leading growth

Yuval Baruch, Chief Executive Officer (CEO), Hermes Logistics Technologies

This year’s IATA World Cargo Symposium (WCS) in Singapore created a productive opportunity to speak to some of you, gain feedback and expert insights into the air cargo industry.

It was particularly interesting to attend talks about e-commerce and the shifts in volume from traditional large air cargo shipments to small airmail packages.

It appears that the shift in consumer behaviour will continue to drive the need for highly efficient air cargo handling as incumbents like Alibaba and Amazon continue to redefine the fulfilment standards.

As the air cargo industry evolves, Hermes evolves with it, continuing to develop new technologies and solutions, and growing our company.

We are approaching the test date of our first Hermes NG apps with a European customer later this month and will be releasing news about LUG Hamburg’s adoption of Hermes 5 in the near future.

In January’s newsletter we mentioned some of the new members of staff who joined our UK office to work on Hermes NG, and now we are pleased to announce that our India office has grown in size and continues to do so.

To find out more about all of Hermes’ newest team members, click here.

In this month’s newsletter, Jacek Lechocki, Head of Products and Services, writes about how training a good champions team is vital in the implementation process, and provides some insights into key considerations that have to be taken into account when moving to Hermes’ cargo management systems.

Click here to read.

First phase of H5 goes live at Luxembourg Airport

We are delighted to announce that phase one of Hermes 5 (H5) has been implemented successfully for LuxairCARGO at Luxembourg Airport.

This bespoke version of Hermes 5 provides additional trucking functionality for use at the airport, where LuxairCARGO process more than one million tonnes of air cargo a year.

In this edition of H5 we also added features such as a new Customs interface, designed to help speed up cross-border Customs clearance, as well as real-time tracking functionality and data analysis, which reduces delays and backlogs.

The H5 CMS provides further flexibility in key areas in both management and operations, improving service management, revenue accounting, automation of processes, and avoiding Service Level Agreement (SLA) failures.

“We successfully migrated to the Hermes 5 Cargo System in October 2018,” said Laurent Jossart, Executive Vice President, LuxairCARGO.

“Hermes 5 not only provides the level of automation we require, but also guarantees the possibility to interface with all our other existing operational systems.

Hermes has also allowed us to enhance our quality and has contributed to a standardisation of our processes.

“During the implementation, the Hermes Logistics Technologies (HLT) team of cargo and technical experts provided on-site support to LuxairCARGO, which meant the system went live successfully and in very good timing.”


Laurent Jossart, Executive Vice-President, LuxairCARGO

Insights into Hermes NG Tech: Looking outside the warehouse

Alexis Labonne as Chief Technology Officer (CTO)

Hermes’ digital transformation started in earnest in the beginning of 2018. Hermes 5, the current GHA software application is strongly focussed on cargo operations within the GHA premises, and its ongoing modernisation has taken it to the Cloud, providing a shift from the current licence-based proposal to a PUPM or transactional (pay per AWB/tonnes) OPEX model.

Whilst this provides fantastic flexibility and control for our customers, we have started moving our gaze towards the serverless world, and a new range of apps are destined for the wider cargo world such as agents, authorities, transporters, third parties, other ground handling agent (GHA) systems etc.

The opportunities are ripe, the technologies are here, but the pitfalls are many.

How can we protect Hermes’ core proposition and provide external digital apps but with minimal friction and hassle for our customers?


Separation of concerns

Hermes 5, the core GHA operating software provides exceptional functionality for its users, but the focus must remain inside the warehouse.

We followed several architectural principles, from de-coupling to separation of concerns in order to allow the Hermes platform to receive varied content and events from the outside world as well as inputting of non-Hermes data.

Despite the soundness of these principles, they are incumbent on the business goals:

  • Next to zero friction and disruption for existing Hermes systems
  • Pay as you go and easy access

Developing apps capable of evolving and running independently whilst limiting the impact on our core product Hermes 5, required the acceptance of something most organisations still struggle to recognise.

Data cannot be true, immediate and partitioned in a single place and at a single moment (Brewer’s theorem or CAP theorem for the aficionados).

It is okay to replicate it, it is okay to accept eventual consistency and it always makes business sense to scale and grow piecemeal.

So now, code can deal only with the data it is given, and only the data that it needs.

The interfaces by which Hermes acquires its data are then testable, manageable, measurable, and secured for a given purpose only.


Leveraging serverless Cloud

 HLT opted for two solutions to minimise workload and disruption:

  1. Getting rid of concerns by using Azure serverless technologies; Azure services bus, Eventgrid, Functions, Cosmos DB etc. This means no more operating systems, no more network routing, no more patching, no more backups and security is taken care of (B2C), leaving us with only the apps and what they bring to our customers.
  2. Complete loose coupling from the Hermes Core GHA application (Hermes 5), through secure integration (Azure Service Bus) and patterns (Command Query Responsibility Segregation or Micro-services).

Not only will our new and existing customers be able to adopt and thrive with our new Cloud applications (Hermes NG), enriched by the events and data provided by the Hermes 5 application, but non-Hermes users will also be able to join the Hermes NG ecosystem as Hermes NG apps create further benefits by using data from other sources such as internal message and application programming interfaces (API).

It is likely that future NG Apps may be stand-alone, and function without a GHA application.



HLT has a multitude of Cloud applications in the pipeline, all multi device, user-centric and with great value add for our customers.

HLT’s development plan has been kicked-started with the successful trialling of E-Checkin and Track&Trace and 2019 will see additional apps such as Ramp Management being developed, trailed and deployed.

  1. E-Checkin: Provides our customer with online services that their clients need to check shipments for drop-off/pickups and in addition request Vehicle Control Tickets pre-arrival or at arrival electronically. A supplemental option will be released later this year providing online slot booking and management functionality.
  1. Track&Trace: Allows full status and real-time notifications to customers handling AWBs, and in future, Track&Trace will allow the AWBs to be completed by other APIs such as FlightAware.

Future versions of Track&Trace will also permit authorities (Customs/police) to interact with shipment statuses.


Nishant Singh, Lead Developer, Hermes NG

Steve Palmer, Developer, Hermes NG


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